Hidconcept Arvostelua 

I purchased a set of DAMA HID bulbs. First bulb went bad after a couple months, I received a replacement and the second bulb also went bad shortly after. I purchased these bulbs because they offered a "Full satisfaction guarantee" as well as a two year warranty.

During the time of purchase, I was also fooled by their deceptive claim that these bulbs were "DESIGNED in Japan". I should have known that when a company uses that type of verbiage, it usually means quite simply that it's MADE in China. There is no label on either the product or the package that actually indicates the country of origin. (I believe that's illegal).

Despite the fact that I'm was obviously not happy with the quality of the product, due to two bulbs going bad within a few months, my main complaint with HID concept is in regards to their shady practices and poor service. After the second bulb burned out, I decided that I no longer wish to keep returning bad bulbs to them as they burn out because it's an inconvenience and a waste of time and money to keep switching them out and paying $5 shipping each time to return the defective bulbs. (Spent $15 in total shipping costs for 3 returns) I informed them that I would like a full return because they offered a "Full Satisfaction Guarantee", which means that under the guidelines set by the Federal Trade Commission (Title 16 CFR 239.3) I am entitled to a full refund of the purchase price if I am not satisfied. After requesting a refund under their guarantee, they replied saying that they spoke to their lawyers and they would give me a refund but they are entitled to charge a restocking fee. I disputed the restocking fee with them because they cannot a restocking fee for something that they cannot restock. I was planning to send back one non working bulb that was blown, and a second working bulb that was used....(I would hope that they would not be restocking them and selling used bulbs to customers). They agreed to "waive" the restocking fee as a favor to me, but in a later email, they stated that I can only get a refund for 1 bulb only. I disputed that as well, because I was requesting a refund because I was not satisfied with BOTH bulbs and not just one.

During the course of wasting several hours of my time going back and forth with emails, I corresponded with 3 or 4 different reps to try and resolve the situation. Towards the end, they said that some of the reps that handled the case before them are no longer with the company and "it's not worth their time" to review all the emails, so they'll go ahead and refund my money. They also removed the "Full Satisfaction Guarantee" from the product description on the DAMA bulbs after I called them out on it. Meaning that they posted the Guarantee just to hype up their product with no intentions of ever honoring that guarantee.

It was quite disappointing that they felt that it was not worth their time to review the emails and accept full responsibility for their mistakes. I'm not one to leave bad reviews, but I feel that I gave them several chances to reconcile the situation and own up to their mistakes, but instead, they chose not to and just took the easy way out.

Awesome lights and amazing quality, thanks!

great prices, great products and fast shipping!!!

Fast shipping. Cheapest price on the internet I could find.

Lights weren’t as white as I thought they would be

Great Price and the product was just as expected.

I had great experience with this company. They honored price-match and provided me with triubleshooting assistance via 4+ phone calls.

I bought a set of DAMA headlights, their in-house brand. They are OK, nothing special, and definitely not worth the high price tag. One went bad in about two months of ownership and in their defense, it was replaced under warranty. My biggest gripe is that they have not published my negative review on their website. They seem to be filtering the reviews to show more positive ratings, especially on their own products. I would stay away from any company that has practices like this.

Don’t buy from this place! The bulbs are not as described and want to keep 35% as a restocking fee in order to return them. Don’t waste your money!

Long story short bought a ballist it didn't work..sent it back they claimed it worked took a restocking fee which I totally disagree with because I'm riding around with one headlight. I left a 3 star review(as the rest of my order was ok) and was immediately contacted by the company and asked to remove thd 3 of 5 star review as I was offered another ballist but I'm not taking the chance. That in it self says this isn't a reputable company.

They know about their stuff and delivered product on time. I wish i can give 10-star rating. Thanks, guys!

I'm 200% satisfieid. Item arrived as described and i saved at least $250 conpared to what dealer quoted me.

Awesome guys with great support and price.

I ordered four HID bulbs from hidconcept (order#17148). When I received the bulbs and installed them, the performance and color was not like the original Philips bulbs I tried before. I checked with hidconcept support team to advise if what I received is original and they confirm. Then, I checked with Philips and they assured me that all original Philips bulbs are coming with security code which is not the case with the provided bulbs by hidconcept. After that, I communicated this issue with hidconcept to return the bulbs and refund me the full cost but they refused.

My light went out 2 days before my road trip. I asked John at HID Concept if it can be shipped out on the same day. They assured me that they will and it arrived on the next day.
The bulb was real philips bulb and fake that eBay sells for $50 per set.
I was able to go for a road trip as planned.
I recommend these guys to anyone.
Ryan