Homebase - Waterford Arvostelua 

Having purchased several gas cylinders from Homebase, I tried returning a 5 kg one as it’s difficult to get a refill. I still have the original receipt which is also legible. Before going to the Hemel Hempstead outlet I had tried telephoning both the store and the main Customer Service. The store number just rang out whilst CS message said their voice mail was full. I presented my original receipt to the store customer service and after several people looked at the receipt, one guy, Liam, advised they could not refund my deposit as they had changed gas supplier! He advised I should take the case up with the manufacturer. I pointed out my contract was with HomeBase but got no where. Absolutely appalling customer service within the Hemel branch.
Whilst this was going on, another customer was trying to make a return of a four day old product. The guy that spoke to that customer was called Jaimie. By comparison to Liam, who was at least polite, this character, Jaimie, was aggressive and rude to a very polite lady customer. Besides threatening the customer to call the police and accuse her of trespass his body language and mannerisms were very intimidating for the young woman. With two customers having issues it is clearly not an isolated incident.
Homebase; you have need to address your in-house customer service ….. especially at the Hemel Hempstead office and to honour your commitments for the deposit you took on my gas cylinder. I look forward to seeing your response.

From the beginning of redesigning my Old kitchen to a modern one, Patricia from Homebase Waterford was a real gem. She smoothly plan everything, she made me felt very welcome and was very patient with the whole process. I would highly recommend Dealing with homebase to upgrade your kitchen. Looking to redesign my Bathroom next, wouldn't go pass Patricia in Homebase.

I couldn’t be happier with my experience with Patricia in Homebase. From the initial consultation to the final touches, every step was handled with professionalism and care. She listened closely to our ideas, blending our vision with her expertise to create a kitchen that is both beautiful and incredibly functional.

One of the things I appreciated most was their communication throughout the project. I was kept in the loop at each stage, so I always knew what to expect. They delivered on time and on budget, with no surprises along the way.

Thanks to Homebase, we now have a kitchen that not only looks amazing but also makes cooking a real pleasure. We highly recommend them to anyone looking to elevate their kitchen space – their quality and service are truly unmatched!

We got several quotes and designs in Waterford. Patricia at Homebase was head and shoulders the best based on design, quality and price. I can't thank Patricia enough for her superior design quality and professionalism in delivering what was a tired old kitchen into a bright spacious design utilizing every inch of space available. I would recommend taking Patricia's advise and use their fitter Owen who is flawless and helpful! Patricia even called to measure, check-in on progress and even brought a bottle of wine when complete. Brilliant! Thanks Patricia!

Stephen.

I recently worked with Patricia in the Waterford Homebase to design a small kitchen for a renovated cottage. Patricia was excellent to work with. She listened to what I wanted, suggested elements, and tweaked the design when I had changes. She was responsive to emails and was always on hand to answer my questions promptly.
She suggested a fitter (Owen) who was also incredibly good. The kitchen looks fantastic and he was very friendly, easy to contact, and worked with me to solve a few small issues that arose during the fitting.
Overall my experience with Homebase for this kitchen was a positive one and they were incredibly competitive when it came to pricing.

Where to start is the question, let's begin with par excellence, made possible by the expertise of Patricia Duranova. Patricia is fantastic and designed, tweaked and accommodated our project from inception to completion. We now have a kitchen, three times the size of the original and a sight to behold. Patricia will also ensure you get additional discounts on tiles etc. Patricia a personal thank you from Martina and me, you made this major undertaking such a simple process.

We purchased a kitchen from Patricia in Homebase Waterford recently. We couldn’t have been happier with the experience from start to finish. Patricia worked with our needs and adapted our design with ease. She offered alternatives and was so professional and efficient. I can’t speak highly enough of our experience and the kitchen fitting team Owen and crew were also exceptional. They made our kitchen vision a reality and it’s stunning and better than we could have imagined.

The staff at Waterford branch, Yvonne and her team really went above and beyond today and they are a credit to the establishment.

Excellent customer service.
Was ordering kitchen, all came nicely and on time.
Came back second time for more items needed.
Again outstanding service.
Higly recommend

Caroline was very helpful and great to deal with !

Patricia was so helpful from the start. She went through everything thoroughly. Quality of the kitchen is excellent and overall I was extremely happy with the services provided

I was assisted over a number of visits by Ollie. For a newcomer to Homebase he is doing great. Always a smile and very helpful.

The staff member, Patricia, was very professional and helpful. She did a very nice design for our kitchen. I will shop with homebase again because of this positive experience.

The staff were great and went the extra mile for me, a big thanks to Christina & Jordan. Seán

From start to finish we were looked after so meticulously by your kitchen specialist in the Waterford branch. The girl's name is Patricia Duranova and she quite simply, could not have been more helpful. She assisted us in choosing the kitchen units, gave us some great design advice and was so knowledgeably about the different kithen ranges on offer.The kitchen was professionally fitted on schedule and we're very pleased with the quality of the units. The lads who delived the units from both Northern Ireland and Dublin arrived precisely on time and were very professional in their dealings with us. Thanks to everyone involved at Homebase and particular thanks to Patricia who's design knowledge and customer care was absolutely top class. A very pleasant experience overall and we're delighted with the new kitchen.

I recently acquired a new kitchen from Homebase Ardkeen. From the initial design consultation until delivery of the order, the experience was a most positive one. Patricia was a pleasure to deal with from the very outset, knowledgeable and creative in every aspect of the process. All undertakings and commitments were met and in some aspects were exceeded.
I would without hesitancy recommend Patricia and Homebase for your new kitchen - you won't regret it.
Éamonn Murphy

Very nice and professional service, providing good and practical advice on kitchen design and use. All issues swiftly addressed. Timely delivery and professional installation. I recommend the quality.

I recently had my new kitchen done by homebase in Waterford.
Special thanks to Patricia in the kitchen department and to my husband who fitted my kitchen.
I cannot recommend Homebase enough.They are highly professional and very skilled.
I was given plenty of time for the kitchen design sessions and to see what I was looking for being produced on screen in virtual reality was amazing.
Patricia got every measurement perfectly, which made fitting flawless.
Although I had some tricky custom design presses that I wanted, Patricia was able to design a way around these and had a problem solved straight away to the highest standard.
When the order was delivered, everything was there with a little extra trimming. They also give money back for any unused unopened boxes.
We love our new kitchen!
Thank you so much!!

Caroline and Craig were very helpful!

We bought a lot of garden furniture and no question was too small

A drama free experience for me purchasing a kitchen from homebase...Patricia in the Waterford store was excellent and she guided me through the whole process from start to finish and did all the necessary tweaks inbetween(when I made changes).I now have a beautiful, functional kitchen.