The Handmade Christmas Co Arvostelua 

Ordered in August, so granted plenty of time for delivery in time for Christmas. However, there was no notification as to delivery being significantly delayed, nor was I kept up to date via email.

I had to reach out to question where my order was 2 weeks after ordering and it was only on the second chaser email that I got a response which said 'we’re in the process of building up our team and preparing for Christmas, so some orders are taking a little longer than usual'.

Item arrived 5 weeks after order date and overall I'm happy with the actual product but the customer experience/service was shocking.

I so like this company..the products they sell are completely unique and a delight to give as gifts. Easy process to purchase and always kept informed. Compliments and thanks to all at the Handmade Christmas Company.

Have ordered a sack for the last 7 years as each grandchild is born. They think they are amazing with their special names.

Really lovely Christmas crackers. Would highly recommend.
Customer service is excellent. There was a mix up over delivery which was sorted out quickly, politely and generously.
Will always get my crackers here.

Lovely personalised Christmas sack, very promptly delivered

Excellant customer service, excellent products. Excella t quality. Simply a great company. Delivery on point too. Been using for over 10 years and will continue to. Highly recommended

What great communication and products! Their customer service is exemplary. In my opinion, the prices are very reasonable for the high quality. I’ll order from them every year.

Ordered a Christmas sack for my Daughters first Christmas back in April 2026, didn’t receive an email from the company until the 10th of July. They explained then that someone in their team had passed away and it had a knock on to production. Then on July 16th I was contacted about a design I had picked wasn’t available but a similar one was. I have now received my Christmas sack and happy with it. Thank you.

After finding the website being unable to take my order for a personalised bauble with my wife’s name on it, for several weeks, I received an email from a kind young lady stating that the site had been closed temporarily after the festive season (to allow coworkers to take some time off and recuperate). She invited me to do one more attempt to order my bauble, now she got everything back up and running! Which I did……the lovely bauble arrived today in our home in Holland and we’re very blessed to have the four baubles for our family complete again. Can’t wait for Christmas and seeing them gracing our tree once more. Thanks so much guys!! Merry Christmas to you all.

Beautiful products which were beautifully wrapped in their own personal bags, well packaged to prevent any damage during delivery.
I also needed assistance due to an accidental double order. The customer service was brilliant and sorted the problem in a few minutes, including the necessary refund.
I have used this company a lot and will continue to do so for all my Christmas (and other) needs.
Thank you Handmade Christmas Co.

I ordered a Christmas gift from The Handmade Christmas Co.

I was not satisfied with the product and contacted my bank regarding the issue. My bank (Barclays) processed a refund on my behalf.

After this refund, the company used my card details again without my knowledge or consent and charged additional amounts to my card.

Barclays confirmed that this was an unauthorised transaction and refunded the money to me.

I am very concerned that my card details were stored and misused. I would advise other customers to be extremely careful when shopping from this website.

I placed an order with this company and unfortunately won’t be using them again.

After my purchase, I became aware via social media that they regularly submit trade mark/IP complaints against other small sellers in the same space, including products that appear to have existed long before their registration. It feels less like fair competition and more like using marketplace systems to remove others.

As a small business owner myself, this didn’t sit right with me.

Based on my experience, I wouldn’t order from them again and would suggest others do their research first.

delivered on the and product was as good as expected, perhaps better

Very poor service.

I ordered Christmas Crackers, including personalised items, at the beginning of December in order to receive them in time for Christmas. However, the shipment to Italy only took place after Christmas, making the purchase completely unusable, as these products are strictly linked to the holiday.

I contacted Customer Care multiple times, including offering to cancel the personalised items to receive the standard ones in time, but I never received any response. While the website and products appear very appealing, when selling items so closely tied to a specific date, delivery by that date should be guaranteed or clearly communicated.

Overall, this was a very disappointing experience, and I would not recommend this website.

Really great crackers and prompt delivery.

Ordered weeks ahead of requested delivery date of the 19th December 2025. No updates from them re any problems but my hamper wasn't even dispatched until three days later and apparently delivered on the 23rd when no one was there, was left outside in a car port. Their response 'The delay is simply due to an enormous volume of hampers that required dispatch.' Not my problem, order was made well in advance!

Excellent customer service. My crackers were delivered very quickly & looked amazing. Great to have a personalised gift inside too. Thank you

This was a Christmas gift to my nieces who live in London and I liked the offerings and presentation and they were really happy with it. However, I'd requested delivery to be on December 23 and the delivery was attempted on the 21st when they were out at work. Instead of leaving it outside their door (or leaving a note), they came back the following day. Luckily someone was home to receive it as this was still not the correct day.
I spent a great deal of time researching the perfect hamper for them and, while I think the product is great, I'd prefer to have trust in a company that they will follow through on instructions (or at least have them inform me if this is not possible).

Excellent quality personalised crackers - well worth that extra few ££