Gymbox Arvostelua 

Great gyms, top classes, lovely staff and inspiring clientele. What’s not to like!

I visited this gym as it’s opposite my office. I explained I was looking for a gym that offers reformer Pilates and appreciate it’s not going to be easy. I was told that reformer Pilates was starting in August. I was then rushed to sign up with the sales person ringing and texting me constantly. I think from there I should have known it was a red flag. I then wanted to cancel my gym membership as I fell pregnant and I’m currently under high risk. I was challenged and ask to provide evidence. Never in my life have I ever been asked to provide evidence not even to my work place. Oh and I was told that there is a dj Monday to Friday between 5pm to 8pm at Victoria london. I can confirm this was also a lie.
Just avoid at all cost as their customer service is awful. They lie to get you through the door. Just awful.

Gymbox is great but I have guest passes that I simply cant use. Its such a complicated process. Pls fix this. Also would be great if there is more communal area / cofee / drinks etc

Relatively pricing gym and over crowded to an extent that its impossible to train. Had to cancel as it was even hard to move around in the gym felt like walking on Oxford St.
Management is awful and short-sighted - you can see that base on their silly terms and conditions just to charge members.

not the worst gym but definitely not a good company/brand. Will recommend considering other gyms

Gym is ok, but if you're into classes, you have to know that it's a mission to book a session. Better be quick and book it 3 days before at 10am straight. I'm dissapointed.

Recently joined the GYMBOX in Stratford. It’s fast becoming my second home. Great classes and gym, reception staff are lovely… would like to see more morning yoga classes

I regret my decision to join GYMBOX. If you’re considering membership, be warned: unless you want to deal with debt collectors chasing you for hundreds of pounds above the amount you have to pay initially after canceling, look elsewhere. I would advise nobody to join this gym.

The staff has been uncommunicative and rude when I tried to raise my concerns. I submitted three complaints explaining why I needed to cancel—due to relocating and the gym being so overcrowded that I could never access equipment—but I was completely ignored.

I made several attempts to call and email, only to encounter a frustrating “computer says no” mentality. It’s clear that once they have your money, they don’t care about your situation.

While the facilities are nice, the lack of customer support when dealing with membership issues is incredibly disappointing. I expected better from a gym of this caliber. Save yourself the hassle and choose a different gym!

SCAM

Without a doubt the worst gym in London. Never any equipment available to use. Rude staff, can't get into any classes. Don't waste your money

Absolutely terrible experience with Gymbox. Stay away. I was forced, threatened and constantly persecuted via email, phone and messages by the reception team to pay for an entire month in which I didn’t use the gym for a single day. I contacted them and explained the awful life situation I was going through and how I was forced to move out from my place. They refused to negotiate or show any care for loyal customers like me, who was there every day. It’s like they are just happy to steal money. This is NOT how you build a community or take care of people who’ve supported your business. I used to recommend Gymbox to everyone, but after this, I don’t. Their customer care team and reception team are trained to be cold and pushy. A complete disappointment! I will never come back

Gymbox Membership and Cancellation Experience - 1 star
My experience with Gymbox, particularly during the cancellation process, was deeply frustrating and highlighted several issues with their customer service and facilities.

Pros:
+Victoria branch maintained acceptable standards
+Initially helpful staff guidance for cancellation

Cons:
- Complicated and problematic cancellation process
- Unexpected charges and price increases
- Poor communication and customer service
-Most locations (except Victoria) are overcrowded and poorly maintained
-Technical issues with website and payment systems

Questionable billing practices
I attempted to cancel my membership on May 27, 2024, following staff instructions. However, this led to a series of issues including unexpected charges, involvement of a debt collection agency, and difficulties in accessing crucial information due to website errors.
The cancellation process revealed several problems:

-Website errors prevented access to terms and conditions
- Conflicting information about post-cancellation membership status
- Unexplained price increase from £79 to £83
- Incorrect personal information on file
- Faulty online payment system

Dealing with both Gymbox and their debt collection agency felt like 'talking to a brick wall.' Neither seemed interested in addressing customer concerns or providing clear explanations.

Regarding facilities, most Gymbox locations I visited (excluding Victoria) were overcrowded, unclean, and showing signs of deterioration. This decline in quality, combined with the difficult cancellation process, significantly impacted my overall experience.
I ultimately paid the full amount demanded to end the ordeal, but I'm left with a very negative impression. While no commercial gym is perfect, Gymbox's apparent lack of consumer-first approach is disappointing.

Potential members should carefully consider these factors and thoroughly review all terms before committing.
If you do join, keep detailed records of all interactions, especially regarding cancellation.

Great gym with solid facilities, well-structured classes, and the occasional DJ which adds a fun vibe. The place is relatively clean, and they even offer shampoo and conditioner.

However, I signed up for a 6-month contract, and during that time they assured me I could freeze my membership if needed. What they failed to mention is that you can only freeze it by full months—not just for a couple of weeks.

I informed them well in advance that I was relocating to another country and wanted to cancel my contract. Despite this, they insisted I had to keep paying for an entire extra month, which I understand—contracts are contracts. But what really got me was that they wouldn’t let me freeze that last month, even though I hadn’t used the freezing option at all.

It feels like they prioritise squeezing every last penny from customers over providing any real flexibility or understanding. For that reason, I can’t recommend signing up here. They clearly care more about money than customer experience.

The gym is great, the team is great, the music playlist is even better!

Good lighting , clean , helpful staff

Love this gym so much! Use the one at bank the most and think it’s the best gym in the whole of London. The yoga classes are very high quality and the staff are extremely approachable. Every GYMBOX gym I’ve been to has been a 10/10 experience.

Awesome facilities and great staff - a unique gym experience for all the right reasons!

The classes are great and the people are nice but once you have joined, the biggest failing gym box has is on communication.

I don't seem to get any response from them despite having the direct details of the contact person whom I initially interacted with.
It seems gym box are only concerned with communication with customers to register for membership and only response in that aspect, once you signed up they don't care.

Furthermore in relation to strike rules, they don't necessarily investigate or read emails, they just ban you. I missed two classes one in the midday and after work. I received an email about this to which I responded for the circumstances I was ill and had to go home and only realised late afternoon about the classes. Again no acknowledgement or response and in my third classes I was bit late but again I have been banned on the three strikes rules.

Gymbox should seriously investigate and improve on their communication, it's not just about signing up but it's also about maintaining your current customers too.

Great gym that keeps you motivated

Good atmosphere

An excellent gym lots of high quality classes, amazing facilities and generous student discount. Really worth the money for those willing to invest in their health.