My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.
Yritys on vastannut
Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... Näytä lisää
Yritys on vastannut
Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä GO Outdoors - Solihull (Express)
Yrityksen kirjoittama
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Yrityksen kirjoittama
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Yhteystiedot
38-40 Mill Lane, B91 3DA, Solihull, Yhdistynyt kuningaskunta
- 0121 227 8176
4,8
Erinomainen
244 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. I bought a great sleeping bag which was just what I needed They let me know about a discount for National Trust members too.
20. toukokuuta 2025
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and patient
Visited the store today to gear up for a backpacking trip to some essential gear and backpack. Kait was super helpful and answered every question I asked. I was also looking at new hiking shoes, and she suggested a really nice lightweight leather ones, which I am really happy with. She packed everything nicely in the backpack when I was checking out. Definitely will return for more items.
10. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent choice of stock and very…
Excellent choice of stock and very reasonable prices. Blue light discount is brilliant
16. huhtikuuta 2025
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff were really helpful.
The staff were really helpful.
3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The boots I bought from you came apart…
The boots I bought from you came apart whilst I was out working and I brought them back to the Solihull store who were both apologetic and replaced them without hesitation. They were very helpful and was pleased I didn’t have to ‘fight’ to get a replacement.
I have since bought another item at the store. The team at Solihull should be acknowledged for their customer care.
25. maaliskuuta 2025
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
USED CLICK & COLLECT AT GO EXPRESS…
USED CLICK & COLLECT AT GO EXPRESS SOLIHULL TO FIND STORE WAS CLOSED AT 3.30PM ON TWO CONSECUTIVE DAYS WHEN IT SHOULD BE OPEN TO 5.30PM. FINALLY MANAGED TO PICK UP ON 3RD ATTEMPT
25. maaliskuuta 2025
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
The staff are friendly helpful and…
The staff are friendly helpful and professional.
24. maaliskuuta 2025
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent service for scouts and…
Excellent service for scouts and leaders alike. Thank you
8. maaliskuuta 2025
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Coat
Went in looking for a new waterproof jacket and was assisted in my quest by a lovely lady who was very helpful and informative and extremely pleasant. She helped me find a suitable jacket and after explaining the memnbership thing I was happy to sign up. The jacket is comfortable, looks pretty good and has so far done its job of waterproofing me admirably. Excellent value too!
1. maaliskuuta 2025
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Brilliant staff
Brilliant staff, extremely pleasant and helpful. Will definitely be back.
1. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Solihull (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great service today and a couple of…
Great service today and a couple of bargains at the same time. What’s not to like 👍
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Solihull (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The two guys in the shop were very…
The two guys in the shop were very helpful and dealt with my requirements in a professional manner !!
9. helmikuuta 2025
Great customer service
Extremely helpful service from Ed. Took time to explain all the different options for buying a coat and waterproof for my son's hike, really useful advice and wouldn't hesitate to recommend the store.
9. helmikuuta 2025
Oma-aloitteinen arvostelu
Thank you Katt!
For one thing it was great to find a knowledgeable assistant in a store - and Katt’s advice ensured that I came away with walking boots that were the best possible for comfort.
30. tammikuuta 2025
Oma-aloitteinen arvostelu
sales staff were very good and…
sales staff were very good and accommodating. price of coats purchased were extremely good.
27. tammikuuta 2025
Always worth a look when you need outdoor clothing
They had the right item I was looking for in the right size and colour at a good price I’m a new customer to Go Outdoors and the staff were welcoming ,friendly and helpful .
17. tammikuuta 2025
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