I have used HMV for quite awhile now. I like the delivery service, for Home delivery and delivery to the store. Long may you keep going, in these unsure times.
Yritys on vastannut
Sijainti
Vaihda sijaintia22 Eastgate Centre, SS14 1AF Basildon, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.
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The young lady in the Basildon store was very helpful when I asked about the DVD I wanted to buy. She advised it would take 5 working days to be delivered. It arrived a week later, even with the Easte... Näytä lisää
Yritys on vastannut
Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä hmv (UK) - Basildon
Yrityksen kirjoittama
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Yrityksen kirjoittama
- home of entertainment since 1921
Yhteystiedot
22 Eastgate Centre, SS14 1AF, Basildon, Yhdistynyt kuningaskunta
4,8
Erinomainen
225 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful staff …
Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a Lenco turntable ( half price) and speakers to match( (£20 off ) delivered very fast great looking set up easy and sound great! Now need to expand my vinyl collection
26. marraskuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hi irene
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
2 unprofessional employees, 1 lovely employees
Sounded like 2 employees were having a heated disagreement while sorted out the shelves.
The lady behind the till was lovely, couldn't have been better. location eastgate shopping center
30. marraskuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hi Sean
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Vastaus yritykseltä hmv (UK) - Basildon
Hi Jenny
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
Didn’t have the DVDs I wanted so they ordered them for me and took a few days to come all the others I needed the staff helped me get them they new just where to find them which was great because I didn’t have a clue.
30. marraskuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hello,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Vastaus yritykseltä hmv (UK) - Basildon
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vastaus yritykseltä hmv (UK) - Basildon
Hi Tim,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Vastaus yritykseltä hmv (UK) - Basildon
Hi Jeff
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Gret item im gona buy another 2
10. marraskuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hi Christian,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Vastaus yritykseltä hmv (UK) - Basildon
Hi Victoria,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful
2 members of staff were very helpful, the first in locating CD's I wanted to look at, deal with my purchase and look at their stocks for a particular CD I was interested in. As they did not stock it, the second member of staff checked if it could be ordered - it could and took my details & payment. I was pleasantly surprised to receive confirmation my order was ready for collection just a matter of days after ordering.
Upon collection, I saw the person who took my order originally - they were as helpful and pleasant as they were previously.
29. lokakuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hi Kim
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The items I enquired about were not in…
The items I enquired about were not in stock but the lady said she could order them for me. She said I would get an email when they arrived in store and upon receiving said email I collected the items I had purchased. The service I received was excellent and the lady very helpful.
24. lokakuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hi Liz
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Vastaus yritykseltä hmv (UK) - Basildon
Hi carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and I was…
The staff were very helpful and I was kept informed as to the progress of my order.
20. lokakuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hi Ian,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Vastaus yritykseltä hmv (UK) - Basildon
Hi Hollie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to navigate the website and order
Easy to navigate the website and order. Communication with the order and details for collecting good. The lady in the Basildon store was very cheerful and helpful.
1. lokakuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hi M.Stevens
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Service
Great Service. Friendly staff and fast delivery. Good price. Very happy customer
2. lokakuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hi Karin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It took a week for 2 films to be…
It took a week for 2 films to be delivered to the store.
HMV replied to the comment today confirming it didn't take 2 weeks for the films to arrive. HMV please re-read the above review.
28. syyskuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hi Dan,
Order 10345852 was placed on 19/09/24 and dispatched at the first opportunity on 21/09/24. Delivery to store is 2-5 days and this was marked as ready on 25/09.
We can confirm this did not take 2 weeks to arrive and was at the store within 5 working days.
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22. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä hmv (UK) - Basildon
Hi Mustafa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vastaus yritykseltä hmv (UK) - Basildon
That's why we are top dog!
I like this company
I like this company , it’s had some close calls in recent years , but one big name store is still with us . Good luck in the future battles .
13. syyskuuta 2024
Vastaus yritykseltä hmv (UK) - Basildon
Hi Clifford
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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