Stay away from this webstore. I place an order. 3 days later they offer some different options. I got a knife few days later. Trying to cut a vegetable and surprise- blade starts to loose a meta... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Purchased set of seto Damascus steel with hammered finish for what seemed like a healthy sum (over 500). One knife in set arrived with only a single blade side having the hammered finish. Was less... Näytä lisää
Yritys on vastannut
Ordered a "69 layer" yaxell - chef petty knife that is "handmade in japan". With labeling all over the packaging touting its japanese origin. What I received is a cheap, stamped, chinese knockoff, wit... Näytä lisää
Yritys on vastannut
I ordered two Sakai Takayuki 33-Layer VG10 Damascus Hammered knives. I have used this brand of knife in the past and love it. After having seen so many bad reviews of Hocho Knife, I was concerned that... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Online store of made-in-Japan kitchen knives, shipping from Japan Worldwide directly. Thousands Selection of Genuine Japanese Kitchen Knives with Excellent Design and Unparalleled Tradition. Highly recommended for GIFT of Anniversary as well as for Your Your Best Professional Cooking Experience.
Yhteystiedot
2-9-1 Motomachi-dori, Chuo-ku, 650-0022, Kobe, Japani
- hocho-knife@import.jpn.com
- www.hocho-knife.com
2,0
Välttävä
83 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I got Yu Kurosaki as my first knife of…
I got Yu Kurosaki as my first knife of the collection and ive been so satisfied so far. Hocho is highly recommend.
2. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Customer,
Thank you for sharing good news!
We are so much pleased to know that you like the knife.
You are always welcome to our store, and we are looking forward to your visit again in the future.
We would like to introduce the promotion in the following URL.
https://www.hocho-knife.com/promotion/
You are our loyal customer now and several privileges are applied for you.
If you have any questions and requests, please feel free to contact us.
Thank you again and best regards,
Hocho Knife Sales Team
Avoid. Rip-off warning.
Avoid using this company especially if you are importing the product. My Knife cost around $120 and was lost by Fedex here in the UK. Hocho knife would not issue a replacement knife, refunded me a measly $60 stating that the knife was only covered for that amount. So as a previous customer, I have no knife and am $60 out of pocket. Hocho knife do not see anything wrong with that situation. Don't trust that your product will arrive, just buy from a more trusted supplier.
Having read Hocho's reply, I rest my case. Check out other trustpilot reviews, Steer clear of Hocho.
14. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Cusromer,
First of all, thank you very much for taking the time to write the review.
It is very regretted that your parcel has been lost during delivery.
Even though we have contacted FedEx several times to find your parcel but it's unfortunately lost. We feel sorry that we can not make your order delivered.
We are offering several shipping methods so that our customers may choose depends on the situation (delivery speed, budget for shipping, and the insurance during delivery).
https://www.hocho-knife.com/payment-shipping/
As you may see, the insurance coverage for Economy shipping (free shipping is basically applicable for Economy) and Standard Shipping is limited to USD60.00.
*In your case, FedEx coverage is below USD60.00, but we would compensate for the balance.
This limitation is set as the agreement between the shipping service, so if you would like the full insurance coverage, we would recommend to choose FedEx or Expedited Shipping.
Sorry for your inconvenience but appreciate your understanding.
Best regards,
Hocho Knife Support Team
Perfect store and knives!
I purchased four Iseya I-Series 33-layer knives, and I'm extremely happy!
The delivery was very fast; it took only a few days to reach London from Japan. I was impressed by the packaging: each knife blade was wrapped in a cover, the tips were covered with plastic caps, and the entire metal parts were protected by an additional layer of paper. Every knife box was placed in bubble wrap, and the empty space inside the larger box was filled with air pillows.
The knives themselves are perfect! I can't find words to describe how amazing they are. I often cook at home, and every time I use these knives to cut something, I smile like a happy child. It's like I've gone from driving an old car with a manual gearbox to a Tesla.
Thank you so much for the excellent service and the outstanding knives.
10. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Customer,
Thank you for your purchase at our store and posting a review.
But we are very glad to hear that you received the parcel safely and hope you'll enjoy the knife.
You are always welcome to our store, and we are looking forward to your visit again in the future.
We would like to introduce the promotion in the following URL.
https://www.hocho-knife.com/promotion/
You are our loyal customer now and several privileges are applied for you.
If you have any questions and requests, please feel free to contact us.
Thank you again and best regards,
Hocho Knife Sales Team
You pay good money even for non-perfect items
My order started immediately with problems related to one of the items not available. I picked another one and proceeded.
Upon receiving the parcel (5 knives and set of grinding stones), one of the knives (Shigeki Tanaka Aogami No.2 Damascus EB Japanese Chef's Gyuto Knife 210mm with Ebony Handle) had some clear and evident defective marks / smudges. I sent all the pictures that they required, including entire packaging (which I must admit was perfect) and I was replied "Scratches and dents from forging are not any subject of claim, so please do not buy if you are concerned about them. Because in order to enjoy the traditional techniques from ancient times, the scratches and dents from forging are left as they are. Enjoy the rustic, wild, traditional style as it is."
I could have proceeded with return, but all the costs (don't forget customs) would have been at my charge and I could have faced their penalty terms (which I suggest to read and understand well). All I can say is that I was lucky that 4 out of 5 knives were perfect. My review is simply to warn, once again, to read well their terms and go ahead only if you accept to pay in full even for items which are clearly not perfect.
14. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Cusromer,
First of all, thank you very much for taking the time to write the review.
We are very sorry for your uncomfortable feeling about our service.
As long as checking the photo you provided, it was not recognized as a defective, but the characteristic point of hand-made craft knife.
However, we shall accept the return or replacement if the purchased item cannot be satisfied. (Of course, if the item is defective, no cancellation fee occurred and we shall cover the return shipping cost.)
*Please understand that the return or replacement cannot be accepted if it's used or or more than 7days after of the delivery as stated in the shipping policy.
Please check the return policy of our store.
https://www.hocho-knife.com/payment-shipping/
We would make effort to provide the best price, otherwise offer the best service quality to fulfill the price difference between other shops.
We are always welcome to receive any kind of comments or message to improve our service quality, but your kind understanding of the on-line shop process is highly appreciated.
Best regards,
Hocho Knife Support Team
Do not place an order on this website
Do not place an order on this website, the order was not shipped, and no email information was received, it is a scam website. There is no after-sales service. I emailed and got no reply. Your order number is 103934
15. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Customer,
Thank you for your kind review and update.
We have checked the status of your order (#103934) and confirmed the payment is still pending.
As soon as we confirm the payment, we shall ship out your order.
You may contact Paypal to ask the reason why the payment is not processed.
Thank you again and best regards,
Hocho Knife Sales Team
Carefully packed for shippment good…
Carefully packed for shippment good taken care of before sending my knife in its original box .fast shippment also very very much recommended the place to be to buy your knifes .
19. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Customer,
Thank you very much for taking the time to write the review.
We are very glad to hear that you received the parcel safely and hope you'll enjoy the knife.
You are always welcome to our store, and we are looking forward to your visit again in the future.
If you have any questions and requests, please feel free to contact us.
Thank you again and best regards,
Hocho Knife Sales Team
ABSOLUTELY PERFECT!
This was a present for our son and he was so happy with the knife. Superb design, very very sharp and simply beautiful!! The delivery was extra super fast from Japan to Salt Lake City and very well packaged. Thanks a million, great work from Hocho! We will certainly buy other knifes in the future!
26. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Customer,
Thank you for sharing good news!
We are so much pleased to know that your son likes the knife.
You are always welcome to our store, and we are looking forward to your visit again in the future.
If you have any questions and requests, please feel free to contact us.
Thank you again and best regards,
Hocho Knife Sales Team
Purchased a 165mm left handed deba…
Purchased a 165mm left handed deba knife from them. Upon receiving the knife it was found to be warped. This warp makes the knife unusable as you can never sharpen or maintain it correctly. All single bevel knives must have a perfectly flat back to sharpen the blade. The warp prevents this. They not only refuse to do anything about it, but state that's how the knife should be. They also use the excuse that because I washed the packing oil off (prevents blade from rusting) the knife is considered used. Knife was never used, hasn't cut anything. How do you inspect a blade covered in oil? Customer service seems to be doing everything possible to keep from fixing the issue. I would not recommend buying from here. At this point the knife is a several hundred dollar paperweight.
13. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Thank you for your time to post review.
We have checked the photo you send us shows and confirmed it is in a normal condition of the knife (please understand that any knives made of certain steel may have some warping after cooled but can be maintained by proper sharpening).
As informed by e-mail, we would accept returns if you are not satisfied with the product.
As stated in the terms and conditions, the used knife cannot be returned, and we are asking all customers to check the condition before use by a message card which is included in the parcel.
We are afraid that the knife is recognized as “used” if it’s washed or sharpened even if it’s not used for cooking.
Appreciate checking the return policy.
https://www.hocho-knife.com/payment-shipping/
Thank you for your kind understanding.
Best regards,
Hocho Knife Support Team
SAKAI TAKAYUKI KASUMITOGI (WHITE STEEL) FUGUHIKI(SASHIMI) 240MM
Knife is razor sharp and so far easy to use. Too early to say how well it keeps its edge but so far excellent. Good service from Hocho Knife.
2. helmikuuta 2023
Oma-aloitteinen arvostelu
Horrible experience
Horrible experience. beware. Hocho knife has a very distorted understanding of customer service. I placed an order for 2 knives and they contacted me 2 days later to tell me one of them was not in stock...no problem there. However, when I tried to get a refund they had the audacity to charge me a 20% cancellation fee ?! even when the mistake was clearly on their end (showing a knife in stock when it wasn't). I have to do a chargeback now. Do not bother with them.
1. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Cusromer,
First of all, thank you very much for taking the time to write the review.
We are sorry for your inconvenience due to the stock status was not properly updated in our site.
Of course, we don’t ask for the cancellation fee for out of stock items.
However, we would charge a cancellation fee in the case of cancellation of items that are in stock.
Please understand that the cancellation fee has set to cover the handling fee of our service center, system maintenance, warehouse, and domestic transportation.
We would appreciate the terms and conditions before you would place an order.
https://www.hocho-knife.com/payment-shipping/
We are always welcome to receive any kind of comments or message to improve our service quality, but your kind understanding of the on-line shop process is highly appreciated.
Best regards,
Hocho Knife Support Team
Terrible customer service!!
Fast shipping. Got 7 knives as a set, but one knife had about 7 deep 4mm scratches on the center of the blade, on one side. They offered me $5 on a $100 knife. Even when I offered to pay shipping to replace it, they said “that’s a normal part of the hand making process (to be all scratched up)”, and still offered $5. I told them to keep the $5! If you receive anything damaged, you are obviously on your own unless you want to fly to Japan and confront them in person. DO NOT BUY ANYTHING FROM THESE PEOPLE!! They don’t stand by their products and there is no quality control.
10. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
First of all, thank you very much for taking the time to write the review.
We have checked the photo you have sent to us, but it was recognized as a normal condition (not in a defect level). However, we understand your unsatisfactory feeling and offered a small amount of refund.
According to our policy, if the item is not used (and package is not broken) we would accept the return or replacement. (Of course, if the item is defective, no cancellation fee occurs and we shall cover the return shipping cost.)
*Please understand that the used item cannot be accepted to return.
Please check the return policy of our store.
https://www.hocho-knife.com/payment-shipping/
We may instruct how to maintain, including how to adjust a small defect, how to sharpen, how to remove the rust the knife as we are hoping the knife will be used for the long term.
Thank you for your kind understanding.
Best regards,
Hocho Knife Sales Team
Sakai Takayuki
Ordered a Sakai Takayuki Non-Stick Coating VG10 Hammered WA KUROKAGE Japanese Chef's Kengata-Gyuto Knife 190mm with Wenge Handle for my partner for Christmas and he absolutely loved it, thank you so much for the excellent shipping, quality and amazing knife Hocho.
7. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Customer,
Thank you for sharing good news!
We are so much pleased to know that you like the knife.
You are always welcome to our store, and we are looking forward to your visit again in the future.
We would like to introduce the promotion in the following URL.
https://www.hocho-knife.com/promotion/
You are our loyal customer now and several privileges are applied for you.
If you have any questions and requests, please feel free to contact us.
Thank you again and best regards,
Hocho Knife Sales Team
It is a gamble
It is a gamble. Read the fine prints on replacement or return - “penalty” involved!- before placing order. Also read the replies to the negative reviews, they will give you a good sense of whom you are dealing with.
You may get a great product (seems most of the time), but if not, well, your loss unless you want to risk spending more- and why would you?!
For expensive mail-order items, like most companies, you expect a simple return slip for free shipment of the unused, unwanted product (whatever the reason), and full refund. Not gonna happen!!
So if you really want to take your chances, go ahead and order. Great collection. The processing and shipment is very efficient and fast, so is repudiation of any objections you might have …
9. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
First of all, thank you very much for taking the time to write the review.
Please be assured that we are selling authentic Japanese Knives with triple quality check at the manufacture, at arrival in the warehouse, and before packaging.
Also, if the item is not used (and package is not broken) we would accept the return or replacement. (Of course, if the item is defective, no cancellation fee occurs and we shall cover the return shipping cost.)
Please check the return policy just in case.
https://www.hocho-knife.com/contact-us/
Please do not hesitate to contact us from the contact page or by e-mail if you have any questions or concerns.
https://www.hocho-knife.com/contact-us/
Thank you for your kind understanding.
Best regards,
Hocho Knife Support Team
Bad customer services
Bad customer services, I purchased 2 knifes and issue return the day after the delivery ,then I when their website issued return, there was no return lable. I email customer service for return lable so I can sent them back with store credit. They said “i am afraid,you need to return within 7days after the delivery “witch I am return on the 2 second day after the delivery. I don’t mind to pay for the shipping and It been 10days still not sent me the address or shipping label for return yet.
8. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Cusromer,
First of all, thank you very much for taking the time to write the review.
We regret to hear that you couldn’t receive sufficient support by our support team. We have informed the return policy but sorry that it was not in time for you.
Please check the return policy of our store.
https://www.hocho-knife.com/payment-shipping/
Best regards,
Hocho Knife
They never contact me
So far my experience has been negative.
I have placed an order and emailed them about some issue in regards it. No one answers my emails. There’s not a phone number that we can call.
—————————
I have received my order and it was carefully packed and the quality is top notch.
Shopping was all good, just don’t expect much contact from them.
28. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
First of all, thank you very much for taking the time to write the review.
We regret to hear that you couldn’t receive sufficient support by our support team.
We would not ignore any customers voice but sometimes might be overlooked.
We are always welcome to reply to any kind of assistance for your purchase by e-mail or contact form.
https://www.hocho-knife.com/contact-us/
Please do not hesitate to contact us if you have any kind of questions or concerns.
Best regards,
Hocho Knife Support Team
Send damage items refuse to refund or exchange
DO NOT BUY FROM THEM, they sent damaged items and despite contacting them at the exact time of reception from DHL they did not want to exchange or provide a refund. 1000 USD lost because they did not pack properly... their offer ? 100 USD (10%) do no trust this website.
3. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Cusromer,
First of all, thank you very much for taking the time to write the review.
It is very regretted to hear that your parcel has been damaged during delivery.
We are offering several shipping methods so that our customers may choose depends on the situation (delivery speed, budget for shipping, and the insurance during delivery).
https://www.hocho-knife.com/payment-shipping/
As you can see, the insurance coverage for Economy shipping (free shipping is equivalent for Economy) and Standard Shipping is limited to USD60.00.
This limitation is set as the agreement between the shipping service, so if you would like the full insurance coverage, we would recommend to choose FedEx or Expedited Shipping.
Even though you have chosen “free shipping”, we have refunded USD100.00 which is we have negotiated with FedEx who acknowledge the damage is occurred during the delivery as they agreed the wrapping and packaging of the parcel has thoroughly done.
Sorry for your inconvenience but appreciate your understanding.
Best regards,
Hocho Knife Support Team
Great experience, don’t be discouraged from purchasing with them
Hey so I felt like I should write a solid review for this company based off some of the concerning reviews from others. While I can’t attest to what they experienced I can say my experience was great and that those other reviews shouldn’t deter you. So I’d been looking for a great starter carbon steel knife and the subreddit r/chefknives really helped me out. They recommended the Fujiwara Kanefusa gyuto. This is a SK-4 steel knife and so far seems amazing. But the other sights I was directed to cost so much more than Hocho knife’s. So I checked for reviews and got worried but said screw it. So I was very pleasantly surprised when I got the knife in like 2-3 days paying for the highest FedEx shipping which wasn’t much more than the regular shipping.
Also I’m not sure if they do this all the time but I noticed at the top of the sight there is a “sale” code which they just seemed to change and extend the date once the time frame elapsed. But still got me couple bucks off the already lower price than competitors. They also shipped a coupon code for 10 bucks off my next order with the knife. Not sure if they do this all the time or not but hey nice. I would share the code because it seems quite generic but I don’t want it to actually be a one time redeemable code and screw myself. Because I definitely will be ordering from them again!
7. lokakuuta 2022
Oma-aloitteinen arvostelu
Mostly writing this review as I saw…
Mostly writing this review as I saw people mentioning they received fake knives and I was worried the whole time waiting for my shipment.
Totally not the case, I haven’t received a fake, but a quality Japanese knife.
28. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Customer,
First of all, thank you very much for taking your precious time to write the review.
We are very glad to hear that you like the purchased item and really appreciate you mentioned the good quality of Japanese knife.
You are always welcome to our store again.
If you have any questions and requests, please feel free to contact us.
Best regards,
Hocho Knife Sales Team
Worst buying experience, 0 customer service
Worst buying experience I’ve ever had.
I actually got a Santuko knife from my wife for a birthday gift. Really nice knife; I just never reach for a 7” Santuko and would prefer the 8.3” Gyuto. So after inspecting the package (there was nothing regarding its return policy), I reach out to exchange the knife for a Gyuto 1.5 weeks after I received the gift (apparently 6 days after it was received), and they curtly apologize for not being able to accept an exchange. Once again, this was 2.5 weeks after receiving the knife, never using it and merely wanting to exchange it for a knife of a similar value. I even offered to pay all of the shipping and they refused to do anything and instead offered me a $10 coupon if I spent more than $200 on my next purchase. Like what is the difference to them? If you are buying a $200 knife, you probably are discerning about the knives you own. Dealing with them has been nothing but awful.
Also note this is the first time I’ve ever posted a negative review. EVER!
Reply to Hocho-Knife, 8/29
If you would consider reviewing your policy, please contact me. It is order #89355. Once again, it is just an exchange.
9/7 Hocho-Knife
I still have not heard from customer service or anyone at Hocho-Knife. Please contact me via the order number above.
10. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Cusromer,
First of all, we regret to hear that you couldn’t receive sufficient support by our customer support.
Also, we are sorry that you are not satisfied with our product.
We would appreciate that you may check our terms and conditions in the below page.
https://www.hocho-knife.com/payment-shipping/
=== Return Policy ===
- Should a problem arise please contact us within 7 days after receiving the item. Please provide proof of the difference or defective by clear photos.
We believe "7 days after delivery" is a standard period for return or replacement, but respecting your comments, we would consider revising our terms and conditions.
Best regards,
Hocho Knife Sales Team
Do not buy from this store!!
Do not buy from this store!!! They sell defective knives. I received a knife with a rust spot and ragged edges. Due to their advertisement and 100% guarantee, I sent them an email, which they replied saying that the rust spot was due to the manufacturing process and that for the price I paid, the quality may not be the best, which it’s not said anywhere. This is FALSE ADVERTISEMENT! Their solution was to give me $10 as store credit, instead of resolving my problem. Why would I want to buy another defective knife? They should have a quality control department and better customer service because if they continue doing business like this, they’ll keep losing valued customers. The customer should never be responsible for a defective product.
5. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hocho-Knife
Dear Cusromer,
First of all, thank you very much for taking the time to write the review.
We are very sorry for your uncomfortable feeling about our service.
We shall accept the return or replacement if the purchased item has the problem or can not be satisfied. (Of course, if the item is defective, no cancellation fee occurres and we shall cover the return shipping cost.)
*Please understand that the return or replacement can not be accepted if it's used or or more than 7days after of the delivery as stated in the shipping policy.
Please check the return policy of our store.
https://www.hocho-knife.com/payment-shipping/
We would make effort to provide the best price, otherwise offer the best service quality to fulfill the price difference between other shops.
We are always welcome to receive any kind of comments or message to improve our service quality, but your kind understanding of the on-line shop process is highly appreciated.
Best regards,
Hocho Knife Support Team
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