We did the Lombardy Lakes cycling tour in early September 2026 and the bike trip experience was the worst I have ever had. The eBikes and touring bikes we were provided were NOT SAFE! They were of i... Näytä lisää
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Cycling along the Canal du Midi was a delight. The path was mostly in good condition and the directions given by Headwater on the app were very clear and carried additional useful information. The hot... Näytä lisää
Yritys on vastannut
Experienced helpful staff in the UK. Due to world events our flights were changed twice but they were prompt and efficient at finding alternatives. The partner company in Italy was also excellent - we... Näytä lisää
Yritys on vastannut
We had a fantastic holiday and everything was very well organised. We were really happy with the whole experience and would definitely book with Headwater again.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Since 1985, Headwater Holidays has expertly planned independent and self-guided holidays, perfect for those who love to explore breathtaking destinations at their own pace. With over 300 trips in more than 30 countries, we specialise in cycling and walking holidays, as well as canoeing, cross-country skiing, and multi-activity adventures. From scenic UK breaks to breathtaking European escapes and further afield, our holidays are designed for active travellers looking for authentic experiences. We take care of all the details—flights, transfers, luggage handling, charming local accommodation, and meticulously planned routes via our navigation app—so you can simply enjoy the journey. Whether you're cycling through vineyards, walking along coastal trails, or opting to do all on a multi-activity adventure, Headwater active holidays ensures a seamless and enriching experiential travel experience. Perfect for those who appreciate freedom with support, our trips offer the best of both worlds—independence with expert planning. Our goal is to create unforgettable experiences that perfectly align with our customers' expectations—seamlessly delivering tailor-made holidays with the ease and simplicity of an off-the-shelf getaway.
Yhteystiedot
Unit 1, CW9 5HB, Northwich, Yhdistynyt kuningaskunta
- 01606720021
- headwater@customerservices.com
- www.headwater.com
4,5
Erinomainen
186 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great trip which worked exactly as they…
Great trip which worked exactly as they described! Good choice of accommodation. Nothing not to like!
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for your wonderful review. We're delighted to hear that your holiday lived up to expectations and that you enjoyed the accommodation we selected. It's great to know everything worked just as described and that you had such a positive experience. We hope to welcome you on another Headwater adventure soon!
Headwater - highly recommended for self-guided walking
Headwater are great at finding excellent family run hotels, in perfect locations for walking, and providing detailed walking notes for a variety of different walks in the area. They also arrange the travel to the location if desired, which we prefer, as they can coordinate the flights and onward travel, whether by train or car, which saves us the hassle. Booking with Headwater is always easy and efficiently handled.
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for your wonderful review and for your continued trust in Headwater. We're delighted to hear that you value our carefully selected hotels, walking routes and detailed route notes, as well as the convenience of having your travel arrangements coordinated for you. It's especially pleasing to know that you've found our booking process straightforward and efficient. We look forward to helping you plan many more walking adventures in the future.
Great cycling trip
Excellent trip cycling through the Rioja region of Spain. Great itinerary, good quality bikes and traditional hotels with great hospitality
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed cycling through the beautiful Rioja region and that the itinerary, bikes and hotel selection all contributed to a memorable holiday. It's especially lovely to know you experienced the warm hospitality that makes this area so special. We hope to welcome you on another Headwater adventure soon.
Fabulous trip along Maine Coastal route
We have been using Headwater for cycling holidays for many years and this trip, Portland to Bar Harbor, along the Maine Coastline and through Acadia National Park, was another excellent experience. The trip is broken into easy cycling days, with lots of opportunities to explore the coastal route and sample local treats, lobster, clams, ‘pop overs’ and delicious local treats. The local support is excellent, the guest houses were great, all rather quaint and quirky, run by families, offering little treats from home grown apples, home made cookies etc. a really wonderful trip.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for your wonderful review and for choosing Headwater for your cycling holidays over the years. We're delighted to hear that your Maine Coast to Bar Harbor adventure was another memorable experience.
It’s great to know you enjoyed the easy-paced cycling, stunning coastal scenery, Acadia National Park, and of course the local delicacies along the way! We're also pleased that the guesthouses and local support helped make your holiday so special.
We look forward to welcoming you on another Headwater adventure soon.
Swiss Lakes cycle trip
A wonderful experience cycling around the lakes of Switzerland with all the logistics very well managed for us.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for your lovely review. We're delighted to hear that you had such a wonderful experience cycling around the beautiful Swiss lakes. It's great to know that the logistics were seamlessly managed, allowing you to relax and enjoy the holiday. We hope to welcome you on another Headwater adventure soon.
Don’t bother using them
This company offer some great holidays but we had a nightmare as they didn’t book our flights or hotels properly. If there is an issue they offer excuses rather than solutions. You might as well book independently rather than waste your money using them.
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for your review. As we have already discussed with you directly, we are sorry that your holiday experience did not meet your expectations.
We appreciate your comments regarding the accommodation and flight arrangements, however we would like to clarify that decisions regarding standby passengers are made solely by the airline and are outside of Headwater's control. Whilst we arrange and book flights as part of your holiday package, airlines retain full discretion over operational decisions such as standby allocation.
We recognise that the situation was frustrating and appreciate the time you took to discuss your concerns with us. Whilst we regret that we were unable to change the outcome, we did investigate the matter fully and provided support throughout.
We value all customer feedback and wish you the very best in your future travels.
Slovenia Trip
Great organisation - excellent communication - good hotel and location. Great support and good value overall.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for taking the time to share your feedback about your Slovenia trip. We're delighted to hear that you enjoyed the organisation of your holiday and found our communication helpful throughout.
It's wonderful to know that you were pleased with your hotel, its location, and the support provided by our team. We always strive to deliver great value and a seamless holiday experience, so it's fantastic to hear that everything met your expectations.
We hope to welcome you on another Headwater adventure soon.
Great service fromHeadwater
Great service fromHeadwater. Very knowledgeable and helpful team. Everything went as planned
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you found our team knowledgeable and helpful, and that everything went smoothly from start to finish.
Providing excellent service and ensuring our customers can travel with confidence is what we strive for, so it's fantastic to know we delivered on that for your holiday.
We hope to welcome you on another Headwater adventure soon!
Headwater, holidays
Their effective communication skills and excellent route planning and choice of hotels for the cycling holiday.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for your lovely review. We're delighted to hear that you enjoyed your cycling holiday and that our communication, route planning, and hotel selection all helped make your trip a success. Creating seamless and memorable holiday experiences is exactly what we strive for, so it's wonderful to know we got it right for you.
We hope to welcome you on another Headwater adventure soon!
Would definitely book again
The app was easy to use
The description and detail of the walking routes was brilliant and quite amusing at times with warnings such as ‘ … a slight whiff of cow ..’
Would definitely book again
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for your lovely review. We're delighted to hear that you found the app easy to use and that the route notes helped bring your walking holiday to life. We had to smile at the mention of the "slight whiff of cow" warning – our route writers do like to add a touch of humour along the way!
It's wonderful to know you enjoyed the experience and we'd be thrilled to help you plan another adventure in the future.
Headwater are an excellent company.
From initial browsing to booking Headwater were superb. We dealt with Stephanie on previous holidays, she was once again informative, and arranged everything that we requested. The holiday itself was a jewel , we recommend it . Well worth the money for the value & expertise you receive.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for your wonderful review. We're delighted to hear that you had such a positive experience from the initial planning stages through to your holiday itself.
It's especially lovely to hear your kind words about Stephanie. She'll be thrilled to know that her knowledge, support and attention to detail helped make your holiday exactly what you were looking for.
Thank you for recommending Headwater and for recognising the value and expertise our team strives to provide. We hope to welcome you back for another memorable holiday in the future.
Just returned from cycling the Heel of…
Just returned from cycling the Heel of Italy with Headwater and it was unbelievable views food and accommodation all wonderful. This is our second time and we will book again thanks 🙏
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for taking the time to share your experience! We're delighted to hear that you enjoyed cycling the Heel of Italy and that the scenery, food and accommodation were all wonderful. It's especially lovely to know this was your second holiday with Headwater and that you're already planning to travel with us again. We truly appreciate your continued support and look forward to welcoming you on another adventure soon.
Fabulous Experience!
This was an excellent holiday made so very straightforward by the planning and support done by Headwater.
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for your lovely review. We're delighted to hear that you had such a fabulous experience and that our planning and support helped make everything straightforward and stress-free.
Providing a seamless holiday experience is what we strive for, so it's wonderful to know we delivered. We hope to welcome you on another Headwater adventure soon!
Walking round the Matterhorn through Headwater Holidays a first class trip.
It’s easy to book a holiday through Headwater. They also booked our flights, train tickets & we got a Swiss half price rail card which we used extensively on trains & cable cars. Very worthwhile.
Zermatt was an amazing place for a walking holiday with cable cars & trains easily accessible. The scenery was breathtaking.
The Hotel Europe where we stayed was first class. Lovely room with a balcony & a view of the Matterhorn. The breakfast & evening meals were superb & the staff were so helpful. Everything was spotlessly clean. Walking in the Matterhorn was one of my best experiences. The Matterhorn Glacial Experience was particularly good & with the half price rail card it as £60 but worth every penny. Zermatt isn’t a cheap place to holiday but if you get a hotel where your food is included you can save a lot of money. A main course in restaurants was between £30-40. There was a McDonalds which was always busy . The COOP supermarket was also good value for beer & wine, Swiss chocolate & general food. A good alternative to eating out. Overall this was a fantastic trip. I would recommend Headwater Holidays.
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for taking the time to share such a detailed review. We're delighted to hear that your Walking the Matterhorn holiday was such a memorable experience and that our team could help make the planning process smooth, from flights and rail travel to accommodation.
It’s wonderful to know you enjoyed the breathtaking scenery around Zermatt and that Hotel Europe exceeded your expectations with its warm hospitality, excellent food and stunning Matterhorn views. We’re also pleased the Swiss Half Fare Card added value to your trip and helped you make the most of the incredible mountain railways and cable cars.
Thank you for recommending Headwater. We hope to welcome you on another walking adventure soon.
An excellent holiday with Headwater
An excellent holiday to Copenhagen, Gothenburg and Stockholm with train travel between the cities and City Cards at each destination. The booking process, the hotels and information provided by Headwater was excellent. There was so much to see and do in each city.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your journey through Copenhagen, Gothenburg and Stockholm, and that the train travel and City Cards helped you make the most of each destination.
It's wonderful to know that our booking process, hotel selections and holiday information all contributed to a smooth and enjoyable experience. These Scandinavian cities have so much to offer, and we're pleased you had the opportunity to explore them fully.
We hope to welcome you on another Headwater adventure soon.
Cycling holiday from Seville to Cadiz
Cycling holiday from Seville to Cadiz. Really enjoyed it. It was extremely hot weather and Headwater’s local agent kept checking in with us to ensure we were ok. We were offered taxis if we needed them due to the heat.
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you so much for taking the time to share your feedback — we’re delighted to hear how much you enjoyed your cycling holiday from Seville to Cádiz.
We’re especially pleased that our local team were able to support you during the hot weather. Keeping our customers comfortable and well looked after is incredibly important to us, so it’s great to know their regular check-ins and flexibility made a difference to your experience.
We hope you returned home with some wonderful memories of your trip, and we’d love to welcome you on another Headwater holiday in the future.
Walking in the Dolomites
Beautiful scenery, great hotel, lovely staff and super walks that were easily accessible.
21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you so much for your lovely review.
We’re delighted to hear you enjoyed the beautiful scenery and had such a great stay at the hotel. It’s wonderful to know the walks were easy to follow and helped you make the most of the experience, and we’ll be sure to pass your kind comments on to the team.
We hope to welcome you back for another Headwater holiday soon!
We always have a great time with…
We always have a great time with Headwater cycling holidays. You always find a variety of accommodation and locations and usually provide us with good weather too! Cycling along the Danube from Passau to Vienna has completed our experience as we covered Vienna to Budapest in a previous trip.
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you so much for your lovely review and for continuing to travel with us on your cycling holidays.
It’s fantastic to hear that you’ve enjoyed such a variety of destinations and accommodation over the years — and we’ll happily take some credit for the good weather too!
What a brilliant way to build on your previous trip, completing the Danube route from Passau to Vienna after cycling from Vienna to Budapest. It sounds like a wonderful journey, and we’re so pleased we could be part of helping you complete that experience.
We really appreciate your loyalty and look forward to helping you plan your next adventure.
Our first holiday with Headwater and we loved it
Our first holiday with Headwater and our first walking holiday. We loved it! We were in a lovely hotel with terrific food, and the walks in the Dolomites were wonderful. The app was brilliant, we felt secure that we were on the right track and could just enjoy the walks.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you so much for your lovely review, and a big welcome to Headwater!
We’re delighted to hear that your first holiday — and your first walking holiday — was such a success. The Dolomites are truly special, and it’s wonderful to know you enjoyed both the scenery and your stay, as well as the food.
It’s also great to hear that the app helped you feel confident and relaxed along the way — being able to fully enjoy the walks is exactly what we hope for.
We’d love to welcome you back for another adventure soon!
Headwater always deliver great…
Headwater always deliver great holidays. We been with them several times, and each hotel or places is a little gem. We have never had a bad holiday with headwater, and it is always even better than the brochure / website description.
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Headwater Holidays
Thank you so much for your wonderful feedback and for choosing to travel with us time and time again.
We’re absolutely delighted to hear that each of your holidays has lived up to — and even exceeded — expectations. It’s especially lovely to know that the hotels and locations have felt like “little gems” and helped make each trip so memorable.
Your continued loyalty means a great deal to us, and we’re really pleased we’ve been able to consistently deliver the kind of experiences you look forward to.
We hope to welcome you on many more adventures with Headwater in the future!
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