Helpful staff in control of all they do without being pushy. Never not knowing what you are referring to in order to locate if a DVD is available for you to order.
Yritys on vastannut
Sijainti
Vaihda sijaintia84a Princes St, EH2 2ER Edinburgh, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
There is very friendly man who helped me to order a DVD before we left Edinburgh. He managed to make this happen for me. And I truly appreciate his efforts and kindness.
Yritys on vastannut
I didn't have to wait to be served. The staff had to do an internet search to respond to my query which was done quickly and efficiently. The order made, it was dealt with promptly and I was informed... Näytä lisää
Yritys on vastannut
I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä hmv (UK) - Edinburgh Princes Street
Yrityksen kirjoittama
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Yrityksen kirjoittama
- home of entertainment since 1921
Yhteystiedot
84a Princes St, EH2 2ER, Edinburgh, Yhdistynyt kuningaskunta
4,7
Erinomainen
307 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Successful Hunt for Babylon Berlin
I was looking for a German film Babylon Berlin (a set of dvds) and Andrew, the member of staff who dealt with my enquiry, was so helpful and pleasant whilst taking my order. The whole transaction was extremely efficient. I had an email confirmation they had arrived at HMV's outlet within a very few days. Success. Thanks to Andrew.
5. huhtikuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hello MARGARET
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Edinburgh Princes Street store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Dvd I wanted was not in stock,but the…
Dvd I wanted was not in stock,but the staff member(Mark) ordered it for me,to collect in-store,arriving within 7-10 days.
It was there in 3!
Well done HMV,you saved somebody's birthday,as it was bought as a present.👍
14. maaliskuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hello M
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hello Mr
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The gentleman that served me was…
The gentleman that served me was brilliant. He knew exactly what I was talking about and even had some insight to the subject. We had a great conversation about Funko pops and The Predator.
1. maaliskuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hello Trotski
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Edinburgh Princes St store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Positive in-store vibes
Friendly staff in store who were happy to help me out with an out-of-stock enquiry and get it ordered to the store for the best price. Thanks Charlie 👍
Equally good experience on the pick-up too.
27. helmikuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hello HannahG
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent and very helpful staff.
3. maaliskuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi DOROTHY
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Edinburgh Princes St store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great service
26. helmikuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi Phil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hello Kim
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hello Peter
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Regarding a purchase I made over a month ago.
I would give less than a one star if possible.
Purchased an item over a month ago, to just be met with a refund this morning due to the item no longer being unavailable and absolutely no other communication was sent throughout this month long wait for the item.
Very unhelpful customer service team.
If the item was unavailable for purchase and there was none left it should not of been available to purchase nor should it have taken them over a month to just process a refund and give me no other communication otherwise.
30. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi Clare
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
I received the best attention the staff…
I received the best attention the staff were knowledgeable and I will definitely go back, although they didn't have the Kylie Minogue record I was looking for, I found it online.
21. tammikuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great selection of vinyls friendly…
Great selection of vinyls friendly knowledgeable staff great service
24. tammikuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff
Great experience. Friendly staff on delivery and a cute note sent from who picked up the item for me. Brilliant ❤️
21. tammikuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hello Nuno
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy (like Sunday morning)!
Easy pick up and item arrived in good time. CD was competitively priced too!
Staff were extremely helpful.
20. tammikuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful staff and a nice…a nice day out
Really helpful staff and a nice environment to browse the merchandise thank you
8. tammikuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi A
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Edinburgh Princes St store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Superb fantastic crew
I find what I came for and girl on the till was super kind... Love HMV
10. tammikuuta 2025
Vastaus yritykseltä hmv (UK) - Edinburgh Princes Street
Hi Konrad
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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