Was unable to log onto the website so communication was via email. Following a call from cutomer services was supported to access the site and change my order. Thanks
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Always Always delivers!! I only buy what I require and no problem at all Can easily amend future orders & ok a delivery cost BUT welcome back to milk on the doorstep Fresh & completely env... Näytä lisää
Yritys on vastannut
Deliveries are great: reliable, early morning and easy to change or add to online or by phone. So sustainable with glass bottles returned instead of plastic. It's really good being able to add locally... Näytä lisää
Yritys on vastannut
I live in Kingsclere and I always get what I order and my milkman comes at a reasonable time for delivering. The milk is really nice and you can taste the difference from the supermarkets. All the pr... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Since 1976, Hanover Dairies has proudly served communities across the North East, North West, and more recently the South of England, building a trusted network that ensures quality and reliability. Whether you’re a home, shop, business, or school, we provide convenient delivery services tailored to your needs. Our commitment to sustainability means we deliver milk in environmentally friendly, returnable glass bottles and recyclable plastic containers - because caring for the planet matters as much as caring for our customers. At Hanover Dairies, we bring the finest fresh produce straight from local farms to your doorstep, backed by first-class service that only decades of experience can deliver.
What We Do
Yrityksen kirjoittama
- Bringing sustainability to your door, wherever you are. Home, office or business.
- Enjoy fresh milk without the hassle. We deliver directly to your doorstep—whether that’s your home, your office, or your business, so you never run out. Choose between reusable glass or eco-friendly plastic, and plant-based options to support your green goals while savoring quality you can trust. For more information contact us at enquiries@hanoverdairies.co.uk with your requirements.
Yhteystiedot
Unit 2 Blaydon Industrial Park, NE21 5ST, Blaydon-on-Tyne, Yhdistynyt kuningaskunta
- 01914149300
- enquiries@hanoverdairies.co.uk
- www.hanoverdairies.co.uk
Use code TRUST for 6 weeks discount!
4,8
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 74 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Needed some changes to be made on my…
Needed some changes to be made on my order for Monday 15th June but because of the 3 day lead time couldn’t quite do it myself. So contacted Hanover and they sorted it straight away. Thanks /i
11. kesäkuuta 2026
Vastaus yritykseltä Hanover Dairies
We're so glad to hear this! Thank you for leaving us a review ☺️
It is a great service
It is a great service, we just a little sad that it is delivered the night before the delivery day
2. kesäkuuta 2026
Vastaus yritykseltä Hanover Dairies
Thank you for taking the time to leave us a review, we really appreciate it! Did you know we offer cooler boxes? If you get in touch with our customer service team they'll be happy to help ✨
When I need to change my order it's so…
When I need to change my order it's so easy and quick. Overall the service is very very good thank you.
8. kesäkuuta 2026
Vastaus yritykseltä Hanover Dairies
Thank you for your five star review! We appreciate it ☺️
Misleading price, don’t be drawn in
After having someone come to the door trying to offer milk delivered to the door decided to give it a go. Told him how much milk we use and gave a price that wasn’t too much more than the supermarket so agreed. Turns out the amount he had written down was actually far less milk than we needed for more money but still thought at least it’s supporting local farmers. However, to make things worse after receiving the first delivery I created my account online to find the invoice on here was even more than the hand written slip I had received, now about double what it costs at the supermarket. I rung to cancel and stated that I had a slip with the price on so why was I being charged more than this but was just told that he must have made a mistake and that there’s no way it would be that price. Definitely avoid, I am bad at saying no to people at the door but wish I had as was more expensive than I wanted and felt scammed by then having to pay even more money than I was told. Not sure if just a mistake or deliberately mislead to get me to sign up.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hanover Dairies
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve encountered - this is not the level of service we want any customer to receive, nor is it what we expect of our customer service team.
So we can put this right, please contact our customer service department and ask to speak directly with our Customer Service Manager, please advise you have been asked to do this via Trustpilot. They will be able to review the details with you.
We appreciate you bringing this to our attention and would really like the opportunity to resolve this for you.
Excellent company to deal with so…
Excellent company to deal with so reliable. I have had an account with them for over a year now.
3. kesäkuuta 2026
Vastaus yritykseltä Hanover Dairies
We're so glad to hear this! Thank you for leaving us a review ☺️
Great service with on-time
Great service with on-time, sometimes early, delivery of fresh milk and eggs
2. kesäkuuta 2026
Vastaus yritykseltä Hanover Dairies
Thank you for taking the time to leave us a review, we really appreciate it! 😊
Vastaus yritykseltä Hanover Dairies
We really appreciate your five star review, thank you! 🥛
Easy to order milk and other drinks
Easy to order milk and other drinks. Delivered on time.
24. toukokuuta 2026
Vastaus yritykseltä Hanover Dairies
Thank you for your five star review, we really appreciate it! ✨
A truly awful experience with this…
A truly awful experience with this company, deliveries were late or did not appear or were the wrong thing. Portal dosn't offer anyway to dispute these apart from calling in or emailing. Would not recommend
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hanover Dairies
Thank you for your feedback. We’re genuinely sorry to hear about your experience, as this is not the level of service we expect for our customers, we are updating our portal this year, however our customer service team deal with all queries via telephone, email or chat during our opening hours.
We’ve requested further information directly through Trustpilot so we can look into this in more detail. If you’re able to provide your URN or email address via trust pilot email we sent you, we’ll be able to investigate what went wrong with your deliveries and investigate this further.
We appreciate you bringing this to our attention and hope to resolve it as soon as possible.
Had a few deliveries with no issue how…
Had a few deliveries with no issue how ever the last 2 deliveries have been missed and i have been told that my order would be delivered today and its not been delivered... i pay a lot of money for these deliveries and the service over the past 2 weeks has been awful.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hanover Dairies
Thank you for taking the time to share your feedback. We’re really sorry to hear about the missed deliveries - this is not the level of service we expect to provide.
We’ve requested further information through Trustpilot so we can look into this properly. If you’re able to provide your URN or email address in response to the email, we’ll be able to investigate the recent issues you have had and understand what went wrong over the past two weeks.
We appreciate you bringing this to our attention and want to get this resolved for you as quickly as possible. Please contact our customer service team if you would like to discuss sooner.
This service is quite often a life…
This service is quite often a life saver. I have very little money and this delivery is vital to make sure I have milk in the house. This company is helpful and polite and very quiet. I say quiet because I rarely hear the milk being delivered. I have now increased my order to include some flavoured milk at the weekend which is really tasty. I love the flavour.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hanover Dairies
We're so glad to hear this! Thank you for leaving us a review ☺️
Vastaus yritykseltä Hanover Dairies
Thank you for taking the time to leave a review, we really appreciate it 😊
Quality service
Quality service
Quality product (milk) in a glass bottle just tastes different
No complaints
7. toukokuuta 2026
Vastaus yritykseltä Hanover Dairies
Thank you for your five star review! We appreciate it ☺️
I contacted Hanover to firstly amend my…
I contacted Hanover to firstly amend my regular order and secondly to advise of an upcoming holiday. I received an almost immediate aknowledegment and response so thank you for that.
22. huhtikuuta 2026
Vastaus yritykseltä Hanover Dairies
We're so glad to hear this! Thank you for leaving us a review ☺️
Great old school milk deliveries
Great old school milk deliveries. No issues at all would recommend.
1. toukokuuta 2026
Vastaus yritykseltä Hanover Dairies
Thank you for your five star review, we really appreciate it! ✨
Delivery is great …
Delivery is great but the milk needs to be left in a place out of the sun
22. huhtikuuta 2026
Vastaus yritykseltä Hanover Dairies
Thank you for your five star review! We appreciate it ☺️ If you have a place you'd prefer your delivery to be left please contact our customer service team at enquiries@hanoverdairies.co.uk, we can add instructions for your milkman. 😊
Milk bottles to your door!
There is nothing more special than getting your milk bottles secretly delivered to your door, without you even knowing it's happened. I love Hanover Dairies and the products are freshly delivered without any issues. Highly recommend this service and products.
15. joulukuuta 2025
Vastaus yritykseltä Hanover Dairies
We really appreciate your five star review, thank you! 🥛
Second time delivery has not arrived
Second time delivery has not arrived, blamed on inexperienced drivers. Milk bottles not picked up in the past. The web experience is poor and outdated so sadly I have cancelled and returned to supermarket.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hanover Dairies
Hi Liam, Thank you for taking the time to share your feedback, and I’m really sorry to hear about your recent experience.It’s disappointing to learn that your deliveries didn’t arrive as expected and that your empty bottles weren’t collected - this certainly isn’t the level of service we aim to provide. We understand how frustrating this must have been, especially when it’s happened more than once.
We also appreciate your comments about our website. We’ve just launched an updated version and are continuing to make improvements, so your feedback is really valuable as we refine the experience further.
If you haven’t already, we’d really encourage you to contact our customer service team directly. They’ll be able to look into what happened with your deliveries and collections in more detail and do their best to put things right.
We’re truly sorry that we’ve lost your custom for now, but we do hope we might have the opportunity to serve you again in the future once improvements are fully in place. 😊
Helpful and friendly staff who are able…
Helpful and friendly staff who are able to quickly make changes to my Mum's delivery schedule
15. huhtikuuta 2026
Vastaus yritykseltä Hanover Dairies
We're so glad to hear this! Thank you for leaving us a review ☺️
Good service
Good service, responsive comms. One delivery glitch was promptly resolved and they handled a late cancellation smoothly.
20. huhtikuuta 2026
Vastaus yritykseltä Hanover Dairies
We're so glad to hear this! Thank you for leaving us a review ☺️
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