My audiology tools arrived this morning and I'm really pleased with the quality. Everything feels well made and carefully packaged. It can be difficult find suppliers that pay attention to the smaller... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I got my Littmann stethoscope engraved and it turned out really neat. The quality of the stethoscope is excellent, and it arrived within just 2 days. Very happy with the overall experience.
Yritys on vastannut
We have not received our order. We have emailed them 2 times and called two times. The tracking says awaiting information. I will now put in a dispute with our bank and order from elsewhere. I wish I... Näytä lisää
Yritys on vastannut
Hi ! i have placed an Order #4474 on 26th march and its not delivered till today, no one is giving me reply and no refund. i need the supply and no response. please talk with them before placing a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Apuvälinemyymälä
- Paikallinen terveysasema
- Terveyskeskus
- Lääketieteellisten laitteiden valmistaja
- Lääketieteellisten laitteiden toimittaja
- Lääketieteellinen hoitoryhmä
Yrityksen kirjoittama
Vena Cava is a UK-based supplier of high-quality medical equipment, clinical consumables, and healthcare essentials, serving NHS organisations, private clinics, care homes, universities, and individual healthcare professionals. Built with a strong focus on reliability, efficiency, and value, we aim to simplify the sourcing of medical supplies for professionals who need dependable products without delays or complications. Our product range covers everything from diagnostic equipment and stethoscopes to infection control products, medical furniture, and everyday clinical consumables. We work closely with trusted manufacturers and recognised healthcare brands to ensure that every product we supply meets strict quality and performance standards expected in modern clinical environments. At Vena Cava, we understand that timely delivery and clear communication are critical in healthcare. That’s why we prioritise fast dispatch, transparent order updates, and responsive customer support. Whether you are placing a routine order or sourcing specialised equipment, our goal is to make the process seamless and stress-free. We are continuously expanding our catalogue and improving our service to meet the evolving needs of the healthcare sector. With a growing customer base across the UK, Vena Cava is committed to becoming a trusted long-term partner for medical procurement. Explore our full range at www.venacava.co.uk and discover a smarter way to source medical supplies.
Yhteystiedot
20 Wenlock Road, N1 7GU, London, Yhdistynyt kuningaskunta
- +442080583531
- contact@venacava.co.uk
- www.venacava.co.uk
3,2
Keskitasoinen
50 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Clean Engraving and Fast Delivery
I got my Littmann stethoscope engraved and it turned out really neat. The quality of the stethoscope is excellent, and it arrived within just 2 days. Very happy with the overall experience.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Thank you for your wonderful review. We’re so pleased to hear that you were happy with the engraving and the overall quality of your Littmann stethoscope. It’s great to know your order arrived quickly as well. We truly appreciate your support and hope you enjoy using your new stethoscope for years to come.
The website was simple and easy to use
The website was simple and easy to use, and the checkout process was smooth and hassle-free. It was exactly what I needed for a quick and convenient order.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Thank you for your kind feedback. We’re delighted to hear that you found the website easy to use and the checkout process smooth and convenient. We always aim to make ordering as straightforward as possible, so it’s great to know we delivered on that experience. We truly appreciate your support and look forward to serving you again in the future.
We have not received our order
We have not received our order. We have emailed them 2 times and called two times. The tracking says awaiting information. I will now put in a dispute with our bank and order from elsewhere. I wish I had read reviews first as this is clearly a issue with this supplier and I wont be using them again.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
We are very sorry to hear about your experience and understand your frustration.
Please note that your order has now been fully refunded. We sincerely apologise for the delay and the communication issues you experienced regarding the tracking update.
We appreciate your feedback, as it helps us improve our service and processes moving forward.
My audiology tools arrived this morning…
My audiology tools arrived this morning and I'm really pleased with the quality. Everything feels well made and carefully packaged. It can be difficult find suppliers that pay attention to the smaller details, but this experience has been very positive so far. I'll likely place a larger order in the future.
2. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Thank you very much for your kind feedback.
We’re delighted to hear that you’re pleased with the quality of the audiology tools and the overall experience. We always aim to ensure orders are carefully packed and supplied to a high standard, so it’s great to know the attention to detail was appreciated.
We truly value your support and look forward to assisting you again with any future orders.
poor customer service
Hi !
i have placed an Order #4474 on 26th march and its not delivered till today, no one is giving me reply and no refund. i need the supply and no response. please talk with them before placing any order as they dont respond after placing order.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
We sincerely apologise for the delay and the lack of communication regarding your order.
Please note that a full refund for Order #4474 has now been issued. We understand your frustration and are sorry that your experience did not meet the standard we aim to provide.
Thank you for your feedback, and we apologise again for the inconvenience caused.
Efficient service
Needed some seca scales for our practice and they were the only ones who had them ready to ship. Called them up to double check and the person on the phone was dead helpful. Arrived next day.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Thank you for your kind feedback — we really appreciate it.
Glad we could help get the seca scales to you quickly and that the team was able to assist over the phone. We know how important it is for practices to receive equipment without delays.
If you ever need anything else, we’re always here to help.
Box was a bit bashed in the post but…
Box was a bit bashed in the post but the equipment inside was fine. Good products overall.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Thank you for your feedback and for choosing Vena Cava.
We’re sorry to hear that the outer box arrived a bit damaged in transit, but we’re glad to know the equipment inside was unaffected and met your expectations. We’ll take this on board and continue working with our delivery partners to improve packaging and handling.
Really appreciate your understanding, and we hope to serve you again soon.
We regularly consumables for our care…
We regularly consumables for our care home, and the service has been reliable so far. Orders are handled smoothly and the essential items we needed are consistently available. Overall, It's been a straightforward and dependable experience to deal with them.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Thank you for your kind feedback and for choosing Vena Cava.
We’re really pleased to hear that your orders have been handled smoothly and that you’ve found our service reliable for your care home’s consumables. Consistency and availability are key for us, so it’s great to know we’re meeting your expectations.
We truly value your continued support and look forward to working with you going forward. If there’s ever anything you need, our team is always here to help.
stress free procurement
Trying to source specific audiology equipment can be a real headache but these guys made it look easy. I found exactly what I needed on the site and the checkout process was very quick. The items arrived in pristine condition and the expiry dates on the consumbles were very long. It is good to know there is a reliable UK supplier that doesnt mess about with delivery times:)
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Thank you for such a fantastic review!
We’re really pleased to hear that sourcing your audiology equipment was smooth and hassle-free. Making procurement simple and reliable—especially for more specialised items—is exactly what we aim for, so it’s great to know the website, checkout process, and delivery all worked well for you.
It’s also good to hear the consumables met your expectations in terms of condition and expiry dates—that’s something we’re very particular about.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The Vena Cava Team
Delivery took a day longer than…
Delivery took a day longer than expected but the blood pressure kit is solid. Happy enough.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Thank you for your honest feedback!
We’re sorry to hear the delivery took a little longer than expected — we understand how important timing can be. That said, we’re really pleased to know you’re happy with the blood pressure kit and its quality.
We appreciate your understanding and will continue working to improve our delivery experience. Thanks again for your support!
Kind regards,
The Vena Cava Team
Bought a few diagnostic sets for the…
Bought a few diagnostic sets for the students at our university. delivery was quick and the packaging was robust. Everything reached us in perfect condition and the price was quite competitive tbh.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Thank you for your feedback!
We’re really pleased to hear the diagnostic sets arrived quickly and in perfect condition. Supplying universities and students is something we take great pride in, so it’s great to know the packaging, delivery, and pricing all met your expectations.
We appreciate your support and look forward to working with you again in the future.
Kind regards,
The Vena Cava Team
Never know what you are going to get
Very frustrating to wait for your parcel too long and then find what you have got is the wrong size.I ordered small dry wipes,and you del medium when on the packaging it clearly had medium,I advise you to send your staff to secsavers but I will never be ordering from hyou again.
23. tammikuuta 2026
Vastaus yritykseltä Vena Cava
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating it must have been to wait for your order only to receive the incorrect size.
This is certainly not the level of service we aim to provide. If the item delivered was incorrectly labelled or picked, we would have been more than happy to arrange a replacement or refund had we been given the opportunity to resolve this for you.
Please accept our apologies for the inconvenience caused. We take feedback like this seriously and will be reviewing our picking and packing process to help prevent this from happening again.
If you would like us to look into this further, you’re welcome to contact our customer support team directly with your order details.
Item never arrived! Scam!
Item never arrived, raised my concerns via phone, online chat and email with Venacava.co.uk, they ignored all my messages.
After almost 2 months of silence, I raised a case with PayPal, venacava.co.uk failed to respond to PayPal and thankfully, PayPal refunded the full amount.
Company is either a scam or the don't care about its customers.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
We’re very sorry to hear about your experience and understand why you’re upset.
A missed delivery combined with a lack of timely communication is not acceptable, and we sincerely apologise for the frustration this caused. While we are relieved that PayPal was able to resolve the matter for you, we regret that we did not address this sooner or more effectively on our side.
We want to be clear that we are a legitimate UK medical supplier, and situations like this are taken seriously and reviewed internally to prevent recurrence. We would welcome the opportunity to look into what went wrong with your order and the breakdown in communication, so we can learn from it and improve.
If you are open to it, please contact us directly at contact@venacava.co.uk
with your order details, referencing this review, and a senior member of our team will review the case.
Thank you for taking the time to share your feedback.
An extremely organised operation
Had my hospital appointment on the Wednesday and my first parcel arrived on the Friday. This was followed up by a telephone call a few days later when it was explained what the procedure was for future supplies and also the back up help that was available.
12. tammikuuta 2026
Vastaus yritykseltä Vena Cava
Thank you for sharing your experience.
We’re glad to hear your first delivery arrived promptly following your hospital appointment and that our team was able to follow up with a call to explain the process for future supplies and the support available. Continuity of care and clear communication are very important to us, so it’s great to know this was helpful.
Thank you for choosing Vena Cava — we’re always here if you need further assistance.
Vastaus yritykseltä Vena Cava
Thank you for your kind feedback.
We’re delighted to hear that you felt fully supported — providing the best possible service is always our goal. Thank you for choosing Vena Cava.
Vastaus yritykseltä Vena Cava
Thank you for your feedback.
We understand how frustrating it can be to see an item advertised when it’s temporarily out of stock, and we’re sorry for the inconvenience this caused. As a medical supplier, some products experience unpredictable demand or short-term supply delays, particularly when supporting hospitals and clinics.
We do our best to keep stock information up to date and appreciate your patience while we work to improve this further. If you’d like help finding an alternative product or checking availability, our team is always happy to assist.
Ordered item on 10th October
Ordered item on 10th October
Item still not arrived
Sent emails, emails not answered, sent WhatsApp, WhatsApp message not read, called 3 times and provided order number. Was advised no one was available to speak to each time I called. Was advised that someone would call me back each time I called but no one ever has.
Shocking customer service will not use this company again. My advice is don’t waste your time or money ordering from them
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had — it’s absolutely not the level of service we aim to provide.
Your order should not have been left unresolved for this long, and the lack of communication is unacceptable. We’ve recently moved to a new customer service and phone system, and unfortunately this caused delays in responding to some messages. That said, it’s still our responsibility to make sure every customer is looked after, and I apologise that this wasn’t the case here.
I’d really like to sort this out for you immediately. If you could please email contact@venacava.co.uk
with your order number (or reply to our previous email, if easier), I will personally ensure your order is either dispatched or refunded right away.
Thank you again for highlighting this — we are already improving our response times and call handling so situations like this do not happen again.
Very slow to advise of no stock
Ordered from them on 4 October. On 10 October received an email refunding my order saying they didn't have stock. Why does it take 6 days to find this out?
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
We’re sorry for the delay and understand your frustration. The item you ordered went out of stock shortly after your purchase due to high demand. Our team reviewed and processed refunds as soon as stock discrepancies were identified. We’re improving our inventory updates to prevent such delays in future.
Do not use this company I have waited…
Do not use this company I have waited nearly 1 month for a refund back and forth with emails. Honestly the most shocking customer service I have ever experienced.
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
Hi Jayne, we’re very sorry to hear about your experience and the delay with your refund. This is not the level of service we aim to provide. Please accept our sincere apologies for the frustration caused. We’ve taken your feedback seriously and are reviewing what went wrong to ensure this doesn’t happen again. If your refund has still not been resolved by the end of the week, please reach out to us directly at contact@sterlingmedical.uk so we can prioritise this immediately.
Do not use this company
Do not use this company. Not received my order nearly 4 weeks later. Customer service is appalling, do not reply to messages, emails or calls. No item or refund as of yet. Total joke.
I have now received a refund!
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vena Cava
I’m really sorry to hear about your experience — that’s definitely not the service we want to provide. Could you please share your order number so I can look into this right away and get it resolved for you?
Thank you for your patience, and I’ll do my best to get this sorted quickly.
Sterling Medical Team
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