My partner ordered a few items and the box is giant and they don't offer collection. Such a pain. Now I need to go out of my way to move a giant box to a miserable convenience store.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Näytä lisää
Yritys on vastannut
Always amazing! I’ve used Hirestreet now for many occasions; black tie, weddings and birthdays. Every time the outfits are wonderful. Never had any issues! Any issues like sizing or length they fix im... Näytä lisää
Yritys on vastannut
The standard process of renting clothes and buying the pieces you love is so incredibly easy! But what is even more amazing is the speed and quality of the customer support. I have queried about siz... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.
Yhteystiedot
10 Brandling Park, NE2 4QA, Newcastle upon Tyne, Yhdistynyt kuningaskunta
- help@hirestreetuk.com
- www.hirestreetuk.com
4,3
Erinomainen
803 arvostelua
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I hired a lovely Tiffany jumpsuit but ud need 2b 6 foot tall 2 wear it.
I hired a lovely Tiffany jumpsuit, only to find out when it came the trouser legs were about 2 foot long.Even with the tallest of people and 6inch heels,it was still overall a foot and a half too long.I think you would need to b at least 6 foot tall.Thankfully I hired it for a month,so I cud make sure it fit and if it didn't it gave me chance to buy something else.which I've had to do.
30. heinäkuuta 2023
Vastaus yritykseltä HIRESTREET
Hi Christine,
Thanks for leaving us feedback on this outfit.
The Dress The Population brand fairly new with us at Hirestreet and we would love to use your experience of the fit to inform our renters - reviews and descriptions really help our community appreciate the fit and feel of each rental.
Did you know we offer exchanges or rental credit when you return an outfit unworn?
All you need to do is let us know via a short form and return your order with the ribbon attached and we can share credit you can use on the website for up to 6 months.
This way you can try again with a future event and prevent the need to buy new outfits for every occasion!
Sorry to hear this didn't fit this time, but our team have reached out today to share options.
Love,
Hirestreet xx
Vastaus yritykseltä HIRESTREET
Hi Alexandra,
Great to read your review and we are delighted to hear this outfit was perfect!
Lots of love,
Hirestreet xx
I have used this company before and…
I have used this company before and it’s been fine but my last experience has shown a little uncertainty to the way it works. Due to issues with Royal Mail my outfit was stuck in Glasgow and I live in Northern Ireland. It didn’t arrive for my event and so I was left in a last minute panic to put something together. I was also emailed a few days before dispatch to say that my chosen outfit wasn’t available anymore (due to the last person either damaging it or late returning it) so I then wasted an hour or so scrolling through the website to find 3 alternatives which I didn’t even end up with in the end. This experience has put me off a bit in future as I love to feel organised and there is a high level of uncertainty things won’t go to plan. This was for a night out- if it was for a more prestigious event I would have found the whole thing extremely stressful. Disappointing.
30. heinäkuuta 2023
Vastaus yritykseltä HIRESTREET
Hi Lynsey,
We are so sorry to read about the issues on your order.
We apologise that this courier has let us both down on this occasion, we rely on Royal Mail to deliver on time and are disappointed that despite dispatching on time, this order did not reach you on the delivery date chosen.
In light of the earlier issues, sometimes sadly we are forced to inform our customers of availability falling through, especially when items are returned late or with damage and do our utmost to suggest replacements and give as much notice as possible.
Apologies that this was stressful on this occasion - we really value your feedback and are always taking our community's suggestions on board for how we can do better.
I know our team have reached out to confirm compensation as soon possible.
Thanks again for sharing your concerns for us to address,
Love,
Hirestreet xx
Beautiful high quality dresses
Beautiful high quality dresses perfect for any occasion! Simple process from order to return! Definitely will use again
30. heinäkuuta 2023
Vastaus yritykseltä HIRESTREET
Hi Catherine,
We are so pleased to hear you will be returning to rent with us again soon.
Lots of love,
Hirestreet xx
Love this service. Highly recommend.
I have used Hirestreet 3 times now and I've been so delighted with each outfit. The quality and service is excellent and I'll definitely be using them again. Feels so much better for the planet (and my finances!) to dress this way.
10. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HIRESTREET
Hey!
You are so welcome and we are thrilled you've taken the time to share your comments and appreciate hearing how much this has impacted you (and your finances!) recently,
Best wishes,
Hirestreet xx
I did not like the last dress I…
I did not like the last dress I returned it the same day. Unworn with tag and ribbon intact.
30. heinäkuuta 2023
Vastaus yritykseltä HIRESTREET
Hi Marcia,
We are disappointed to read your comments and to hear you were unhappy with your rental.
We offer credit for items returned unworn with the ribbon attached.
The team can confirm this order has been credited right away today and the code shared and details via automated email including the expiry date as this outfit was returned unworn with the ribbon attached.
This rental credit process is not automated, so we just ask our customers to drop us a message or fill in a short form found on our website to let us know it is being returned with the ribbon attached and we will follow up as soon as we can.
Hope this clarifies.
Love,
Hirestreet xx
Great communication and fast delivery
Great communication and fast delivery. Always great service with hirestreet.
30. heinäkuuta 2023
Vastaus yritykseltä HIRESTREET
Hi Laura,
Thanks so much for your review and kind words, it is so appreciated!
Lots of love,
Hirestreet xx
The Hirestreet concept and website is…
The Hirestreet concept and website is brilliant. The customer service personal, quick, efficient and friendly. Highly recommend.
3. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HIRESTREET
Hi Yolanda,
Great to read your comments and we are so thankful for your review.
Hope to see you return to rent with us again soon!
Lots of love,
Hirestreet xx
Excellent concept!
New to the rental world, but I will be hiring all my outfits for future events from Hirestreet! fantastic, straightforward service! 🌟
26. heinäkuuta 2023
Vastaus yritykseltä HIRESTREET
Hi Hannah,
Thanks so much for leaving us a review.
Looking forward to seeing what you rent with us next!
Lots of love,
Hirestreet xx
Customer service was amazing
Customer service was amazing, I was stressing about what size to order and they were so helpful went above and beyond, even sent an extra size!! Delivered early so had plenty of time to style before the event, just all around amazing service will deffo use again!
1. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HIRESTREET
Thanks so much for taking the time to share your experiences!
I'm delighted to share with the team today and we hope to welcome you back very soon!
Lots of love,
Hirestreet xx
Great service straight to your door…
Great service straight to your door then so easy to send back….. will definitely use again.
26. heinäkuuta 2023
Vastaus yritykseltä HIRESTREET
Hi Leanne,
Thanks so much for leaving us a review, great to hear you found renting with us super easy!
Lots of love,
Hirestreet xx
Poor delivery
Ordered an outfit to be delivered by Friday 28th, it didn’t arrive until the afternoon of the 29th (the day of the event) so was a waste of time as has been sent straight back. As a company I’d reconsider using Royal Mail for delivery, and use a more reliable courier. First time using this company and it will be the last. A waste of money.
26. heinäkuuta 2023
Vastaus yritykseltä HIRESTREET
Hi Chelsea,
We are so sorry to hear our third party courier has let both us and you down on this occasion.
We use Royal Mail for all deliveries with a tracked 24hr service as we have found them to the most cost effective, and normally, most reliable services for dispatches.
We apologise that this order was not delivered in time and I have asked our Customer Services team to reach out right away to offer compensation as we appreciate this then arrived far too late for you to wear.
Really hope you can give us a second chance after this late delivery out of our control.
Lots of love,
Hirestreet xx
Beautiful dresses
The dresses are beautiful, loads of choice and availability. Easy to use service and great for the planet too.
26. heinäkuuta 2023
Vastaus yritykseltä HIRESTREET
Hey Samantha,
We really appreciate you leaving us a review - so grateful for all our community doing their bit to reduce fashion consumption!
Making small changes together can make all the difference.
Lots of love,
Hirestreet xx
My go to place for any event wear!
My second hire for an event outfit! Was so happy with the dress - I am able to be more daring with choices and I am thrilled with the compliments I have received and also the requests to know where the dresses are from!! Customer service is always fab, communication is great!
29. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HIRESTREET
Hi Nic,
Thanks so much for your review and we are so happy to hear you have loved your recent event rentals!
Lots of love,
Hirestreet xx
Hirestreet is such a great service
Hirestreet are easy to use. Parcel arrived in time for me to wear one of the outfits I chose and I got rental credit for the one I didn’t wear. Easy to return too!
24. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HIRESTREET
Hi Lorna,
Thanks so much for sharing your feedback and review.
Lots of love,
Hirestreet xx
Vastaus yritykseltä HIRESTREET
Hey Bee,
Thanks so much for leaving a review - we are so grateful.
Lots of love,
Hirestreet xx
Exchange and date change
I ordered my dresses for a wedding but due to not being able to attend I needed to exchange them for another event on another date and obviously different style dresses. Lucy did this for me with no bother. She replied back to me quickly. So happy with this service. Thank you so much 😊
24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HIRESTREET
Hi Angela,
Thanks so much for taking the time to leave us a review and we are so pleased to read how impressed you are with our service, I will let the team know!
Happy renting xx
I have hired a lot of outfits from Hire…
I have hired a lot of outfits from Hire street and they've always been wonderful. I just wanted to point out to others so you don't make the same mistake that I did. If you use the offer codes i.e 2 dresses for £35 you do not get rental credit when you return them, which I only just realised when I wondered why the 3 dresses I returned due to the events being cancelled, were not refunded and checked the help section. It has put me off ordering again now so be aware if there is a chance your event might get cancelled don't use the offers.
14. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HIRESTREET
Hi Sadie,
Sorry to read this has been a disappointing experience recently.
These discounted offers are such great savings which means they are not eligible for rental credit and we try to be as transparent as possible with these T&Cs clearly stated across our website, in our FAQs and at checkout, but we appreciate your feedback and our team have reached out today to help.
Lots of love,
Hirestreet xx
Great quality products
Great quality products, with a variety of colours and sizes. Products always arrive on time if not before the arrival date. Really simple to send back, they provide packaging and a sticker and all you do is hand over to local post office on day it's due back. I love that the clothes are re worn and shared amongst people. A great way of being environmentally friendly whilst also trying new outfits. All packaging is recycled too. The staff have been very responsive. I've used hire street on 4 occasions over the past year and had a really positive experience each time!
17. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HIRESTREET
Hi Lucy,
Thanks so much for your review, we are super grateful for your feedback and love that to hear you are a repeat renter too!
We're obsessed too!
Love Hirestreet xx
My favourite company
This is my fourth time ordering from Hire Street now and I couldnt recommend it anymore. The choice of brands is fabulous, great rental prices, quick delivery and the best customer service.
I also love how you can now buy your outfit!
My go to shop for all occasions.
Thank you x
3. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HIRESTREET
Hey Claire,
Thank you so much for your fab review and we are thrilled to hear you're a return customer, we love innovating and building on our offers.
We can't promise everything can be sold, but great to hear you love this new feature!
Lots of love,
Hirestreet xx
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