Gsequestrian Arvostelua 

I ordered a pair of boots for my niece's birthday on 29th April, her birthday was on 8th May and I was expecting to receive the order before then. On 6th of May afternoon I received an email saying they do not have the item in stock and I will get a refund. So I had to pay for special delivery from somewhere else to get something for her present on time. If you have time and can find your item from somewhere else do it and avoid this company.

I ordered riding boots back in March and returned them within the returns period and I have still not received a refund. I have emailed them several times with the returns tracking number and have still not had a response. Very disappointed.

Great selection of products and quick delivery, however 4/5 stars as the packing was so bizarre! I ordered two rug racks and a saddle rack plus a few a smaller items. The small items were in a small box, but the rug racks and saddle rack were bound together by cable ties and wrapped in cling film! Luckily there was no damage but it could well have arrived terribly scratched. Even a bin bag would have been better than cling film!

Overall I am satisfied but packaging could be improved for a more professional service, as the way it arrived is what I might expect for items bought from Facebook or eBay.

I love using GS Equestrian, they have a beautiful website, lots of products and the best part is you can use Klarna and the free shipping if you spend enough. It is the easiest online equestrian store to use and I will most definitely buy from them again.

Highly recommend!

Do not use unless you want to wait 14 days for your horses water buckets and feed buckets to arrive. Ended up having to buy twice. Really shoddy and unacceptable service when so many other equestrian online shops are doing so well!!! AVOID

Ordered a rug - a week later I get contacted by e-mail saying that due to the ongoing Covid situation it's not been dispatched yet and they can't confirm when they will do so. Most companies seem used to working with Covid restrictions 11 months in so this seems a weak excuse. I replied asking them to cancel, as another store was able to deliver next day - no reply. After another e-mail, still no reply. Another week on I phoned them. They were quick and courteous, but absolutely no apology for the lack of reply, or the fact that two and a half weeks after paying for a rug it still hadn't been sent. My recommendation is to avoid.

Have shopped here for more than a year now, always have what I’m looking for. Great prices and fast delivery.

Ordered my item and was dispatched relatively quick and in time for christmas as it was a gift. Great I thought. However on receiving my order, they had sent me the incorrect size. Popped them email and was told I would have to return it but at my own expense for postage and package. Was annoyed as it was clearly an error on there part. Asked them to ensure that the size I had ordered would be kept for me as it was there fault i had recieved the wrong size. Sent it back and a week later received an email saying they had run out of the size I had ordered. Sent them an email and no apology, no help and just told take your refund, your problem now. Poor customer service and very unhelpful. Would never order from them again and would certainly not recommend them to anyone.

Cannot recommend. Very quick to despatch items. However I had a complaint about poor quality/faulty overreach boots which both split after 5 days. No response to my email even after a reminder. Replaced elsewhere with Shires which are still good as new after a couple of months wear.

Excellent service. Prices reasonable and fast dispatch considering Covid-19

Ordered items and it took 11 days to get despatched. Emailed asking where my parcel was and requested to remove an item off the order as I no longer required it, got a generic copy and paste email and was then told after asking them again I couldn’t remove the item (even though the order hadn’t left their warehouse).

Parcel arrived in a box that was falling apart with the tape coming off the box so the parcel was opened. Thankfully nothing was damaged as I’d dread to think what their returns policy is like if this is what their standard customer service is like.

Used to be a company I’d recommend to order from, however based on my last experience with them I highly recommended using another company.

Would highly recommend. The service was fantastic, the delivery was quick, and the product was amazing. :) will be buying again for them

Great company, always efficient and will always use when I need something quickly. Highly recommend

Brilliant company, love their own brand jodhpurs very cheap but amazing quality, I ordered 2 more pairs but unfortunately they where lost in the paid but I contacted costumer service and they where brilliant and sent me replacements