HCE Arvostelua 

Dreadful. They simply cancelled my order, issued the refund and gave me no reason. No emails, no apologies, nothing. Terrible service.

AVOID ORDERING FROM THEM!!!!!!! We

I ordered a fridge online which then ended up being the incorrect one for the purpose we needed it for. The money had gone from my account into there account but yet they said they could not issue me with a refund and I would have to call my bank. Never in my history of purchasing goods online have I had anyone say they cannot refund the money to me. I now have to go through a whole bank refund process which is really supposed to be for refunds which are disputed, this will take several months.
Shambolic service I would not recommend buying from them. What company say “sorry I can’t refund you the money that I Have take from you as we have not received the money” even though the bank has already told me the money was in there account.

Ordered clinell universal wipes early July shown available at the time of ordering
Over 2 months now nothing has arrived and still awaiting a requested refund
BUYER BEWARE will never use this company again

Took my money and my order and never delivered
No updates in two months

Shambles of a company

Really unprofessional

I ordered a pulse oximeter following checking with HCE via chat A) the product was available B) delivery time frames (confirmed as being 2/3 days). The order was placed 12.43 the 31 March and credit card payment was taken at the same time. The order was seen and was being processed 31 March 12:46. The product was available to order on their website in the colour they specified was the only colour available. Other colours you could not select for order. Chased the order via thier 'chat' facility (twice), emailed their sales (no response), called their sales (told to email sales but eventually put through). Here is where it gets interesting..... I find (not them upfront telling me this, I had to chase and dig for the info) I was seventh in line for the product I ordered, the product was not in stock, the product was on back order, they could not tell me when the back order may be filled. When I question why I was able to place the order (bear in mind I couldn't place an order for the other options I would have preferred because they were out of stock) the one of two people in the sales office gets all chippy with me telling me it was standard online ordering practice....absolute rubbish! All the other sites I have EVER used will not allow you to place an order unless it is in stock OR invite you to email notification when it is back in stock. I shudder to think how long I would have been waiting for delivery to arrive or how long I would have been wait for notification from them that there were back order issues had I not had the presence of mind to chase delivery clarification. Do yourself a favour and heed the warning BUYER BEWARE

UPDATE: 12 April
And.....I’m STILL waiting for my refund for the product I was duped into placing an order for. It took them 30 seconds to take it from my credit card!

I was searching for a Gynaecological chair. Hannah was extremely helpful, providing brilliant advice.

We ended up purchasing a Medi-Plinth - electric with foot pad plinth. My colleague and myself are really happy with the speed of service and quality of the product.

We will definitely be returning to purchase our next asset.

Thanks,

Mike

The HCE team couldn't help us enough! The service was excellent from the website live chat, to the sales team over the phone.

They provided us with a quote very quickly and at a competitive price. They were even able to dispatch the product the same day with next day delivery.

I would highly recommend!

Never ever buy from them...