Honey Birdette Arvostelua 

Sasha did a great job helping us with a gift certificate that we were having trouble using. 5 stars for helping effectively and quickly!!!

The HB team at BNE Queen Street store are absolutely amazing and super helpful. Billie and Camille especially Further the online chat team Gigi helped me out with an issue and was able to sort it quickly for me.

Thank you so much guys!

Honey Birdette is amazing! Not just the merchandise but the service team! Lisbeth (and another person) helped with and address mistake and Robyn saved the day when a piece of merchandise that was delivered was incorrect. It’s not the mistakes we make, it’s how we recover and HB did this amazingly well!

Neither of the vibrators that I ordered hold their charge and no one will help with a return, exchange, etc. This company is horrible.

Was confused with a return, however Sasha was patient and a wealth of knowledge. Suggested alternative sizes processed the new order smoothly. Great to deal with.

I had the pleasure of dealing with Danielle with a few purchases. She was thoughtful, patient, thorough and went well beyond the scope to ensure that we had the right outcome.

Great communication, timely and wouldnt hesitate to the senior leadership team that she be given recognition of her fabulous follow up and customer service.

Josephine was super helpful and very easy to organise a new size to be organised when the one I ordered became unavailable. Offered free shipping too

Amazing quality lingerie and the best customer service!

Amazing customer service and care Thank u always

Maya - customer service is the best!!

The service is impeccable, fast and wonderful, I would give it more than five stars! It deserves it, and thank you, Sasha, for your attention and help! I loved my pieces, everything arrived quickly and well packaged.

Customer service is always in point and truly exceptional, dealt with April and Maya who both assisted in resolving my query super quickly. I love the products but honestly would buy from Honey Birdette in customer service alone

I have been purchasing from honey birdette for years now and I love every piece it is crafted with such detail, with the sales on I have purchased some more pieces and unfortunately they was out of stock, due to this I’ve had to contact the customer service team and Anna has provided me with such great customer service, my issue has now been resolved. Not only are the products amazing they sell but also customer service is 10/10 thank you again

I had a bit of a back-and-forth with the online support, but honestly, every Honey I encountered was very helpful. Got everything sorted quickly, cannot complain.
Ladies at the Covent Garden store are lovely, particularly Sasha. They helped me not only to pick the right size but also gave insights into collections, and I was able to decide on my purchase based on their feedback. They will help you to pick the right style, colour, and (!) very knowledgeable on the fit. The whole interaction was joyful. Thank you, honeys! Cannot wait to flaunt my beautiful sets.

The team at Honey Birdette have been nothing but accommodating to my needs. The customer service is beyond customer service. Jasmine & Danielle have been so helpful.

I made purchases in January. A few weeks later decided I wanted to return everything. Tags etc still on, hadn't even taken them out of the bag.
Went instore, did the refund, which took forever.
The money never landed on my card.
They worked out that it was their error.
That was in February

We are now in may - they still haven't refunded me. They just keep "apologising". Absolutely disgusting.

I have an email chain to back everything up. And will happily publish it.

Our parcel went missing and after investigation HB honoured our purchase and replaced the missing item without any fuss.
I have to say the customer service where we receive was excellent with no questions asked.
Without a doubt, this was a great experience and will continue to deal with HB. XX

Had a slight issue with the charging of one toy but the Maya at the customer service team was super quick to email back and assist. Great customer service.

I had an order problem.
It was resolved with no fuss.
Thanks to Sasha.

I was really excited to see these stockings available in a size “small,” but I’m very disappointed.
On first wear, one stocking is noticeably larger than the other and already won’t stay up. I wouldn’t consider this a true small — I’m 5’1” and 102 lbs, and they were loose on me right away.
Definitely not the fit or quality I was hoping for. NOT worth the money