HitPay Arvostelua 425

Really good support team and fast respond time.

Makes receiving payment so easy and effortless, especially that now we can accept cashless payment on my iPhone.

Verification and payouts to your bank account takes long compared to other payment gateway providers. Dealing with compliance team is a pain, emails/texts often go unanswered, requiring multiple follow ups. Not sure if it's just this particular lady staff or if all other staff are like this as well.

It has been 1 week and I'm still waiting for compliance team to verify our ACRA. We had used other payment gateway providers and it has never taken this long.

Edit: Agfa from compliance has since stepped in to help with resolving the issues. The management also took the feedback seriously.

I like hitpay, however at pos when you adding products your have to do 1 by 1 and save because if you don’t you loose all the quantities you previously uploaded on the same products category and there’s no way to undo then you have to repeat and repeat over again to upload. And it’s frustrating.

Have been using Hit Pay since last 4 years for my business and work life couldnt be more simpler. Fast payment processing, easy payouts, less processing fee. user friendly POS system. Customer service is also easily reachable and works fast in resolving any issues. Thanks for continous support and I wish you guys great sucess in future.

Handy payment system. Makes it easy to look after my inventory and mass in person payments pretty seamless! Love the constant updates they’re making to expand their payment capabilities across SEA. The team is also helpful and always at hand to offer support!

Thank you hitpay youre my hero youre the best

Very convinient and easy
Very user friendly payment gateway

As an SMEs, HitPay really help me ease the payment gateway for my customer. With an option for Buy Now Pay Later, buying power increase and help the growth of the business

At first, I was satisfied with the service. However, my account was unexpectedly closed without any clear reason or prior notice. I contacted support but did not receive a helpful explanation.

Easy use , easy rules

I love using HitPay — it’s incredibly easy to use and very straightforward, even for beginners. The setup was quick, and everything works smoothly. Their customer service is also excellent; the team is responsive, helpful, and solves issues efficiently. Overall, it’s a very effective solution for managing payments, and I’d definitely recommend it.

The app is quite intuitive in the sense what i need for both in-person and online orders can be done under one roof. My sales has also picked up ever since customers can choose their preferred payment. CS is also top tier as they would address my concern and guide me step by step. Will recommend to other small biz too!

Easy and smooth onboarding process. However, the eKYC verification is not mobile-friendly—the display should be properly optimized to fit the screen.

Using hitpay has improved our operational efficiency. As an SME, cost and reliability are critical, and they delivered on both. Their customer support team is responsive, and the onboarding process was smooth. We’ve seen measurable improvements in productivity within just a few months.

I've been with HitPay since 2023. Lately we transitioned to Sdn Bhd and of course that created chaos because a lot administrative and banking shifts. Thank you the compliance team, particularly Tracy, Mel and Via for helping me get things in line. Considering the difficulties we had with certain administrative snags, they finally helped me transition to my new company without disrupting the existing flow of business.

Easy to use and install; it is an all-in-one platform that makes it easy to track our sales and inventory. It is especially useful during pop up events to facilitate fast and easy payments for our customers.

Easy to integrate. I'm a non coder so it's good for me. Payments are simple, reliable, and everything is easy to manage in one place. It saves us time and lets us focus more on the business.