GoSingles Arvostelua 

I will never book with this company again! The hotel advertised had been closed for 2 years - we weren't notified of a hotel change until we reached our destination. Although clean the hotel food was awful (food not served from their main menu) - it seemed like we were served the cheapest option possible. I had paid for breakfast & dinner but ate out most of the time so spent extra money. There was also no Gosingles rep at the hotel and they confirmed 8 people were booked onto the holiday when there was only really 5. Vert disappointed and underwhelmed!
I have since learnt that this company used to be called Solitaire. Name changed because of bad reviews? Wonder if it will happen again....
They just take your money & don't seem to really care about your holiday. Atrocious service!

Eventually received a response to complaint 3 months later saying they are reviewing credibility of review - load of rubbish - the "series" of reviews were not posted by one individual but by different people on the same rubbish holiday!!

This is a rogue/cowboy company. I believe the owner used to own Solitaire a few years ago which is why they quote the many years of experience! I am going to report them to Trading standards/Consumer Line.
1. HOTEL CLOSED & DERELICT - The hotel 'President' advertised on the website has been permanently closed for over 2 years ago! I only booked in September and they said nothing about this to me. We saw the hotel, locked up and overgrown.
2. HOTEL WE WERE PUT IN WAS POOR - We were just taken to Hotel Ambrosiano and dumped by the taxi driver, (we thought he was the Go Singles rep) at this hotel with 4 stars over the sign but this was not a 4*. The food was utterly appalling.
3. THEY LIED ABOUT GUEST NUMBERS ON THE HOLIDAY - Go Singles told us all individually when booking that there were 8 people on the holiday... there were 5! This matters to people on this type of holiday. I only booked 4 weeks prior to departure and was therefore the fifth (!) to book.
4. THEY LIED ABOUT A HOLIDAY REP - The brochure stated a 'dedicated Go Singles host at the hotel' ... there was no one. An envelope handed to each of us on arrival stated 'your representative Emiliano will meet you at the hotel for your welcome meeting on 19.10.22 at 5.30pm'. He turned up to collect money for an additional optional trip if we wanted to go to Sienna (Euros 165 each) the next day and said he was just the tour guide for the tours. He threw his hands in the air and said he wasn't the Go Singles rep and that it was nothing to do with him!
5. WE HAD TO SORT ALL EXTRA EXCURSIONS OURSELVES - That same envelope said, 'we offer you a programme of interesting options' ...We had to sort out everything ourselves, thankfully the hotel owner was helpful and booked some excursions for us.
The 'Hotel President' advertised by Go Singles had lovely pictures of an outside pool, the one we were put in had a tiny court yard of benches and tables as it was a city centre hotel and an 'indoor pool' which wasn't an ordinary indoor swimming pool, as it was a 'spa pool', shallow and old fashioned and looked awful. No one used it and you had to pay for a towel and robe to use it. This company is clearly run by people who just want your money. They don't care what they offer, they’re not interested in repeat business and fulfilling their side of the contract, otherwise they wouldn't tell these lies. They did the same when they were Solitaire... i didn't know when I booked, that it was the same person but they lied to me then as well about numbers and then cancelled the holiday a week before to Ischia.
Go Singles reply below is 3 months after I posted the review, and its obviously not for my benefit but for the benefit of Barclaycard as a credit giver. They wrote their disinterested reply to my complaint letter last year. They have stated in this reply on Trustpilot that my review is false, this is because they do not like my review (!) and because I provided overwhelming evidence to Barclaycard who acted in my favour. Yes of course Solitair and Go Singles are separate companies; Solitaire was liquidated with one of the directors stated as Anish Nambiar and Go Singles was created with the same director Anish Nambiar …as per Companies House published information! You state that you note from your records that an e mail was sent about the change in hotel. No such e mail was received because no such e mail was sent and no such e mail was received by any of the other 4 people on the holiday either! There was no renovation of the hotel as you state, I sent you photos of the dilapidated Hotel President which showed a chain on the metal fence and a sign saying in Italian ‘FOR RENT’. Either Emiliano is lying about his role or you are, so either he is fooling you about what he offers and taking your cash under false pretences, or you are trying to fool us and taking our cash… if you look at the other two holiday makers’ complaints here on Trustpilot, you are clearly calling all of us liars!! I don’t believe for one moment that you paid him to be the Go Singles representative.

**Avoid at all costs**

Shocking experience with 2 holidays cancelled back to back. Last one alledgedly due to cancelled flights, but no evidence provided despite numerous requests. Used to be known as Solitair holidays, check out their reviews and keep well clear of the liars.I rebooted a similar holiday with Friendship holidays which went ahead on the same flights gosingles claimed were cancelled. Jokers and liars.

Gosingles have complained about my review, happy to see you clowns in court. I have the emails and evidence that the flights were NOT cancelled. Is there any reason that you ignored my Subject Access reviews for evidence of cancelled flight?!

Update 15/07/25; even though I have never opted into marketing mails the puppets keep sending spam. I have complained and still receive them. DO NOT GIVE YOUR PERSONAL DETAILS.

Am still waiting to be taken to court, or withdrawer your complaint!

If anyone is doing their homework before travelling, also check out solitaire singles holidays, same directors but went bust with deposits kept...

I have just come back from my first holiday with GoSingles in Santa Ponsa, Palma di Mallorca. The hotel was excellent in every respect, the staff were very friendly and helpful. The location of the hotel was very near the beach, shops, restaurants and bars. We were a small group and we all got on very well... i now have some new friends. I had great assistance from the GoSingles staff while booking my holiday and I would definately use them again for my holidays. Cant find any fault with them.

Back in June 2022 i had booked a holiday to Kos departing on the 30th August 2022. The booking was straight forward and easy enough. I received an invoice and confirmation but had to email them requesting the ATOL certificate. On the 15th August (two wks before departure) i emailed them requesting the tickets as i hadnt had anything. On the 16th i missed their phone calls and sent them an email to which they did respond saying the flights had been cancelled and for me to choose an alternative holiday. I dont know at what point they would have let me know the holiday was no longer happening. 'If' the flights had been cancelled they would have known weeks ago. Two weeks before departure is very short notice. Im gutted, and desperately trying to now get something else in place

I booked online for my holiday and although the flight times were changed without discussion with me, everything else went as planned. The all inclusive deal at the hotel was good for the money paid and the hotel location and facilities were as promised. The local rep was very helpful too. The free excursion was good to orientate us to the area.
I chose GoSingles as it seemed to offer better value for money than other companies. As a result ,I really enjoyed my first solo jaunt and would not hesitate to book with this company again.

I only rate this as 1 star because no star was not an option. I booked my holiday to Egypt for Christmas 2021, only to be called to be informed that the trip was cancelled because of low numbers. After exploring alternative options with the representative I told them that I wouldn't persue those options and asked for my money back, not vouchers as is my right and entitlement under the Package Travel Directive. I was told that I had made another booking and was not entitled to a refund. I had not and it was Go Singles who had contacted me to cancel my holiday!!

Their behaviour has been completely unethical and unprofessional. To this date 6 months later I have had no refund and they have failed to respond to my last three emails.

No not trust this company!

My holiday to Tenerife with GoSingles was Brilliantly organised, our rep Sophia was so helpful, I forgotten my Jacket in the transfer shuttle and she bought it to the hotel few hours of calling her to say I had left it behind. All inclusive was excellent value with quality drinks and food with evening entertainment. GoSingles organised Dolphin cruise is a must day out and we were lucky to spot few Dolphins. All in all great value holiday and a good company to go on singles holiday.

I have done 3 tours with Go Singles and have just booked my 4th. I find them good value for money, friendly tour guides, well planned itinerary…

If you’re thinking of taking your first solo holiday, this is the company to go with.

Excellent. It was my first experience of solo travel and I loved it! Everything was very well organised by Go Singles and our guide and his team really looked after us.

I have recently been for a weekend in Harrogate with Go Singles and can only echo what Kim has said.
I would definitely not use this company again.
They blamed COVID.19 etc but as I have been away a couple of times in hotels with Covid.19 Restrictions in place ....this was not the reason. It was a total shambles.
Having your breakfast in your bedroom on your own is not the idea of a singles holiday !!!!
I have wrote to them for a refund but despite 4 emails etc none has been forthcoming only 25.00 off another holiday with them.
This was my first experience with a singles holiday. I only hope other soli holidays are not the same.

My experience of the company following a recent singles weekend is that they are unorganised and unprofessional. I fully understand that Covid restrictions resulted in some changes to the programme and some of the hotel services however it was quite clear that no alternative plans had been made and very little communication had taken place between Gosingles and the hotel both of which I would have thought were priority actions given the situation. Our Rep à very friendly lady was clearly out of her depth and at a loss as how to handle the problems we were faced with. Gosingles refuse to reimburse us for the lower grade of rooms, poor service and meals the hotel supplied. I would not recommend this company.

Absolutely awful.... Customer service is awful. Especially with the virus. Saying no to a refund. Fighting for a refund.
Then at last got it.

I have been on many singles holidays over the years and some companies have ripped me off by over charging for average holidays. I recently went on an all inclusive holiday with GoSingles to Tenerife for £599 for 7 nights and so far this has been the lowest priced singles holiday I have ever been and excellent value for money. Some companies charge extortionate price to go on their singles holiday but whilst comparing I found GoSingles £300 to £400 cheaper than other companies so now there is an alternative go with GoSingles.

I had an amazing time on Egyptian cruise, everything was well organised. Tour guide was really knowledgable about ancient egyptian history..I highly recommend this holiday and will use this company again 👏

I choose Go Singles for India Golden Triangle tours after considering same holiday with another operator whom I had dealt with in the past, but they were approximately £800 dearer for the same holiday. Booking process and communication was exceptional and on arrival in Delhi, our guide met the group at the airport and stayed with us throughout the tour. The hotels were good, and we had excellent local guides in Delhi, Agra, Japiur and Pushkar. Beware of the roads and traffic It was a little scary at times. For India Golden triangle tour Go Singles is your best option and I’m planning Cuba with them not only for the price but for their service too.

Go Singles are excellent value for your money - quality hotels, rep at the resort and good company on holiday.
Exactly what they offer – Low cost Singles Holiday !!

I have left two previous reviews based on lack of resolution and trust. Since that time I have been contacted by the Director of GoSingles and he has explained what went wrong and has given me a full refund. The issues with TTA have apparently been resolved and they now state they are still members of TTA and therefore ATOL protected. 4 stars for the fast resolution and the full refund which went into my bank within 24 hours. I would suggest when booking, first port of call will be to ensure an ATOL certificate is issued upon payment and if it isn’t contact GoSingles. If you don’t get your ATOL certificate contact Trusted Travel Association.

I called the travel association yesterday and this companies protection and bonding has been cancelled. GoSingles still advertise full protection on their website, more lies.

Avoid at all costs .

I booked a holiday with gosingles to Tenerife ,in December to find when we arrived at the hotel that there was only
three of us ,had we been given the choice we would had cancelled the holiday ,
Gosingles should have notified us of the numbers ,at least to have cancelled the holiday or gave us alternate dates,
our rep could not understand our plight,
Steer clear of gosingles there ethics are questable