"Getting on the property ladder through shared ownership felt like a mountain to climb, but Rachel at Heylo Housing made it happen. She went completely above and beyond to guide me through to completi... Näytä lisää
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I have just completed 100% staircasing on my house. It wasn't an easy journey and there were some delays in the final process which caused some stress, but the team was amazing and very supportive e... Näytä lisää
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We are currently selling our shared ownership property and seemed to be going round in circles with the information we were getting from our estate agents. However once we emailed Heylo and Saba Gul w... Näytä lisää
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We can not thank Ewa enough for her assistance in our sale and throughout our time in our shared ownership house. Her customer service and knowledge has been second to none! We would also like to than... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.
Yhteystiedot
Level 2, 55 St Paul's Street , LS1 2TE, Leeds, Yhdistynyt kuningaskunta
- 020 3744 0415
- info@heylohousing.com
- www.heylohousing.com
4,3
Erinomainen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Rachel has been an absolute star and…
Rachel has been an absolute star and always responds really quickly to any issues. The whole process went really smoothly.
The only minor issue is that I have reported a snagging concern but not received any confirmation it is being dealt with. Over 12 months since moving in and reporting a snag, this has not been resolved. Extremely disappointed.
5. kesäkuuta 2024
Vastaus yritykseltä heylo
Dear Phillip,
Thank you so much for taking the time to leave this great review. Feedback is so important to us, and we use it to continually improve our services.
Customer Service is at the heart of all we do so we are delighted to read your comments about Rachel. We will be sure to pass on your kind words to her.
We would be really grateful if you could share with us what we could have done better to get that 5th star?
If you need any assistance with corresponding with the builder about snagging, please do not hesitate at Portfolio@heylohousing.com or on 020 3744 0415.
All the best,
The Heylo Team.
Everything ran well
Everything ran well, very pleased with our new property, it was so much easier then expected.
8. kesäkuuta 2024
Vastaus yritykseltä heylo
Dear Debbie,
Thanks so much for taking the time to leave this fab review.
We are delighted everything went well and you are loving your new home.
Best Regards
The Heylo Team
I recently purchased a shared ownership…
I recently purchased a shared ownership property through Heylo Housing Association. From the initial inquiry to the final stages of the purchase, the delivery of paperwork was remarkably efficient. All necessary documents were provided on time, allowing the purchase to proceed without any delays. This level of organization and reliability was impressive.
Overall, my experience with Heylo Housing Association was very good. Their commitment to prompt responses, excellent communication, and timely delivery of paperwork made the purchase process seamless. I highly recommend Heylo to anyone considering a shared ownership property.
13. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä heylo
Dear Minnos,
We can’t thank you enough for taking the time to leave this brilliant 5* review. We are delighted to read that you found the process to be efficient.
Recommendations are so important to us so we are delighted that you would recommend our scheme to others.
Wishing you all the best in your new home.
The Heylo Team
Buying my home
The process of buying the house was made fairly easy by the use of there portal, however when trying to contact them we had some difficulty actually getting an answer, overall tho very positive experience
1. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä heylo
Dear Bobby,
Thank you so much for taking the time to leave this review.
Feedback is so important to us, and it is a shame we weren’t able to get that all important 5th star from you.
So we can make efforts to improve our service, can you advise when you were unable to contact us? We pride ourselves on our customer service, so it is a real shame you had difficulty getting an answer from us.
We will investigate what happened here in an effort to avoid it happening again.
Warm regards
They Heylo Team
Don't even bother with them.
Awful company. We submitted via an estate agent our interest in getting a shared ownership house through this company. We heard nothing from them after having chased them directly ourselves until 6 days later they decided to inform us the house had been sold to someone else.
3. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä heylo
Dear Matthew,
Thank you for bringing this to our attention. While it is regrettable you feel we have provided a poor service, we take all feedback seriously and use information to improve our services.
We apologise for the poor service you have received; this does not fit with our company mission or values.
Our process for applicants, to ensure fairness is to work on first come first served basis. We apologies as this should have been communicated better with you from the beginning.
We would be delighted to help you find a property, if anything comes available, please don’t hesitate to contact us.
Kind Regards
The Heylo Team
poor service
When you try and sell your house they are not interested at all to help. My solicitor has been trying to get a paper signed off by them and for two months of continuous emails and voice mail messages still nothing has been sorted. Very poor service from this company
Additional....
Heylo responded straight away and a special thanks to Sam who sorted out this issue within a day.
10. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä heylo
Dear Martin,
Thank you for bringing this to our attention. While it is regrettable you feel we have provided a poor service, we take all feedback seriously and use information to improve our services.
Our Head of Customer Experience has been in contact with you, and we are pleased to have rectified this issue. We will investigate as to why the lack of communication has happened.
Best wishes,
The Heylo Team
Vastaus yritykseltä heylo
Dear Ester,
Thank you for taking the time to leave this fantastic 5* review.
We are delighted that our process was smooth.
We hope you are settling into your new home.
Wishing you all the best.
The Heylo Team
Heylo Housing has been a massive help…
Heylo Housing has been a massive help through the process. Rachel was always there with advise and knowledge to help make sure I was comfortable with the details of the sale. Although the process took longer than I had expected, I never felt pressured to exchange until I was satisfied with the agreements. Truly thankful for all of her help.
21. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä heylo
Dear Charys.
Thank you for leaving us this wonderful 5* review. We really appreciate your comments. We are delighted Rachel has been helpful to you and we will pass on your kind words to her.
We are sorry the process took longer than expected, however hope that now you are able to settle in your new home.
Best regards
The Heylo Team.
Excellent support and information given on site …
Excellent support and information given from initial first viewing through to completion and moving in
Felt supported by sales team and works manager
Kept up to date a few small snagging issues which were dealt with promptly
Really happy in our new home
4. toukokuuta 2024
Vastaus yritykseltä heylo
Dear Wilbourne,
Thanks for leaving this great review.
We are delighted to have supported you through your purchasing journey and we are super pleased you are happy in your lovely new home.
Warm Regards
The Heylo Team
I found the people at halo very kind…
I found the people at halo very kind and attentive many thanks john
1. toukokuuta 2024
Vastaus yritykseltä heylo
Dear John,
Thank you for taking the time leave this lovely 5* review.
Customer service is very important to us, so we are delighted to read that our team have been kind and attentive to you.
We hope you are settling well to your new home.
Best Regards
The Heylo Team.
Absolute fantastic service
Had a absolute fantastic service during our whole buying process! It made buying our first home possible! Thank you so much
30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä heylo
Dear Jade,
Thanks so much for taking the time to leave this fab 5* review. We are delighted you had a fantastic service, and you are so welcome.
Wishing you all the best in your new home.
The Heylo Team
Great company and very responsive
Heylo are a great company and are fast at responding to any queries. Would highly recommend for a smooth buying process.
17. huhtikuuta 2024
Vastaus yritykseltä heylo
Dear Katie,
Thank you so much for taking the time to leave this brilliant 5* review.
We are delighted you had a smooth journey during your buying process and thrilled you would recommend us so we can help others to secure their dream home.
Wishing you all the best in your new Heylo home.
They Heylo Team.
Excellent communication along the way…
Excellent communication along the way with a smooth process.
8. huhtikuuta 2024
Vastaus yritykseltä heylo
Dear Courage,
We can’t thank you enough for taking the time to leave this fantastic 5* review.
We believe communication is key to a positive process, so we are delighted to have provided this to you.
If you need to contact us, please do not hesitate at Portfolio@heylohousing.com or on 020 3744 0415.
Best Regards
The Heylo Team.
Heylo Housing, deemed non-compliant with the Regulator of Social Housing’s (RSH) standards has increased rent by 14%
Heylo Housing, deemed non-compliant with the Regulator of Social Housing’s (RSH) standards has increased rent by 14%. After talking to fellow Heylo Housing residents the commonly returned statements from Heylo Housing were "Your rent will increase year on year" & "This is the maximum amount it can be increased by." and here's mine:
Year 1: £350/month
Year 2: £399/month
Year 3: £454.86/month
Year 4: £518.54/month
Year 5: £591.10/month
You will also experience being undercharged "due to a technical error" and be stung mid-month with a minimal warning of £60+.
Any "rebate" you receive will be added to the next price increase.
21. huhtikuuta 2024
Oma-aloitteinen arvostelu
Very smooth and simple process
Very smooth and simple process, helpful customer service. Can't ask for more.
2. huhtikuuta 2024
Vastaus yritykseltä heylo
Dear Marco,
Thanks for leaving this fab 5* review. Customer service is so important to us, so we are delighted you found our process smooth and simple.
If you need to contact us, please do not hesitate at Portfolio@heylohousing.com or on 020 3744 0415.
Wishing you all the best in your new Heylo Home.
The Heylo Team
Moving made easy
Made everything and every step very easy.
Can highly recommend.
Thankyou for your help in our moving into our dream home.
Mr & Mrs Taylor
2. huhtikuuta 2024
Vastaus yritykseltä heylo
Dear Mr & Mrs Taylor,
Thank you so much for leaving this wonderful 5* review.
We are so delighted you would recommend us to others.
We hope you are loving settling into your dream home.
Warm Regards
The Heylo Team
Outstanding service from Heylo…
Outstanding service from Heylo Housing,we believed they went above and beyond of putting us first every decision they make. Especially, Selina was very helpful and ensured that we move into the new house before EID. We are very pleased that they also helped us to make decision which saved us in deposit. Truly helpful team out there, very efficient in responding in queries. We are now enjoying in our new gorgeous home.
28. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä heylo
Dear Gorib,
Thank you so much for this wonderful 5* review. Customer service is at the heart of all we do so we are delighted to have gone above and beyond for you during your purchase process.
Selina will be delighted at your feedback so we will pass on your kind words to her.
We are so pleased you are enjoying your new home, and we wish you all the best for the future.
Kind Regards
The Heylo Team
My dream house
Great service, I bought my first home, all process was very smooth and simple and well explained. All from heylo extremely helpful, especially Rachel ❤️ highly recommended.
2. huhtikuuta 2024
Vastaus yritykseltä heylo
Dear Magda,
Thank you so much for leaving us this great 5* review.
We are thrilled to have provided you a great service and that the process was smooth and simple.
Our aim is to help people get on to the property ladder, so it is wonderful to know we have helped you secure your dream house.
We will be sure to pass on your kind words to Rachel and let her know to keep up the good work.
All the best,
The Heylo Team
We found our gorgeous house and Heylo…
We found our gorgeous house and Heylo were very helpful and made things simple. We are now moved in and are making many happy memories here !
9. huhtikuuta 2024
Vastaus yritykseltä heylo
Dear LC.
Thanks so much for this wonderful 5* review.
It is so lovely to read that you’re already making happy memories in your new Heylo Home. /We are delighted to have helped make this possible for you.
Thanks for choosing Heylo and we wish you all the best.
The Heylo Team.
Fire in the apartment block in April…
Fire in the apartment block in April 2017, I have made reports, emails complaints and even had Director involve. However I am still being ignored and have major structural and internal damage to my property, all of which is very well documented and known from Heylo’s side. However due the lack correct handling the contractors who have repaired all other properties except mine. This has been fobbed off by Heylo and pushed from them on to the management company - Goadsby. Who still have taken no action.
This is now 7 years and I have no resolve moving forward. Time to get the solicitors and main stream TV involved and tarnish this disgusting company who disregard a mishandling of their responsibilities and duty.
6. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä heylo
Dear Matt,
Thank you for providing this information. While this is regrettable to read that you are still in this position, we take all feedback seriously so we can improve our services.
We have now been in contact with you and will remain in regular contact with yourself and the managing agent regarding the repair works required.
While the delay in resolving this is unacceptable, we hope that now we are making progress we can reach a resolution in a timely manner.
Thank you for your patience and please do not hesitate to contact our customer service team.
Kind Regards
The Heylo Team
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