Home Essentials Arvostelua 

Please be warned. I returned my order 3 weeks ago and have received no refund. When I contacted the chat the company confirmed my parcel has been collected after I sent my proof of postage and then said the refund had to be escalated. I contacted them another :3 times and they have said the same thing. I have now complained to the financial ombudsman and raised a dispute with my credit card. I will never buy from them again

Absolutely shocking my package was marked as delivered but I've not received it I've refused to pay for something ive not received customer support is next to useless and still no resolution being offered.

shocking company avoid avoid avoid

Received only one item from my order as I was not notified my order had been spilt into two. When my item arrived it was clear the box had been opened previously due to tampered tape on the box. The box was also in bad condition and crushed/ripped in places. Once the item was removed from the box it was broken in several places. Contacted customer service to request a replacement which I was told they could not do and I have to send the item back and then reorder the item myself. Meaning I would have to pay two lots of postage fees. When I questioned this, I was told I can pay for the postage again and then contact customer service again to request a refund for the second postage. This whole process I find to be very time-consuming not to mention costly, as I now have to also drive to a collection store to have the item sent back. Then it is expected of me to chase home essentials customer care again for the refund and wait 7 working days for it. Very unhelpful and unprofessional. Leaving to customer whos supplying the money to your company to do all the work and wait for their money to be refunded.

Had an account for quite some time, ordered a hot tub which I returned on the 7/9/22 because it was faulty and had parts missing, I have rang them to ask why my account has not been credited 4 times now to be told every time they were opening an investigation and someone would be in touch, everytime I’ve rang I’ve given them the tracking number and they have found the tracking details, everytime I call back they say I have given them an incorrect tracking number and once again today rang them given them the tracking number and they have found it again and said now they will pass it to the complaints team and someone will be in touch (which off previous experiences I don’t believe for one min) in the meantime I’m still having to pay for the £550 item I returned that was faulty plus all interest, absolutely diabolical customer service, I just feel like I’m being ripped off completely, do not use them or trust them people.

Fake company just ask your details after give small credit and my order canceled with no reason but my details hold it or sell it? ??

Forgot to add my discount code at checkout, spoke to them via chat (twice to make sure it gets done) a week later the discount still has not been applied after they agreed to. Sent them 3 emails asking for it to be done, had one response asking for the discount code (which was in the original email)

Sent item back weeks ago via courier service, still haven’t received my refund, been in touch countless times to be told that my matter has been escalated and someone will be in touch but haven’t heard a thing. Hopefully your reading this review before buying with them and avoid! Wished I had checked reviews beforehand.

Worst experience I have ever had with customer service!! Like the person below I have had to contact countless times after sending back a Xbox x that was not wanted for a birthday gift. I sent it back and after 3 weeks and two managers promising a resolve and dead lines missed, telling me they will contact me and it’s with a specialist team bla bla…..took me again!! To then call in and was passed to a very obnoxious manager who then made me feel that or was my fault and took no ownership for the issues with poorly informed customer service agents and managers. I said how I feel like I have no other avenues other then small claims to raise my issues. He was more then happy for me to do that!! At the end of it all I was told it’s 8 weeks to resolve a complaint taking me into December 22 and another 4 weeks 29th of November before I would get refunded! After there investigation. Bare in mind I sent this back to them using there courier system on the 13th of October! So tired of being told how they understand and we will get it sorted only to be told something else every time you call in or use the live chat, I have transcripts of all conversations and empty promises and yet still no refund! The lack of training and misinformation is far from ok. BUYER BEWARE!!! WILL NEVER EVER USE THIS COMPANY AGAIN AND STRONGLY ADVISE OTHERS AGAINST IT!!!!!!!

I’m not just typing this to try put you off! Really DO NOT Use!! Will update this with more detail and names as this goes along but seriously I would put your money into other companies and stay well clear!! I will be following my issues with other social media sites! when I have the time : S9792830 is my customer number but no doubt this company would give one inch about negative feedback!!

UPDATE! 18/12/22 - contacted them back again and still no movement and was even told that the complaint I had raised on my last call had not even been actioned!
Was told the same as before and still money out of pocket!

UPDATE 28th November 2022. After countless messages on Facebook and no response. Another 2 phone calls and no resolve I have just tried to log into my account to get my order number and my account is no longer active! WOW!!! I have never felt so angry! I will now be contacting the credit card company to recover my money! Disgusting

Absolute waste of time!!! Ordered a sideboard & side table, was in the sale, great price, get an email to say 1 of 2 parcels had been delivered.. Nothing.. check tracking was delivered somewhere in the opposite side of the country, contact them they say its loss so refund me and wont send a replacement, Now the items back up to full price so either way im out of pocket. I then chase up my second item which still hadn't been dispatched after over a week, which then they cancel that one also!! They fob you off with heres a 25% off next order instead BUT guess what only on clothing!!!! Expect me to reorder the items at full price!! I think NOT!!! AVOID!! Terrible customer service and only respond if you chase them even after being told in 24 hours we will be in contact about 4 times! Never again. Still awaiting my refund!

Awful!! Please avoid. Much better companies out there.

Worst shopping and customer experience had so far in my life. Maybe wasn’t my luck but bought the dining table on 17th Sep. Latest delivery day was 30th Sep. After got updated delivery will arrive on 3rd October. Till today I haven’t received. Contacted customer service week ago, they just do back and forth. Been fed up and just now cancelled order. No kit shopping from Home Essentials. I’m not saying they not good, but my experience was not good enough.

L'envois a été rapide. Par contre un des articles supposément reconditionné et vérifié, était déffectueux.
Je leur ai écrit trois fois et j'attend encore une réponse.
Attention donc a ce que vous acheter, par ce que vous devez en plus payé les frais de retour du produit deffectueux qu'ils envoient selon leur politique.

Awful company. Do not buy from them.
I bought a dinner service to the total value of £217.
One plate immediately chipped, but 'customer services' advised that to replace the chipped plate I would have to send back the whole set and buy it again.
I requested that they send the packaging to allow me to do this but they could not provide help with this either.
Poor quality products & dismal custoemr service.
They also requested that I review their service, but once I wrote the review it wouldn't post.

UPDATE 21ST OCTOBER 22
I took the trouble to write to them, as requested below. They have offered a 10% discount FOR A CHIPPED PLATE!! I have repeatedly asked for the chipped plate to be replaced and have repeatedly refused a discount as a CHIPPED PLATE is unusable.
(the dinner service is navy blue but white underneath, so the chip, the size of a 10p piece is white)
They have also offered to refund the whole order, which would mean my buying packaging for 48 items of crockery.
I am beyond frustrated and have given up, which is obviously what this company wants.

Absolutely horrendous. Will never buy again. Purchased 5 large items (drawers, sideboards, etc). 2 of the items came with damaged parts. Called and they advised to email pictures and they will advise. No response after I sent the emails. Called again and they said they would send the spare parts. No response. Called they advised they don't have the spare parts and I would need to return the whole item (which was now put together as it was one of the final pieces). I said fine but I don't have the time to disassemble 2 items and pack up. He advised no problem they will collect assembled. 3 days later I get another email saying they have to be disassembled. We are about 2-3 weeks into this now as they take forever to respond. Asked for some compensation. They said they need to submit that and come back to me. Someone then calls me to say they can send me the part. Then as he was about to end the call said he stuffed up and they can't. Then advised I will disassemble and to arrange collection. A week went on and no collection. Called again and was told they never submitted the ticket for collection so would have to wait another 4-5 days. I must have spent 5-10hrs on the phone trying to sort out the problem. AVOID

Unfortunately company taking orders for items not in stock. Monies held against bank account although home essentials online information says “order cancelled” no correspondence from company or response to emails. First time ordering from home essentials. Won’t be using again.

Terrible service. Item dispatched to courier, clearly booked under the incorrect parcel size/weight. Courier directs back to Home Essentials. 3 weeks late, no communication, no response to my numerous queries. Maybe if I cancel my payments someone will bother to reply.

A shame you do not have 0 stars. I have had an unresolved complaint since March .....promised call backs from a Supervisor Andrew who assured me he would have a resolution that day well a shame you didn't even call me back and when I chased half an hour before closing he had gone home....to be honest I expected nothing more. Totally frustrated I asked to deal with his manager Mabiel as I am unsure where to go when a 'Supervisor' doesn't fulfil their promise. No surprise that the call back agreed for him was not fulfilled and AGAIN I had to chase. Still no further forward other than to tell me the complaint has now been logged formally.....this was raised in March and you are telling me now this has just been logged? I have asked for a Subject Access Request to enable me to piece together all contact made to enable me to progress this to the FOS as I hold out very little hope. I have never experienced customer service like it in my life!

Where to start I’ve had to be in contact with customer services twice today one because my order has been delayed after paying for nominated delivery and then a second time when I had realized they had double charged my debit card I’m waiting to hear back but will most like cancel my order if no progress is made in the next few days and will never ever be using home essentials ever again.
Update the double payment has been resolved and i've been refunded for my delivery but still no parcel as evri still keep delaying it and isn't responding to home essentials emails. However all the customer service reps have been absolutely lovely

I placed my order on the 26th of August, having not received after 10 days I contacted home essentials and was told it’s on its way to the courier and I should receive the item shortly.

I contacted them a few more times and got the same answer.

I re contacted them on the 15th of September and was told it’s been escalated and they would be in touch within 24 hours.

Having heard nothing I contacted them again to find out a refund had been issued not at my request as the item had gone missing and I am unable to re order the item as they no longer stock it.

All in all a terrible customer experience

Raised 3 complaints never missed a payment my credit limit increased to £275 spent it all received my orders then they cancel and close my account with no explanation. Thanks for the free stuff

Already emailed the email address you gave provided no one has got back to me after 3 complaints