We part exchanged with Hippo and the whole process was smooth, friendly and customer focussed. Bailey who handled the sale was excellent and incredibly helpful at every point. Overall we had a very po... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Graham, the very nice man who delivered the car to me was amazing. Very friendly and helpful. The car itself was not as described and I am looking further into this. However this has nothing to do wit... Näytä lisää
Yritys on vastannut
From identifying a car that I liked online over the weekend, through to making the appointment, testing the car and negotiating the best deal and package for me, I was very impressed with the team at... Näytä lisää
Yritys on vastannut
I purchased a car had multiple problems, gave an honest review and got a reply to contact them so they could look into it (even though I’d complained and nothing was done). I emailed as the response s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Hippo Motor Group
Yrityksen kirjoittama
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.hippomotorgroup.com
4,3
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 99 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Max at hippo was really helpful
Max at hippo was really helpful, and helped me get a good choice of car which I wanted ,lease process was easy to set up and car was delivered on time ,all round customer care was excellent,many thanks Max
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Stephen,
Thank you for your wonderful feedback. We’re delighted to hear Max was so helpful in finding the right car for you and that the leasing process was easy from start to finish. It’s great to know your car was delivered on time and that you received excellent customer care throughout. We’ll be sure to pass on your kind words to Max. Thank you for your support.
Team Hippo
Came in today to get my new car
Came in today to get my new car. Got seen instantly by Josh, who got everything sorted really quickly and really simply for me!
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Jonathan,
Thank you for your feedback. We’re delighted to hear Josh looked after you straight away and made collecting your new car quick and simple. We really appreciate your kind words and support. Enjoy your new car!
Team Hippo
Josh & Jonny excellent
Josh & Jonny excellent, efficient service. Thanks
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear Josh and Jonny provided excellent, efficient service. We really appreciate your kind words and support.
Team Hippo
Great experience,process made…
Great experience,process made effortless by Matt at Peterborough and simple from George in Blackburn…simple process made easy,approachable friendly helpful,can’t recommend more
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Brian,
Thank you for your wonderful feedback. We’re delighted to hear Matt in Peterborough and George in Blackburn made the process effortless from start to finish. It’s great to know they were friendly, approachable, and helpful throughout. Your recommendation means a great deal to us, and we truly appreciate your support.
Team Hippo
Connor and Matt where professional and…
Connor and Matt where professional and clear good comms and pleasant
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Andrew,
Thank you for your feedback. We’re delighted to hear Connor and Matt were professional, communicated clearly, and were pleasant throughout your experience. We really appreciate your kind words and support.
Team Hippo
Hippo were superb!
Both Bailey and Matt were excellent.
Clear instructions very knowledgeable and a pleasant experience.
Recommend both highly.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Ian,
Thank you for the fantastic feedback! We’re delighted to hear Bailey and Matt provided such clear, knowledgeable, and pleasant service throughout your experience. We really appreciate your recommendation and kind words.
Team Hippo
Liam from hippo motor group got my new…
Liam from hippo motor group got my new Audi a4 avant sorted and handed over very efficiently and he was very friendly to deal with and answered all off my questions 5 star service.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Paul,
Thank you for the fantastic feedback! We’re delighted to hear Liam provided such friendly and efficient service and was able to answer all your questions. We really appreciate your kind words and hope you enjoy your new Audi A4 Avant.
Team Hippo
Excellent service from Lewis and Mat
Excellent service from Lewis and Mat, they found the perfect car for me, would definitely recommend for future buyers.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi George,
Thank you for the fantastic feedback! We’re delighted to hear Lewis and Matt found the perfect car for you and provided excellent service. We really appreciate your recommendation and kind words.
Team Hippo
Don’t waste your money with this company
I purchased a car had multiple problems, gave an honest review and got a reply to contact them so they could look into it (even though I’d complained and nothing was done). I emailed as the response said in April, and had nothing. I followed up in May with another email and still no response. Worst service from a car dealership I’ve ever experienced! Don’t waste your money.
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Emily,
Thank you for your review.
I am sorry to hear you feel your previous contact was not responded to.
We are unable to locate the relevant order or previous complaint from the details available on this review alone. Please can you contact us at customercare@hippomotorgroup.co.uk [customercare@hippomotorgroup.co.uk] quoting ticket number 104934, if you would like to discuss this further?
Thanks, Chris - Customer Experience Manager
Hippo sales
From start to finish the experience has been a positive one for Zak in sales to Raphael at Peterborough sales centre, couldn't have been more helpful, recommend 😊
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Karen,
Thank you for the fantastic feedback! We’re delighted to hear Zak in sales and Raphael at our Peterborough centre provided such helpful service throughout your experience. We really appreciate your recommendation and kind words.
Team Hippo
Great service holly and Raphael was…
Great service holly and Raphael was great
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Miss J,
Thank you for the great feedback! We’re glad Holly and Raphael provided such great service. We really appreciate your kind words.
Team Hippo
Great experience
Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and informative about the entire process. Will be coming back for my next car once this one is done!
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Craig,
Thank you for your wonderful feedback. We’re delighted to hear you had a great experience from the very beginning. It’s fantastic to know Crystal made the process of getting your new car and returning your old one so easy, and that Raphael provided an efficient, polite, and informative handover. We’re thrilled to hear you’ll be coming back to us for your next car, and we truly appreciate your support.
Team Hippo
Vastaus yritykseltä Hippo Motor Group
Hi Tom,
Thank you for your feedback. We’re delighted to hear you found our team helpful, polite, and honest throughout your experience. We really appreciate your kind words and support.
Team Hippo
It will cost you
I got a car from Hippo in January 2026 and to be fair the process was quite smooth, however for the last week or so I have been having issues with the AirCon, and having severe asthma I need the air con working well and I have to drive distance for work. Anyway it turns out that the AirCon has a hole in the pipe, and I have been to Hippo who are wanting detailed reports and you all know garages, they will not provide this unless being paid more to do it, anyway I am going to the garage to have it fixed tomorrow and I expect a pretty big bill but Hippo are doing nothing to help, either by wanting the bill so they can pay and/or provide me with a garage to go to
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Andrew,
Thank you for your review.
We are sorry to hear you remain unhappy. Your concerns have been reviewed in detail by our Customer Experience Team, including the information provided, the vehicle preparation records, and the length of time the vehicle has been in your ownership.
A response has been provided to you directly. If you have any further evidence that you feel may change the position, please send this to us and we will be happy to review it.
Thanks, Chris – Customer Experience Manager
Good experience in collecting my car
Good experience in collecting my car. Quick and efficient. Josh was the person sorting everything out that was needed for picking my car up
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Ellie,
Thank you for your feedback. We’re delighted to hear you had a good experience collecting your car and that the process was quick and efficient. It’s great to know Josh made sure everything was sorted and ready for your collection. We really appreciate your kind words and support.
Team Hippo
Josh was amazing
Josh was amazing - great customer service and very friendly
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Tina,
Thank you for your feedback. We’re delighted to hear Josh provided amazing customer service and that you found him friendly and helpful throughout your experience. We really appreciate your kind words and support.
Team Hippo
After a tramatic time when our previous…
After a tramatic time when our previous car was written off. we had a fab experience from start to finish from Abbie in Blackburn helping us to select our new car to Matt in Peterborough who supported is when we arranged to collect. I would highly recommend
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Julie,
Thank you for your wonderful feedback. We’re delighted to hear that after such a difficult time with your previous car, Abbie in Blackburn and Matt in Peterborough were able to make the experience of choosing and collecting your new car such a positive one. It’s great to know you felt supported from start to finish.
We truly appreciate your recommendation and thank you for your support.
Team Hippo
DISAPPOINTED
Disappointed with attitude of staff , first person went on holiday second person passed me onto someone else .in the end I decided that they were so incompetent that I would look elsewhere.Was pushed from pillar to post , told me everything was OK and then sent for £290 which I paid immediately, waited one week and was advised that all paperwork had not been completed, it eventually turned up , by this time I was disgusted with HIPPO and cancelled , asked for my money back to no avail , in fact I have been completely ignored...there goes my dosh. Last time I contacted HIPPO I have asked them to return my hard earned cash , but suddenly they are deaf
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi Jim,
We’re sorry to read your review and that you feel disappointed with your experience.
We have requested some further information through Trustpilot as we have not yet been able to locate your details from the information provided. Once we are able to identify your enquiry, we’ll review what has happened, including the payment you’ve referred to, and come back to you directly.
We’re sorry again that you feel communication has fallen short, and we’d like the opportunity to look into this properly for you.
Thank you,
Chris - Customer Experience Manager
Excellent service from Raphael
Excellent service from Raphael
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear you received excellent service from Raphael. We really appreciate your kind words and support.
Team Hippo
Service was excellent through out the…
Service was excellent through out the collection of the car. Josh was professional and friendly
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear the service was excellent throughout the collection of your car and that Josh was professional and friendly. We really appreciate your kind words and support.
Team Hippo
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