Honest Burgers Arvostelua 

Don't order from there unless you want a cold burger! Food took over an hour & delivered without an apology!
Poor!
What's worse, they're delivering via Uber Eats... equally atrocious!!

First time ordering. Had the vegan burger which was unreal. I'm not vegetarian however my gf is and I can honestly say it's one of the best burgers I've had in a long time.

Trash burgers. They call it “Honest Beef”although it contains artificial preservatives, soybeans, and what not.
Just an other junk food chain.

A person called Amina was serving us and she made sure it was a horrible service. She kept talking behind our backs and refused to serve us even when we repeatedly asked for her help on a problem with the burgers. The branch was Spitalfields, London.

I visited Honest Burgers today around 13:30pm. When I entered, I was looking for the halal certification, but I didn't see one. So, when the server approached me, the first thing I asked if the meat is Halal, he said only chicken is halal, not the beef. I said okay I'll order the chicken burger. I ordered the Truffle Raclette burger for take-away. When I went back into my office excited to eat my burger. After few bites I tasted something unusual I've never tasted. I opened the burger and found something looking like a bacon I asked my colleagues who affirmed it was bacon. In shock, I packed the burger and ran to the shop in 5 mins. I spoke to the same server and asked him if that was pork in my burger. He affirmed. I asked him why didn't you tell me when I asked you if the chicken was halal? He then took me to his manager. While standing in front of the manager and server. I said why didn't you server ask me if there is pork in the burger when I asked if the meat is Halal? The manager said, I should have read the leaflet where it states there is pork. But my argument was that it is common sense that Muslims do not eat pork, when I ordered the burger, I was asked if I want rocket or lettuce, this has never happened because I'm always told if there is alcohol or pork in the food. The manager replied in a stern manner again stating you should have mentioned you don't want pork. I replied how would I mention if I don't know and how can you assume I can read English? I also stated is asking for halal considered as an allergy, because you asked me if I have allergies, and I said no so why didn't you tell me about the pork in the food? I was in shock by the cold treatment and just wanted to leave so I quickly requested a refund. The manager didn't ask me if I want a refund or suggest a good gesture but rather blaming me for eating pork? If this was a individual who wanted vegan food or was a vegetarion? This would have been a bigger issue but because I am a Muslim, and that Ramadan is sooner than later. This is how I get treated?

Worst burger out experience in my lifetime. Ordered a classic beef with coleslaw. Got the double-smash instead of the classic. Low quality beef; definitely not a home ranch, sustainable quality beef. Heavily salted within the smash process, to an obnoxiously unhealthy level. Eating this weekly would lead to disease(s). I asked for coleslaw because I did not want fries, only to have reconstituted dried fries put onto the burger. Maybe the menu mentioned that these shoestring fries (dried fries) would be on the smash burger, but I got the smash burger by mistake, so would not have seen the toppings for that burger on the menu. Complained about their mistake and was told there would be a 10-20 minute wait for a replacement. In other words, they do not acknowledge mistakes in such a way as to correct quickly in an appropriately responsive way. Had already waited 15-20 minutes for the mistake burger. Manager said he had "no control" over the wait for the replacement. So dishonesty is also now on the table as far as service is concerned. The burger was ordered to be medium; it was burnt to a dried crisp black. It was so overcooked it was devoid of any kind of juice in the patty, making the excessive salt the overwhelming taste factor. Honest? Charge a gratuity add-on (was waived in this case due to dissatisfaction). Gratuities are discretionary and meant to be a choice. Dishonest way of pricing. A few pounds was taken off my tab. For that they never get my patronage again. You got £11.82 from me for a burger that was unpleasant to eat and has given me acid indigestion. Normal price would have been about £18 (with the gratuity). Out of line completely. This is an example of a chain company completely out of touch. Dishonest burger is the more accurate characterisation.

Honest burgers’ decline in service and quality is evident with all these low ratings. I’ve emailed them regarding a complaint about an experience and never even received an answer.
Their good days are long gone.

Went to the Greenwich restaurant for my birthday and the service was impeccable. Our servers Dania and Vasco were such friendly yet professionals ☺️ Vasco sense of humour was just right to top off my birthday meal. Thank you so much guys 🫶🏽

Far too much mayo on the smashed burger, totally overwhelmed any taste of the burger itself. This is what I expect from a cheap dish i.e. the sauce is to hide the poor quality of the ingredients. A pity.

Honest Burger, Windsor, UK

My husband found a LONG hair in his salad and when we told the waiter, the manager came out in disbelief and asked how that could have happened as everyone in the kitchen was wearing hair nets. He remade the meal but didn’t even offer a discount!! We paid the bill and left. My burger was undercooked as well. We definitely won’t be back.

My order wasn't delivered and they took no responsibility for it. Ok so Uber ( blurgh!!! ) were responsible for the delivery but ultimately it was Hones t burgers responsibility to opt for a partner that can DELIVER ! Spent a lot of money this last few weeks with them. They just lost a customer.

On 24th October 2024, I ordered an Ultimate Cheddar Burger via Uber Eats. The app holds my allergen information and I also asked for the Chive Confit Garlic Mayo to be removed. This is because I have a severe egg allergy.

The allergen requirements were not adhered to. I took a couple of bites trusting that they would have been, having been a customer for a number of years.

My mouth started to go numb and on checking there was clearly the chive mayonnaise hidden undermeath the burger.
I suffered with ill effects of eating some of the burger e.g numb mouth, joints swellimg, severe itching and a rash all due to the staff not following the dietary requirements clearly set out on my order.

I called the restaurant Honest Burger Camden 020 3597 6259 and was advised that a manager would call me the next day.
Initially, I did not receive a call from the branch that dealt with my order and had to escalate my complaint via another branch.

I was then contacted by the branch manager who asked permission for my details to be passed to a third party investigator 'Food Alert.'

As yet I have I have not had any further contact from Honest Burger, no official apology for their error in providing food despite order notes stating allergens to be omittied.

I delayed writing this review to give Honest Burgers Area Managment Team time to contact me directly however, I have heard nothing at all.

Considering the nature of the issues I experienced due to their staff neglect, I am incredibly disappointed. Not something I would have expected from this company. Incredibly poor customer service.

In a world where so much food is possibly vegetarians and vegans are not expected to eat a delicious protein, they are given either a grainy burger or a supermarket burger that costs £5 for two but we are charged £15.50 for one.
Do the meat eaters get supermarket burgers too?

I had the Waterloo burger - the oil the burger was cooked in must have been stale as taste was just off - didn’t taste great at all but was hungry so ate it - chips were a bit soggy, burger patty had little to no flavour . And now whilst write this review feel wish I hadn’t eaten it as just not a great after feeling . Never again . Service was decent and so two stars . Food was not good at all

Very nice experience! I tried Honestburgers in London for the first time and was very happy with the service - It's a nice, kid-friendly, spacious environment and the burgers and fries are very good. The only thing I was missing was a bit more fresh, green veggies to choose from, but otherwise the meal was a good one, and really nice place to go to with your family.

Really good value for money! Always a lovely time out with the family and the service, especially the one in Windsor is bang on.

One of the best burgers I’ve tasted for a very long while. Had the single smashed as a light lunch with the coleslaw. Whilst the burger delivered in taste I’m afraid I was disappointed in the slaw. It lacked taste and seemed more like a shredded cabbage. Still, I would recommend this place.

Charged £1.20 for an almost empty pot of sauce which was delivered with my meal - requested refund for the item which was rejected. Terrible customer service. Was a long time customer and will not be ordering ever again.

Really tasty good value good, I will be back!

Multiple restaurants visited now, some of the best burgers I have ever had.