Hirix Arvostelua 

Firstly, my order arrived 3 days later than the advertised delivery date with Debenhams. Then, when my order finally did it arrive it was completely wrong. I ordered 6 cream dining tub chairs with gold legs. I received 6 grey ones with silver legs. I have since contacted Debenhams directly and Hirix and am getting no reply from either. Meanwhile, 3 gigantic boxes are taking up my lounge because I am unable to arrange a return with them.

Edited to add: despite their below response, I am yet to hear anything from them. I have not had the items collected and have not received a refund. I have now had to place a charge back with my bank. Its quite interesting how quickly they can reply to a bad review but not their emails (I'm still awaiting a reply to my email sent on 19th January)

Further update 22.02:
Hirix FINALLY collected the incorrect items on 5th February and I am STILL awaiting a refund.

DO NOT BUT FROM THIS COMPANY!!!

Been waiting nearly 2wks for a refund and when I phone it's the answering machine or it's someone who hasn't a clue of what they are doing. I feel as though I'm getting the run around and I'm not happy and if I don't get my refund ASAP I'm going to my ombusman and letting him deal with it

Having bought an Air Frier for a Christmas present, I was disappointed not to find any instructions for use once opened, I got in touch with Hirix and raised my concerns about the missing paperwork.
I was contacted by James from customer services,who in turn replied with a PDF file which would not open, when I informed James via a return email,he resent another PDF file which I was able to download and print off, I am now equipped with an instruction manual for my air fryer.
Thanks to customer services for all your help.

I ordered in Debehams items for Christmas gift. 4 neck massagers from Hirix but only 3 arrived. 4th item did not arrive! Emailed Hirix many times and phoned their customer service left voicemails but no response at all. Its been more than a month now and nothing! I will never order or buy items from this company ever again.

My Air Fryer arrived on time but unfortunately there was an issue with the product. I contacted Hirix who arranged for the Air Fryer to be picked up and provided a replacement in record time. Their customer service is excellent. It was a pleasure dealing with this company. I now have an excellent product that I am very happy with.

Not even worth the one star. Completely unprofessional customer service and no help to resolve a missing/stolen parcel. Evri have accepted fault that it was undelivered to myself and are conducting an investigation but this company wont take any resposibility for using such an awful delivery company and issue a replacement or refund leaving me out of pocket.

AVOID BUYING FROM THEM!!!

Parcel now 5 days late and no contact from the company or method of contact.

Have tried calling all available numbers and leaving voicemails but nothing happens.

I am concerned this is a scam but trusted the company as they work with Wowcher. Would recommend avoiding.

Edit: after being ignored by Hirix for around a week they finally got in touch and offered a small amount of refund as a goodwill gesture.

Can confirm the item finally arrived around a week later than expected so not a scam but definitely not delivered as advertised. They did try to blame DHL but they sent the item to DHL 5 days late.

They were the cheapest route available but the service definitely suffers due to this. Avoid if you need anything quickly. Use of you want it cheap

Initial delivery was late not due to hirix but the handler..spoke to josef ....was incredibly amiable and helpful and resolved my issue and product was received within 72 hrs
Very happy with the air fryer bought through wowcher at a very good price

I purchased several items through Debenhams. Some items arrived damaged. I reported this to Debenhams who contacted Hirix. Hirix then called to discuss the damaged items. I was informed
that i will receive a full refund for the damaged items. Josef from Hirix made the arrangements for the refund. I will have to wait up to 20 days for this to reach me. Thank you Josef for your help.

My order wasnt delivered at first but spoke to Josie in customer service and received great service. My order was delivered a couple of days later so very happy

I have bought a espresso machine from them all good the product is good but inside of the box they are missing parts and I have get in touch with them and they said they will gone replace it, this it was on 1st of December as today date I’m still waiting for the item , I have emailed them again and no response whatsoever, very frustrating.

Great service and great comunications. Very helpfull.

After ordering my son a quad bike from Tesco market place , a week later it was delivered by hirix, unfortunately the product come damaged in transit. I sent an email asking to return the item , Hirix come back to me within 24hrs and arranged for the item to be collected. Item was collected & refunded within up to 5 days. Very quick and easy. I was skeptical after reading the company’s reviews. Would defiantly purchase from this company again.

Thank you

I ordered a Alivio Heavy Duty Office Massage Chair, 360 Degree Swivel Recliner Chair with Footrest 7-Point Massage (Black) From Hirix International through the B&Q Marketplace. The site indicated that delivery should be by 2nd December 2025. After several messages and a phone call. They requested the delivery company DPD return the missing parcel and sent out a new one. On 9th Dec I received not 1 but 2 boxes each with the cheapest inferior quality normal office chair, made in China in boxes that obviously had been mistreated. I am so frustrated. How can a company send out two wrong chairs? Tried phoning them today and nobody picked up. I am now awaiting free return and a full refund - early days yet - watch this space I will be back on here if this is not expedited as a matter of urgency.

Hirix are a lovely company to deal with and customer care is 2nd to none - highly recommend this company.

Good old fashioned customer care - always happy to help !

I contacted the company as I had a confusing message about the delivery time. I spoke to Josef who was extremely helpful and following the delivery made a courtesy call to check all was well. As the package contained a present I did not open it but was assured by Josef that he would deal with any problem if it should be needed.

The item received was damaged purchased via Debenhams marketplace. I contacted Debenhams who in turn contacted Hirix. It took me 2 months to return the item, no help or willingness to cooperate from them, and then I'm waiting for a refund for the next 2 months , which I doubt I'll ever get. Thieves, losers. Customer service is non-existent. Avoid!

The dehumidifier was ordered through Groupon and supplied by Hirix.
It arrived very quickly and was well packaged. However in spite of this the base of the device was badly damaged rendering it unable to stand correctly.
I contacted Goods Market Place support as advised by the sellers website.
I was speedily contacted by their agent, Adil, who was extremely helpful. He guided me some options and I chose to have a new replacement device, because apart from the damage the dehumidifier looked very nice.
I’m 85 years old and obviously didn’t make my intentions clear. However Adil got back to me and arranged a new dehumidifier to be sent to me. This arrived on schedule in perfect condition and is presently working smoothly.
I buy a lot of goods on line and am generally satisfied, but I must admit the service in this case was exceptional!

Do not touch this company as they do not respond to emails, or calls! I bought items from Debenhams and they are also as unhelpful. Very poor customer service!

When made aware of delivery problems with EVRI, after five attempts Hirix came up trumps and made sure I received purchase, thank you HIRIX for your kind attention.M C