Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in st... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaUnit 25 Eastgate Centre, SS14 1AE Basildon, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to cou... Näytä lisää
Yritys on vastannut
REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... Näytä lisää
Yritys on vastannut
The customer service in store was great. Very helpful and polite. The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä hmv (UK) - Basildon
Yrityksen kirjoittama
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Yrityksen kirjoittama
- home of entertainment since 1921
Yhteystiedot
Unit 25 Eastgate Centre, SS14 1AE, Basildon, Yhdistynyt kuningaskunta
4,8
Erinomainen
241 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Click and collect order of Agent Carter
Good customer service, easy to collect my order.
28. elokuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hello Adele
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivery was on time and I was very…
Delivery was on time and I was very happy with what I brought
25. elokuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi Brendan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Kept me informed on when the cd on…
Kept me informed on when the cd on order would be available in the store. Collection was also easy.
20. elokuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vastaus yritykseltä hmv (UK) - Basildon
Hi Charles
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Basildon store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Vastaus yritykseltä hmv (UK) - Basildon
Hello doris
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Order process and item collection went smoothly
Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in store were helpful and friendly. The item ordered was a birthday present for my wife who was delighted with the gift, which was an HMV exclusive.
10. elokuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi Tony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
MICHAEL JACKSON LIVE AT WEMBLEY, 16 July 1988
I went to the Wembley Stadium and saw this show 2 times. I was excited to see after looking at HMV online as always bought from
them 1 was able to purchase a Blu- Ray. I am able to keep it and it was sealed. It arrived very quickly after I ordered it so I was very happy. Excellent service.
30. heinäkuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service I ordered 3 dvds the…
Excellent service I ordered 3 dvds the staff at Basildon hmv were very helpful and I was informed they arrived and could pick up 2 days later thank you for your help
29. heinäkuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
the shop assistant Julia (not too sure…
the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to count them and placed the order online. efficiently . Thanks you.
22. kesäkuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hello Yasmin
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Basildon store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Great customer service
Great customer service, fantastic shop and wonderful deals.
16. heinäkuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi Ross,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and had everything we was…
Great service and had everything we was looking for
3. heinäkuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
REALLY fast delivery and they keep you…
REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the packaging isn't the greatest sometimes but its still fairly safe
3. heinäkuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi Xana
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and your feedback and hope to see you again in the near future.
Cheers!
Staff are always so every helpful and…
Staff are always so every helpful and welcoming. Helped me with an on line order as this wasn't in stock to buy.
15. kesäkuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi Lucy
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Basildon store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Vastaus yritykseltä hmv (UK) - Basildon
Hi Lilley
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Vastaus yritykseltä hmv (UK) - Basildon
Hi Tony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vastaus yritykseltä hmv (UK) - Basildon
Hi Tyran
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great delivery service 👍
29. toukokuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi Darren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Records are great here good selection
Good service and plenty in store, would recommend Basildon
7. toukokuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi Helen,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They were friendly and very helpful
5. toukokuuta 2026
Vastaus yritykseltä hmv (UK) - Basildon
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought suede's new album in basildon…
I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä hmv (UK) - Basildon
Hello Paul
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience, including your receipt as possible and they’ll take a look asap.
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