HolidaysdiscoveryArvostelua 

Complete mess - highly unprofessional.
24 hours before arrival and I still had zero contact, zero info as to when and where someone would meet me to check in. But that turned out to be the least of my problems ... the apparently are so short of funds that they cannot reimburse the deposit (which they first attempt to overcharge on, but will lower to T&C amount if you complain) ... it has been months and still zero refunded.

I would give 0 stars if possible. They didn’t give us back it 150€ deposit. The only thing they say is „I’m so sorry let me check with the finance department“. Airbnb is no help aswell. We asked them before we send the deposit if it’s safe and they said yes we never had problems before. While I read all the bad reviews I’m really confused how the give us green light to send the deposit, if so many people had problems with this company!!

You simply won't get your security deposit back without a fight. Stay away from this company

J’ai la même expérience que tous! Un voyage de 4 jours à Paris! Une caution de 350€ demandée et qui devait être remboursée le 12 mars. Nous sommes le 31 et toujours rien!!!! Airbnb refuse demandée m’aider et l’hôte me dit que je serai bientôt remboursée! C’est une pure arnaque!! Fuyez cet hôte et les logements car vous ne serez pas remboursés!!

I do not recommend this service. Funds were taken from my account over a disputed damage claim before sufficient evidence and documentation were provided.

We only acknowledged responsibility for damage to one item. The rest of the claim was disputed, including a chair that was already damaged on arrival. Still, the amount was debited without a proper itemized justification.

When a company handles deposit disputes, transparency and proof should come before charging the customer, not after. This process felt one-sided, stressful, and unfair.

Very disappointing.

Absolutely agree with all the reviews below. DO NOT BOOK WITH THIS COMPANY. I stayed in early February for 2 nights and was charged 250 pound deposit. I have still not received the deposit back despite multiple messages and intervention from Airbnb. Absolutely shocking.

Bonjour,
Cette société est une arnaque. Cet établissement existe peut-être mais il demande un caution qui n'est jamais remboursée. J'ai dû annuler la réservation, donc je n'ai pas pu dégrader le logement.

Booked Holidays Discovery stay through AirBnb for a January 15-24 stay. I was promised a refund within 21 days. It is now March 11 and despite numerous contacts with them through Airbnb, and a promised that they will check into things and the refund is coming, I still have not received it. Two days ago they told me that they have may refunds in the works and they are handling a high volume of refunds so will get to mine. Not acceptable at all! It's now been 45 days since my stay, over twice the amount of time for the promised refund. Today I talked to Airbnb who said they will give them a violation and call for a status on my refund. To all of my fellow travelers, DO NOT BOOK WITH THIS PLACE. I think it's a scam. I can't put a review on Airbnb because it's past the review time, but I will post everyplace that I can warning people to avoid this company. They owe me $291 USD. Please people, be smarter than I am in this!

!!!!!!!!!!!! ATTENZIONE !!!!!!!!!!
Peccato non poter dare 0 stelle.
Appartamento con un bagno minuscolo ed una finestra rotta che non si apriva neanche.
Fattore importante il deposito cauzionale di 250 euro, sono passati piu' di 50 giorni e ancora non ho ricevuto nulla nonostante ho messo di mezzo AIRBNB.
Statene alla larga SCONSIGLIATISSIMO.

For a stay of only 2 nights, Holidays Discovery charges a €250 security deposit, which they claim will be refunded within 21 business days — already an unreasonably long delay.
After 21 business days: no refund. Despite numerous messages and the intervention of Airbnb support, I was finally reimbursed after 28 business days, without the slightest apology or explanation.
A complete lack of professionalism and unacceptable financial management. I strongly advise against renting with Holidays Discovery.

TERRIBLE. NO ETHICS.NO MORAL COMPASS. A total scam. They have not refunded my security deposit of 500 Euros after my 3-night stay in early December. What part of "Thou shalt not steal" do they not get??!!?? Stay away. VRBO should be held accountable too!!!

We stayed at a holidays discovery managed flat in Paris in January. At the time we paid a deposit of €350 and were told that it would be returned within 21 days. It is now 27 days and the deposit has not been returned despite multiple communications from us chasing it. Please take warning when booking accommodation through this company. It has become clear that they have a deliberate policy of holding onto the deposit as long as they can. I am now concerned they will not return it at all.

Ons verblijf in Parijs was een enorme tegenvaller. We hadden een loft geboekt mét jacuzzi, maar bij aankomst bleek de jacuzzi leeg te zijn én niet te werken. Dit was een van de belangrijkste redenen waarom we dit verblijf hadden gekozen, dus dat was meteen een slechte start.

We hebben drie dagen lang contact gehad met Holiday Discovery om dit probleem op te lossen. Steeds kregen we te horen: “vrijdag komt er iemand”. Vrijdag gebeurde er niets. Daarna werd het zaterdag, maar ook toen kwam er niemand. Uiteindelijk is er helemaal niemand langsgekomen en is het probleem nooit opgelost.

De communicatie is ronduit slecht: onduidelijk, traag en vol loze beloftes. Je wordt aan het lijntje gehouden zonder enige vorm van verantwoordelijkheid of oplossing.

Daarnaast vinden wij het zeer kwalijk dat dit bedrijf ook woningen verhuurt in bezette gebieden (Palestina), wat voor ons absoluut onacceptabel is.

Kortom: misleidende informatie, slechte service, nul opvolging en een gebrek aan professionaliteit. Wij raden dit verblijf en Holiday Discovery ten zeerste af.

If I could give negative star I would. Holidays Discover (HD) is a scam. They do not honour their own cancellation policies and lie to you until you finally give up.
I had booked a property in Paris through VRBO, HD was the property manager. I had to cancel and was within the 50% refund window. I have all the documentation showing dates and cancellation confirmation etc. HD spent 90 days telling me I would receive a full refund. In the end I had to get Visa dispute desk involved and I only got refunded $500 of the $1700 that I sent HD for the rental.
Worst experience and because of this I will never book through VRBO again.

Bueno al parecer no soy el único con el que se quedaron su fianza , mi familia y yo pagamos 250 euros , después de 20 días hábiles dijeron que nos lo reembolsaban , pero pasaron 20 días y nos dieron vueltas diciéndonos que pasaran 10 días más y hasta el día de hoy , nos quedamos el 12 de octubre , bueno nunca más con esta agencia

We stayed in Paris for three days at the end of August 2025. As usual, we booked our stay via Booking.com. The rental company behind the property, HOLIDAYS DISCOVERY, requested a deposit through Swikly. Despite stating that they would not debit the card, they did — on the very same day.

The apartment was a disaster. I have never saw anything like this. They offered a replacement, which we accepted. The replacement apratment was OK but had a broken trash bin and non-working internet.

I left a one-star review on Booking.com for the initial apartment, as it was in desperate need of renovation. The company then simply renamed the apartment and created a “new” listing under the same old name — without my review.

I tried to get my €350 deposit back by contacting the rental company. Each time they assured me that the issue would be resolved as soon as possible, but even after two weeks, nothing had changed.

It has now been more than two months since checkout. They have not claimed any damage refund, yet they still failed to return the deposit.

Also they use fake photographs for their "management team" page and for "reviews". This is very easy to find out by using google search by image.

We rented via Airbnb an apartment in Paris. We needed to pay a separate deposit of 250 euro. They did not pay it back on time despite several requests. After an intervention of Airbnb staff it was returned. Do not book via them is my advice.

I was also hosted by them at Paris... like everyone else, they tried to keep my deposit. I won't give them 1 star, because in the end, I was able to recover my deposit! But it was not easy... I gave them a good rating in Airbnb, because I was affraid of not beeing able to receive the deposit, after reading through the Trustpilot reviews (I wish I had before booking). But the house had a lot of broken items, was missing some things, and they never even bother to fix and replace while I was there... although they said they would. In the end, they delayed me deposit return, then said that I had broken a lot of thing and that the deposit was not enough to cover de damage, but after I told them I would do everything in my power to get my deposit back, and contacted airbnb support, and they ended up returning de deposit. After all this, they deleted all the messages we exchanged in the airbnb platform (but I guess airbnb still keeps track of everything).

The appartment is nice, and the location is great. But these problems should not occur!

Very disappointing experience with Holidays Discovery.
The check-in process was overly complicated, with no flexibility at all and an unpleasant tone in communication. It honestly felt like being treated with suspicion rather than as a guest. Everything was rigid and impersonal, with zero effort to make the arrival smooth or welcoming.
Yes, the terms and conditions were mentioned, but when you pay for a stay, you expect at least some respect and consideration — not constant reminders of the rules.
Such a shame, because the property itself could have offered a much better experience if the management had been more professional and friendly.

They demand a €250 deposit, which I paid. But after checkout they say it will take longer than 1 month to refund. They had another guest arriving the same day i checked out, they checked the apartment and no problems as we left it clean and tidy. Emptied the bins etc. asked why they won’t refund they say it’s their finance department. An unacceptable excuse and they just keep your money. Don't book with this company, many people reporting the same thing and that it's a scam. I've asked more than 15 times and they still refuse to refund now.