HellyHansen Arvostelua 

Ordered boots on 11/29/25 and received them in a timely manner on 12/3/25. The boots were too large so I used the online system to process an exchange. This was simple enough. Dropped off the boots at UPS on 12/6/25 and this is when everything went downhill. I did not realize until it was too late that HH does not send out the exchange until the original order is processed and you cannot cancel an order (or exchange) once it has been received. I needed the boots for a trip starting 12/23. Boots arrived at the return facility on 12/15 but the return was not processed until 12/23. The replacement boots were sent that day. Since I was out of town, I did not receive the new boots until 1/2/26. I had purchased other boots for my trip and the new HH boots were still a poor fit. Overall, just too bulky and heavy. I tried to process the return online but the online system is not able to process exchange returns. So I emailed customer service on 1/2/26 to obtain a return label. I followed up again via email on 1/7/26 as I had not received a response. I also reached out to customer service via email in December to figure out what was going on with my return processing but never received anything more than an automated response with a case number. I have no idea how anyone has reported high reviews on customer service. In my case, it’s been been nonexistent. UPDATE 1/8/25: I called customer service and while it said the wait time would be long, someone picked up the call within a minute or two and processed the return in seconds! He was efficient and friendly and I finally got my return label. So call, don’t email if you need customer service!

Company was quick to recognize my warranty issue and applied a full credit for the value of the item. Service was courteous, professional and diligent. Much appreciated!

Pantalón de sky primaloft de mujer, en una hora el tejido se había rajado. No sé si tenía algún defecto pero ha sido el pantalón de sky más caro de mi vida, una hora 199,90 € y no me dan ninguna solución. Esta marca fue de lo mejor pero ahora es cara para la calidad que ofrece, que es pésima.

I bought a Helly Hansen ski jacket; the zipper gave out after 2 seasons. Had to be replaced. I expected more quality for the price.

Excellent customer service. I had an issue with zippers on a brand new HH Jacket. Their customer service agent Mike was super helpful and fast in sorting out my issue.

Great customer service
Great warranty

Great service throughout and superb quality.
This was my first time ordering directly from Helly Hansen. I was initially a bit concerned about delivery times, as I hadn’t realised the items were shipping from Norway. However, the whole process was very straightforward, with regular delivery updates along the way and items arrived within the timeline given.

The ski trousers are excellent quality and fit perfectly. I did need to return the shoes as I ordered the wrong size, they were however very well made, just a shame I've not had time before the skiing trip to reorder in bigger size. The return process was simple and hassle-free. I sent the items back before Christmas and received my refund on 1 January, which was impressively quick.

Overall, a very smooth experience and I wouldn’t hesitate to order again.

I received the wrong T-shirt and when I contacted customer support, Helly Hansen refused to send the correct item. Instead, they insisted I return the product and wait for a refund — all because of their own mistake.
This is poor customer service and not how a global brand should treat its customers. I won’t be ordering again.

Customer service Contacted me within 24 hours and helped resolve my issue immediately. Thank you so much!! Will definitely be ordering my gear through Helly Hanson, with no worries since I know customer service will promptly help me with my issues.

HH were complete amateurs and forgot to provide DHL in Eindhoven the necessary invoice paperwork meaning the items ordered were stuck there. No updates or anything and when DHL tried to contact HH there was no response.

Good thing I had alternative options from elsewhere otherwise I'd have been stuck with HH and its lackaidisal approach to customer service.

Avoid.

p.s. this is HH Workwear I'm referring to, but still part of HH of course...

Ho chiesto un cambio per taglia abbondante e mi è stato rinviato il prodotto adeguato nell'arco di 3 gg lavorativi. I costi della spedizione sono stati a carico di HH e la procedura very easy con QR. In più aggiungo che il servizio clienti telefonico è veloce, efficiente e molto cortese. Bravi!!!

Good product, terrible customer service. After dealing with the chatbot, which was relatively painless, I got a hold of 'Nate D'. I received no acknowledgement of a service agent or prompt as to my question. I provided my question, and it sat there for 5-10 minutes before a short, non-helpful response. I asked a follow up question and was ignored for 10 minutes and then they left. Highly unprofessional when I'm trying to place an order for over $600.

Paid for item through PayPal thankfully.
Boots were required for a certain date (06 Dec) and ordered well in advance (28th Dec) but didn't arrive until 11th Dec. Throughout the whole time HH ignored all messages and phone calls were a waste of time.
Customer services and the CEO were completely disinterested and the tone of their communication came across as intimidating and implied putting the customer in financial difficulties just before Christmas unless they closed the PayPal dispute, offering only 2 options, both in favour of HH. And then they demanded the honest and factually correct review was removed on a technicality (they prefer to offer substandard and unacceptable levels of customer services whilst remaining anonymous)
However, there was an option 3,PayPal changed complaint to "service was significantly different than originally described" which found in my favour within hours (rather than the weeks claimed by Stain).
Definitely would not use again and would advise others the same. If you have an issue and have used PayPal, then contact PayPal immediately.
Let's see if they allow this truthful and factually correct review to remain!

Shockingly poor customer service. Our return was sent back using their own returns label and was delivered to their warehouse nearly two weeks ago, yet we’re still chasing a refund.

Every time we contact them, we receive the same copy-and-paste response saying refunds are processed once the return is received — clearly without anyone actually checking. No one takes ownership, no escalation, no real help.

At this point, they are holding onto money for items they already have back. Completely unacceptable and a huge waste of time.

I won’t be ordering again and would strongly advise others to think twice unless they’re prepared to fight to get their money back.

I made purchase during sales. I had to return a product for an exchange because it was wrong size. They process my return and send an email saying I'll be receiving tracking number/refund within 2-3 business days. Couple of hours later I received refund. I called them to let them know I didn't asked for a refund but exchange. They said they didn't have the size I requested. So, I requested a different size and they said the refund was already processed but you can go online and place another order. I said, "but I got it at a discounted price." They hang up!

Ordered a HH bag for my daughters birthday, 10 days ahead of the date, it was getting close to her birthday with no sign of delivery, sent 2 emails to HH explaining the urgency.....absolutely no response. Bag eventually arrived very late so not impressed and like most of these companies they make it very difficult to complain.

J’ai eu un pépin avec un manteau acheté et le service est vraiment extra. Rapide et courtois. C’est ce que nous recherchons quand on achète des produits de qualité comme du HH. Merci !

Kürzlich habe ich ein Fleece gekauft das mir leider zu gross war. Noch nie zuvor war es so einfach und intuitiv, einen Rückgabeschein zu erstellen – wirklich beeindruckend! Eure Webseite ist klar, logisch aufgebaut und macht den ganzen Prozess unglaublich angenehm.
Chapeau – danke, dass ihr euch die Mühe macht, euren Service so klug und benutzerfreundlich zu gestalten.

Danke.

Some pretty top notch tech and products.

Taken a week so far and they’ve not even shipped the order. Ridiculous delay for a couple of tops.