HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintia11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Näytä lisää
Yritys on vastannut
HMV are and always be Absolutely Amazing. I have purchased from HMV for Decades, and will purchase from them for Decades more. Brilliant service, Second to none. Thank you so very very much H... Näytä lisää
Yritys on vastannut
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä hmv (UK) - Gateshead
Yrityksen kirjoittama
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Yrityksen kirjoittama
- home of entertainment since 1921
Yhteystiedot
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Yhdistynyt kuningaskunta
4,8
Erinomainen
275 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä hmv (UK) - Gateshead
Hi tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service friendly helpful staff
14. tammikuuta 2026
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer care
Friendly staff, well organised, fantastic communication, will recommend to family and friends.
14. tammikuuta 2026
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Disappointed with the Gateshead Store.
I like house but there seemed to be more heavy metal in the Gateshead store. With the two assistants following me around which I found intrusive. I turned to them and told them I get more of the music I like of ITunes which I pay monthly for. I was dissatisfied with my visit and will not go to HMV stores anymore.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä hmv (UK) - Gateshead
Hello Christopher
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great service
The shop assistant was extremely helpful and efficient and the service was excellent.
The communication about our order and expected delivery via email was great and the delivery was earlier than stated.
7. tammikuuta 2026
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Emma,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful at ordering
Very helpful at ordering. Prompt delivery. As usual no problems and as always, good service from the staff.
28. joulukuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Late
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No refund
Ordered two items in store 3 weeks ago which were meant to be next day delivery. Neither item was delivered. I then got an email to say they were delayed and then that they no longer in stock. I went in store and they could not refund me. Still waiting for a refund now.
21. joulukuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hello Rachael,
Thanks for taking the time to leave a review. We were sorry to hear of any disappointment as a result of one of your items being out of stock at the point of ordering. As discussed please be assured that your original payment method has been refunded, please allow 1-5 working days from the point of input for the funds to reach you.
Great service
Really good service and I was kept up to date with my online order until it had arrived in store ready for me to pick up.
Just perfect!
22. joulukuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Paula
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff in the Gateshead Metro Center…
The staff in the Gateshead Metro Center are fantastic. A girl called Jess is a credit to your company couldnt have been more helpful and kind . Well done Jess 😀
12. joulukuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Patricia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vastaus yritykseltä hmv (UK) - Gateshead
Hello Lisa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful staff
13. joulukuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hello Denis
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Easy to pre order goods and free pick…
Easy to pre order goods and free pick up from local shop. I only gave 4 stars as my cd was later than expected
Staff in shop were very helpful.
11. joulukuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Sheila
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff as always were very helpful.
5. joulukuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Ann
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Looking for a particular dvd couldn't…
Looking for a particular dvd couldn't find it staff searched shop and system until they found it. Very friendly and helpful really good service from all. Never ever had any problems in this store
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
1. joulukuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Christine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Martyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I’ve always loved HMV both instore and…
I’ve always loved HMV both instore and online.
Pleased they are still going.
7. marraskuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good friendly staff
Verygood.young man was very helpful .found me what i was looking for on line and ordered for me.then took me to show me range of stock i mentioned i was looking for.said shop sold them and showed me.actually came from counter took me to thema very good thumbs up for thatx
15. marraskuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Norman,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast and efficient service
26. marraskuuta 2025
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Finlay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vastaus yritykseltä hmv (UK) - Gateshead
Hi Davey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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