Honest Burgers Arvostelua 

Honest burgers replaced Gourmet burgers in Wimbledon and served up a dog’s dinner. Whereas the previous chain offered a great, meaty burger with lovely chips, HB served a pathetically small, burnt burger with tasteless fries. What made matters worse was that around 9 we were asked if we could choose our desserts as the kitchen was going to shut soon! We declined, as the choice available was pathetic. However, the waitress followed this up by saying ‘you can still finish your drinks though’! The whole meal was totally over priced and so I complained via their website. I’ve had NO reply and will give this chain one year before it sinks into oblivion.

Below average burgers, far too much over powering burger sauce and dry, luke warm chips. What’s to like?

Great food, the wings are top tier cooked perfectly. The meal was solid but the service from Nick! Top tier, really nice guy and sorted out the service excellently. Made our night thank you.

No idea why the rating is not that good

They do great burgers and very tasty. They use rapeseed oil which is better than vegetable oil but no oil is great anyway for frying as oils like olive and avocado but these are just too expensive for dining out so no one uses these when frying outside your home

I did ask about the oil but she said they use mixed oil so I did a search on AI to find out.

Best burgers in town. I’ve been to Ramsey street food and he has a lot to learn still. He copied Honest burgers but no way as good. His homemade lemonade was horrible. Honest lemonade and mint is homemade and fab

Good value for money

Only thing I’d change is the decor. Some are very cold and like a school canteen

It's not the worst burger I've eaten but it certainly wasn't the best. The burger was dry and pretty tasteless, I can see why they give you the onion relish and cover it in cheese. The bacon was overcooked and the whole thing was really salty. Adding salted chips made it even worse. I won't be returning.

I'm coeliac and eating out can be a real nightmare. Honest are the only burger place I know of who are coeliac safe - most places, regardless of the cuisine, either flatly refuse to cater for allergies* or offer a bland disclaimer that they can't guarantee food will be safe to eat. I'm not vegan but many of my friends are so I always take notice of options, and Honest offer some great veggie/vegan choices.

I've eaten at several London branches - Chiswick, Greenwich, Finsbury Park, King's Cross, South Kensington - some of them many times, and they've all been great.

Staff are always friendly and attentive, food arrives quickly and is usually fantastic (once or twice it's been less than their usual standard, but still not bad), prices are about average for a burger in London and maybe a little lower than average when you factor in that fries are included and they offer deals on sides.

The onion rings, buffalo wings, BBQ tenders, and halloumi fries are great, and staff are always happy to box up leftovers for you if you can't finish everything. The mint lemonade is so refreshing, either still or sparkling.

The app, however, is terrible, don't waste your time. It doesn't log any loyalty scans, I should be almost up to a free burger now but it's only registered one order.

*Coeliac is technically an autoimmune condition, but it's easiest to describe it as an allergy when ordering food.

We Love Honest Burger... however went to the London Bridge branch & the fries didn't have the rosemary salt & were unbelievably dry. Why? HB have you changed your potatoes? How you cook it? The burgers as usual are fantastic But please if this shop is a one off go back to the great Rosemary fries you HB do. They gave us another lot but they were the same like dehydrated chips. You have to have good fries with a burger

the vegan burgers are great, but every time I go they kept getting smaller and smaller, they at a slider size now.
Not great value for many.

The burgers at Honest Burgers Greenwich might be good, but the service is appalling. I politely asked about an unexplained service charge on my bill, and the staff member’s response was shocking: “If you can’t read, I can’t help you,” said with a smirk. She refused to listen, was rude, and made me feel looked down on. Disrespect like this ruins the whole experience. I will never return

I went to the Spitalfields branch at lunchtime as Unity Diner (which is amazing!) was closed for a private function. We entered and the lady sat us on a table. The menus were half thrown on the table at us before she disappeared. The furniture was uncomfortable wooden chairs. We waited a while then had to call someone to take the order. We ordered a burger and chips each, a couple of sparkling waters (which arrived in an open flask and in glasses that shall we say, were "well used" and a beer.

The beer was warm. I asked for it to be replaced only to be told the keg had been changed so thats why it was warm and I could swap it for a large cold can but it would cost more. I just said to leave it and remove it from the bill.

The food arrived and was not hot. It was barely warm. It was bland and had not much taste. We were hungry so just ate it. I asked for some vinegar and the waitress went looking around all the tables and came back with a bottle that literally had the last few drops in it before it was empty.

I went to the shared M/F bathroom which was extremely dark and felt dingy. It didnt feel very nice using a shared bathroom.

When we asked for the bill, we had to ask for the warm beer to be removed from it as it was left on there. It was a lot of money (£15 each for the luke warm, bland burger and £1.75 each for sparkling tap water - not even in a bottle). The service was extremely poor and the food was even worse. It was just a really horrible experience which we shall definitely not be repeating! Thankfully, Unity Diner is usually open so we will definitely be going back there in future as it is a far superior experience.

Stone cold food with chips that were dry and rock hard, inedible. Uber Eats didn’t seem to think this was a problem and did not refund me. Absolutely disgusting. If Honest Burgers want to make it right, refund me order number #67d43 on the said date.

Paddington branch: I only ordered a cheese burger with an extra patty and fries. It’s the worst burger I have ever had. They warn you on their website that having pink beef can be harmful to your health. So ordered my burger well done. It was burnt around the edges, then completely bright purple pink on them inside. I couldn’t eat it or the chips as they were drowning in oil. The bottom side of the bun was a as saturated in cheese oil. I’m never eating from there again.

Food wasn’t great, the chips I got seemed like they were scraped from the bottom of the fryer. cleanliness was awful, floors were dirty, toilets were disgusting, toilet roll all over the floors, hand driers weren’t working, wouldn’t go back

I used to rave about these guys to my friends, best burgers, best chips … another order received of very average food prepared by an amateur. Stone cold, bun was old, burger meat seemed average and over cooked. I guess they don’t really care anymore, which is a shame, because isn’t that when things start to go wrong ?

We ate her on 2 occasions, the food was hot and delicious and the staff extremely courteous. I couldn't fault it at all. 2 members of the family have allergies and all taken very seriously. Would definitely recommend.

The overall dining experience was deeply disappointing, both in terms of food quality and service. Upon arrival, we were seated uncomfortably close to another couple, and shortly after, a waitress spilled a drink over one of them — which also splashed onto me. Despite the clear mess, not a single staff member offered me a napkin or an apology. Service throughout the meal was inattentive and disorganised; staff were unhelpful when asked about the menu, forgot to bring requested sauces (which were chargeable but this wasn’t communicated), and we had to repeatedly flag them down to correct missing items. By the time the sauces arrived, our food was nearly finished — not that it made much difference. The £15 burger was underwhelming: small, oily, and barely warm, with the addition of a dry bun and no moisture from the forgotten condiments. Despite requesting a swap from vegan cheese to cheddar, we were charged for both. To top it all off, the atmosphere was chaotic: flies buzzing around, no air conditioning on a hot day, and the doors wide open, making the environment sticky and unpleasant. A discretionary service charge was automatically added, which felt completely unjustified given the poor service and lack of attention to basic customer care.

Spitalfields branch.
The trendy use of 1980s school tables and chairs makes it impossible to eat comfortably.
Ironically, the chicken tenders, were anything but! Overfried and rock hard both in the burger and as a side.
The so-called NY deli burger was pretty average and not the taste explosion promised.
Staff were good and discounted half the cost of the the tenders, but I am surprised by how things have changed at this particular branch. I won’t be going again and unfortunately cannot recommend.

Brighton your people never let me down . I want to say a massive thank you to the guy with glasses and his very nice act of kindness as I was telling him my bad day . Thank you

I bought a beef burger at the Covent Garden branch and had a terrible experience of the franchise.
The employees were very rude and not behaving like they were welcoming a customer. I was spoken to with high pitch and almost argued with if I didn’t undertake the approach.
Besides I ordered a medium-well done beef burger but what I had was a rare -medium cooked burger.
I guess that was my last experience with them…

I booked a private event following team building at Honest Burgers in Windsor for 28 guests – prepaid in good faith for both food and drinks two weeks before the event took place. Plenty of time to ensure adequate staffing and glasses It was a shambles from start to finish.

Despite arriving 45 minutes early to ensure everything was set, the tables weren’t ready. I found myself helping the waitress set up wine glasses (she then told me there wasn’t enough for our guests), and there was just one small ice bucket provided for a large group when beers and wine had not been chilled. Only 30 beers were served out of the 50 paid for, and we had to swap the remaining for soft drinks – which we had to serve ourselves from a fridge with no clean glasses.

The waitress – completely alone – had no support when the food arrived, so I ended up helping to serve our own guests. At multiple points, I had to step in to assist with drinks and food. For a paid event at a national brand, this was embarrassing and unprofessional.

I flagged the situation while we were on-site. Both the waitress and the manager apologised and admitted this was far below Honest Burgers' standards. I was told a refund for the unconsumed wine and beers would be arranged – but more than two weeks after we followed up in writing (as requested), we have received nothing but silence.

It’s not just the poor execution – it’s the complete failure to take accountability afterwards that’s left the worst taste.

If you're considering booking an event here – my advice would be don’t. Not very Honest Burgers.