Hirix Arvostelua 

I ordered a garden table and chairs from Hirix. The delivery was within the timescale quoted. DX delivered the parcel and I was very happy with the service from Hirix and DX.
There was a problem with the chairs. I sent pictures to Hirix and they immediately organised for them to be collected and a refund issued.
I was very happy with the service and Hirix kept me informed of progress throughout the process.

I used a Wowcher voucher and ordered a small rattan outdoor furniture set. It arrived promptly. Unfortunately when I went to build it and opened the box, I discovered there was a bag of broken glass! The glass table top was completely shattered!

I emailed the company Hirix customer services re: the broken glass and asked if I needed to return the whole thing or if they could send me replacement glass. They responded promptly clarifying the glass required and confirmed they could do this. Hirix kept me updated via email as there was a delay in relation to the delivery company.

The replacement glass arrived and I
got the furniture put together in about 45 minutes.

The glass itself did not sit securely on the table itself. Thankfully I had strong double-sided sticking tape I was able to secure it with.

Because of this and the wait in being able to use the furniture I have dropped a star.

I wouldn't recommend this set for anyone with small children, due to the glass not being secure and no support underneath it. Mine are older and have been warned not to touch the table!

Hirix were prompt to respond and resolved the matter as quickly as they could. This would encourage me to use their services again.

Very poor correspondence regarding a faulty (not fit for purpose) product.
Reluctant to help, advise or take any responsibility.
Would never buy from this company again

Absolutely awful service. Ordered garden furniture from Hirix through Amazon. Once assembled the garden furniture was very poor quality and for the money £900 was not what we were expecting. Communication is poor and very slow. Arranging to collect the furniture has been a nightmare, being advised it was being collected, taking a day off only to be told at 1345 on the day of collection that no one would be coming. I imagine it will take another week to get anything sorted. They don’t answer the phone or email. Absolutely awful company.

Update - Furniture was finally collected on 17.7.26 took nearly two months of endless messages - still no refund.

I bought 2 gravity padded chairs of DBZ Brand Partner - Hirix costing me over £100 pounds and when I received them 1 was broken with a bolt missing and the other one was dirty they have sent me faulty items
PLEASE DO NOT BUY OF THEM
I am taking this forward to courts

I ordered a table and chairs via Debenhams but sold by Hirix. It was awful. Extremely difficult to put together, colours were all mismatched, the chairs were wobbly and a lot of it has scratches on it.
The communication is extremely poor and after 2 weeks, I still haven't been able to return the furniture and have a refund. I will never order through this company again.

Item was a week late we only had 3 of 4 boxes delivered 2 months later still waiting for the other box which contains the fire pit top part of frame and the main glass so unable to use sent photos twice showing parts missing still nothing

Avoid this company.
I bought 2 sun loungers from Hirix International through Wowcher but only received 1.
I've tried numerous attempts to sort this out but get no response from Hirix by phone or email. Their answerphone is now full so they're not listening to messages that people leave. Wowcher just pass me back to Hirix. So there's no solution.

Do not use this company.
Patio set ordered through Debenhams.
So they create a tracking Ref with the couriers and now, 2 weeks later.
They don’t send any confirmation emails.
They don’t despatch the goods (confirmed with Courier)
They don’t answer the phone.
They don’t reply to emails.
They don’t respond to Debenhams.
And we can’t currently get our money back because the tracking ref has been created.
I would suggest this is the worst company I have used and the only site I have ever left a 1 star review for.
If in the unlikely event that Hirix see this I want a refund ASAP.

Ordered a 5-seater garden set through The Range and although we did have an issue with putting it together due to a manufacturing fault, the customer service I received was exceptional. I reported any issues by email and was dealt with by Haseen promptly, he couldn’t have done any more for us. One thing that would be an extra layer of help is to have someone man the phones, but email help was exceptional - even late on Friday night. Thank you

Dreadful company, items arrive damaged and missing parts, no body answers the phone and have stopped replying to my emails! Avoid at all costs

Very poor communication when items are faulty had to ask bank to get involved

If I could give this company zero it would still be too much. There is zero customer service. Ordered sun loungers via B&Q. Delivery date was missed, so I messaged and received no response. Messaged a further two times and still no response. Kept receiving emails from two couriers stating they were awaiting the items. The sun loungers finally arrived a week late.

Terrible communication not answered emails or picked the phone up I’ve been calling for 4 days multiple times, now left a voicemail and Wowcher contacted the merchant still no response. No item information either! £15 for delivery and nothing since the money left my bank!

Absolutely terrible experience with this companu

I purchased an outdoor table set with a fire pit, and although the item showed as delivered, I was then told it had actually been returned. Trying to contact the company by phone was impossible as nobody ever answers.

After emailing multiple times, I got one reply saying a replacement would be sent out. Weeks later, still nothing arrived and no tracking. Since then, they have simply ignored my emails and stopped responding completely.

I had no choice but to open a dispute with my bank to try and get my money back.

Genuinely one of the worst companies I’ve ever dealt with. Avoid at all costs.

I ordered two air cooling units for next day delivery, paid £26 extra for the privilege. Now days later, no update from the courier as it still shows that they have not received the items, no response to numerous emails sent. Having looked through their reviews the general consensus is that items either arrive damaged or not atall.
All I want is a courteous response to my numerous emails explaining where my items are and when they will arrive. Will pursue my refund via Barclaycard.

Hinrx International Ltd had supplied me with 4 air cooler when the delivery came i only received 3 out 4 I tried several days to contact them ive messaged them on on wowcher website and emailed them and rang them as well but had no reply back we unpacked one the air cooler and followed the instructions to the t a very easy set up to be put in my daughter's room about 30 to 45 minutes mywife went check on my daughter she noticed that smoke was coming from the air cooler due to this my daughter had a asthma attack im quite up set with wowcher and hinrix International Ltd based in Leicester these Chinese air cooler could have been a danger to all my family as we slept in the night a fire 🔥 hazard wait to happen now both parties wowcher and hinrix International Ltd has gone quiet neither parties are responding to any of my complaints to consumers be very careful when buy any electrical faulty products for hinrix International Ltd as they will ignore all yor calls after they've taken your money 💰

Terrible service
No email confirmation when order placed, no email or call for when delivery would happen.
Table delivered today (without me knowing) and parts missing.
Number on website no one ever answers, email through website doesn’t work and sending an email to them through outlook no one ever reply’s.
Now I have a table I can’t use!

Terrible customer service. Item ordered and paid for instantly. Nothing received. Check tracking and item has been sent back to Hirix and signed by them but when I contact them they say I need to take it up with the courier, even though the courier confirms that Hirix have the item. Try to call no answer all day. Complete rip off

Scam! Would give 0 stars if I could!

Ordered garden set on 12th May (in plenty of time, for a party I was having) from Wowcher (says it takes 2 days to deliver).

Still not received by 28th May. Wowcher have passed my problem over to Hirix - can't get through to Hirix on phone and not responding to emails.

This is not the way to deal with customers! Someone should be responsible for my order which I have paid for!