HolidaysdiscoveryArvostelua 

Vorsicht! Holiday Discovery ist ein unseriöser Anbieter!
Noch nie so einen unseriösen Anbieter erlebt:
- Buchte über Booking für meinen Sohn und Freundin ein Apartment in Paris, übersah das Mindestalter von 21 in den Richtlinien
- Wollte sofort von der Buchung zurücktreten, Rückerstattung wurde vom Anbieter bestätigt
- Am nächsten Tag kam die Nachricht, dass ich nicht kostenfrei zurücktreten kann (Booking wäre damit einverstanden gewesen und hat sogar den Anbieter um Kulanz gebeten, alles innerhalb 1 Tages!!)
- Der Anbieter hat das nicht akzeptiert. Ich habe die Buchung verschenkt an meine Nichte mit Freundin, beide 21
- Dann kam die Rückmeldung, das Mindestalter sei entgegen der Richtlinien und vorheriger Kommunikation vom Anbieter 23!!!!
- Nach einem Telefonat wurde bestätigt, dass meine Nichte anreisen kann
- dann der nächste Clou: Die Zugangsdaten wurden nicht mitgeteilt und auf Nachfrage hieß es, die beiden seien ja unter 23!!! Unglaublich!
- Booking hat sich dann sehr gut um den Vorgang gekümmert und wir erhielten schließlich die Zugangsdaten. - ein Albtraum das Ganze.
- Endete auch damit, dass ich die Kaution erst nach fast 5 Wochen und mehrfacher Aufforderung wieder zurück bekam.
Finger weg von diesem Anbieter!!!
Außerdem scheint es, als stehen hinter Holidaysdiscovery und Discovery Holiday Homes dieselben Drahtzieher. Jedenfalls sind die Erfahrungen identisch auch mit Wohnungen in Paris und Depositzahlung über Swikly und Sitz jeweils in Indien.

One has a few regrets at the end of a life that fade with time, but I will certainly always remember sadly dealing with your company HOLIDAYS DISCOVERY and its utter lack of professionalism in dealing with me and my rental of the Le Marais property. You never once properly answered my more than 20 emails regarding the lack of movement on your part and your contractual obligation to refund me those 250 Euros you so callously held back for more than 6 weeks. Your introductory blurb about the flat and your client services is full of blatant cynical mendacity! And I regret writing that positive review for you, because it was full of half-truths that I believed at the time, would be of aid to you, but talk about my naivety and you NOT deserving any wind of positive feedback!!!....I see that as of September 1st you have no days reserved for the rental and your overall review score is a paltry 6 out of 10. (That's fitting karma)...You deserve to be reprimanded and sanctioned! Get a conscience!

I stayed with Holidays Discovery on 4 July and paid a €150 deposit via Swikly. I was promised a full refund within 21 working days. It is now well over a month later, and despite repeated follow-ups, I have received nothing.

Every reply from the company has been vague and dismissive, with no proof of refund provided. There was no damage to the property, yet they continue to withhold my money. This feels like outright dishonesty.

It’s clear I am not the only one — many others report the same experience. This has turned what should have been a pleasant holiday into a stressful and frustrating ordeal.

Avoid this company at all costs.
Ramy

Want to give this company a 0. Dreadful !!
It has now been over a month since our stay, and we have yet to receive our damages deposit despite there being no damage to the property. We’ve had to chase this up repeatedly, week after week, with no resolution. This experience has cast a shadow over what was otherwise an enjoyable holiday and has been deeply frustrating.

I’ve never encountered customer service quite like this, and sadly, it’s made me question whether I would use this company again. I’ve tried to be extremely patient, but posting here has become a last resort. Every time I’ve reached out, I’ve been given vague or dismissive responses. Since it’s been confirmed that there was no damage, there is no reason to withhold the deposit, at this point, it feels like a form of theft.

SCUMMERS! DID NOT received a deposit after 21 days after my check out as was promised. There was no any damages done to the property, I made all the videos and pictures. Every time I contact them, they say that the deposit was sent back. Now it's been almost 55 days since ive done check out and my bank doesn't see any pending transaction. SCHOKING how can AIRBNB support such scum!
I will prepare crime report against this miserable organization

Holidays-Discovery didn’t return the 250€ deposit back. I traveled with my family (wife, kids and mom-in-law). It’s already one month we left and we didn’t break anything. Cleaning fee we already payed cause it was included to the reservation. No informing or communicating. This happened after we stayed in Paris in apt called Exclusive flat near Notre-Dame de Paris. Reservation was through Airbnb. I’m confused how Airbnb didn’t help and solve it.

Don’t book any place with them. Customer service sucks, it’s faceless and they promise to give back the deposit but they won’t.

I’m already working on crime report toward them.

Absolute scammers. I booked a rental. Paid my deposit. Got a notice my rental was cancelled because I had not paid. Sent proof of payment. They acknowledged their mistake. Promised to refund me. Two weeks later I am still chasing down my refund. VRBO has been useless as well.

I've been trying to get my 700 EURO deposit back. There was no damage done to the property through our stay. I took photos, and the place was left exactly as we found it. The rental listing says the deposit will be returned 8 days after departure. After 8 days, I emailed holidays discovery asking when I'll receive the deposit, and I was told the money would be returned after 14 days. I emailed them after 14 days and was told I'd receive the deposit after 21 days. It's now been almost 28 days since departure, and I have yet to hear back from them about my deposit refund. Come on already...return my deposit!