Paid £4.99 for a very slim softback children's reading book 'Days Out With Frog and Toad'. Described as 'Very Good ' condition. Of 64 pages 32 had bright pink or yellow highlighter through many sente... Näytä lisää
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Ordered a travel book for upcoming holiday, via Amazon.es. tracking number only applies whilst still in uk, l live in Spain. 15 days passed with no delivery and no tracking updates! I contacted Gree... Näytä lisää
Another dire experience with Greener Books. They giving me a Royal Mail tracking number and Royal Mail doesn't even recognise it. Not the first time this has happened either. Like all of Ihezi's compa... Näytä lisää
Book never arrived. Tracking number not recognised by Royal Mail. No response to five emails. No response to request for refund. No help from Abe Books and it wouldn't accept any downloaded info... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
With over 590,000 reviews on Amazon, Greener Books is home to thousands of preloved books - an enterprise with a passion for books and supporting the environment!
Yhteystiedot
60 Coronation Road, NW10 7PX, London, Yhdistynyt kuningaskunta
- customercare@greenerbooks.co.uk
- www.greenerbooks.co.uk
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Highly recommended
Ordered 4 school books for my son. I was amazed to see how quickly they arrived during this difficult lockdown period and in perfect condition.
Highly recommended.
What a service
What a service! My book arrived we’ll before the due date. Was, as far as I could tell, new and unread.
And what a price including post etc
Many thanks
SteveG
My original order did not arrive but my…
My original order did not arrive but my messages were answered quickly and a second copy was sent to me which arrived quickly.
The messages from this company were very courteous and friendly and I would certainly shop with them again.
Ordered a book from this company via…Amazon
Ordered a book from this company via Amazon. Had message saying it had been sent. I waited couple weeks then contacted them by email. I was assured that it had been sent but as I hadnt recieved it an other would be despatched. That was 2 weeks ago still hasnt arrived. I would not recommend this book seller.
Book I ordered never arrived
Book I ordered never arrived. Did get a substitute ...not at all connected to original request!! And definitely not wanted. Was promised original order would be sent still waiting.
Thankfully paid by PayPal was able to get refund
Disappointing service won’t use again
Book not delivered
Ordered a book from this company, which still hadn't arrived three weeks later. Company promised to dispatch a replacement, which a further three weeks later also hadn't arrived. They did not give tracking information for either book.
When I enquired again, I was told that they did "not have another copy to send" - it's not clear that they ever had the book they were claiming to be able to sell. The fact that I had to explicitly chase them for a refund speaks poorly of them.
My book never arrived
My book never arrived. They are not providing a tracking number. Avoid this company !!!
Don't Believe the Condition description....My book just arrived (Fragrant Palm…
My book just arrived (Fragrant Palm Leaves Thich Nhat Hanh). Condition described as good - that was a lie. it was in poor condition, battered and bent along all the edges with the bottom right hand corner bent back. Inside was an airline boarding pass as a bookmark - never removed, clearly showing that the sellers didn't even bother to flick through this book before passing it on to me, the buyer. I wish I had seen these many other bad reviews before I wasted my money with Greener books, but lesson learned. Now I have contributed one of my own as a warning to other, more savvy buyers. As for me....Greener Books?....Never again.
Unimpressive
Ordered an out of print book from this company. It did not arrive after a reasonable time. Was told a replacement would be sent immediately. Also did not arrive. Although I have been given a refund, I shall be avoiding them in future. One book not arriving is understandable, the second time it makes you wonder if the book was ever posted or even if n stock.
Book did not arrive
Book did not arrive. Supposedly shipped but no tracking information sent and now a month since ordering. Unless it’s coming from the moon, my guesses are that it wasn’t shipped in the first place. Where do all of these lost books end up? Raised a refund request with Abe Books, company did respond promptly and issued a refund but money not visible on my account - yet....
Excellent customer service
I recently made a purchase from Greener Books, I had an issue with my order so I emailed customer services, a lady called Tina replied straight away and sorted out my query in a very professional manner, she was extremely helpful. Very happy with service I received. Thank you Tina.
I was very disappointed with Greener…
I was very disappointed with Greener books. I received part of an order but after being told at least twice that the other book had been posted it never arrived!
I received a full refund which was appreciated but if they were posted where did they go?
Highly unsustainable packaging.
Although Greener books describe themselves as sustainable and environmental values, their packaging is far from that. The books ordered arrived swiftly, and were in good condition, but the packaging was nasty heavy blue plastic, completely unrecyclable, when they could easily have used heavy duty envelopes or card wrapping such as Amazon uses.
Got books through Amazon
Got books through Amazon, they looked new and hardbacks, yet cheaper than a large coffee 🤔
Very pleased.
Got a dog, get reading Jan Fennells books ✌️
I have had no problems with the books…
I have had no problems with the books that I have bought from Greener Books - however, I do take issue with the fact that they describe themselves as committed to 'sustainability' and yet now (as opposed to a few years ago) wrap their packages in one-use plastic. For this reason, I have marked them down and will be avoiding them in the future.
I was a bit concerned after reading…
I was a bit concerned after reading some of these poor reviews but my fears were unwarranted, my book arrived well before it's eta and as per the description was in great condition for a fantastic price. Ignore the nay sayers, everyone has a bad day but I found the service perfect!
I received my book very promptly
I received my book very promptly.
Moreover, it was in excellent condition for its age, and the price was exceptionally good.
Compré online y al ver que el libro…
Compré online y al ver que el libro tardaba en llegar, contacté con ellos y tras pedirme disculpas, me enviaron otro ejemplar rápidamente diciéndome que era posible que el primero llegara también y así ha sido, ahora tengo dos por el precio de uno. Está claro que la demora no fue culpa suya. Volveré a comprarles.
Late at shipping but sorted.
Placed order of an electronics book which did not arrive by the expected date, I did claim a refund from Amazon which was accepted then the book arrived. I will give an honest review that they did eventually send the book and did provide signed for tracking after I messaged. I agreed to change this review because the book arrived. I won’t rate as bad and they did try as far as I can see but 3 stars are better than none.
If I do buy from them again I hope the book arrives before or on the date it says expected.
I can’t give a good rating as I think average is appropriate.
When my refund arrives I will send it back because I received the book in good condition.
Entirely wrong book just delivered
Entirely wrong book just delivered. Incomprehensibly and incompetent.
Christian
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