GO Outdoors - Gloucester Arvostelua 

Today in the Gloucester store we were served by Kya who was not only very polite and cheerful but also extremely helpful. She went above and beyond and we left the store feeling uplifted.

Returning an item for exchange, very simple and well served by Alex.

My order still hasn’t arrived after 8 days,
At one point phoned to check and was told it was available to collect and on the shelf, drove 13 miles to store only to find the order was not fully there and wasted my time. Left empty handed..
I won’t be ordering ever again or recommend it..
I’ll stick to just visiting the store and if there buy it..

History of go outdoors incompetence

Poor quality products (OEX) among other own label products.
Great tents maybe if you wish to camp down the garden once or twice in a blue moon, however when used in real life continued use enviroment not at all up to the job. Clothing, previously ordered brown combat trousers yet on delivery they are RAF blue not dark brown, according to GO this is their version of brown. Checking out in store previously took over half an hour because GO claimed that they couldn't find me on the system going as far as to claim my address was not valid, even though it is on my driving licence and all official documentation. This issue caused my taxi waiting for me to pop in and collect to accrue a £20 extra waiting charge. Yes they eventually found me on the system under those exact details, thats the issue with postcode finder as opposed to manual address. My latest order worth over £350 would not allow me to use my membership number for a discount so i paid full price, again an issue with the website itself. Their is previous issues going way back with GO but ill leave those in the past and NO im not interested in contacting GO via their complaints protocol of contacting them via the email response channel that will be posted to this review, WHY ? Because ive been here previously with GO and the back and forth via that channel or their customer support number (if it still exists) leads only to further frustration !

In Brief i say this.

As a seasoned outdoor pro i find that even big brand names have issues on occasion (its just a label) research products well and ignore silly pointless influencers and BS marketing claims, find quality providers including brand names and remember that you only get what you pay for, the difference between for example a £750 brand jacket and a cheaperversion say £250 are night and day. Own brands are pointless cheap mass produced made in China tat, big name brands are also made the same way only some are better than others.

RAB, NORTH FACE, BERGHAUS, SCARPA have all delivered me good products however all on occasion have delivered tat that failed.

Try and avoid the American middleman who owns the brand name licence and search out origional sources.

My top picks are Osprey, Mountain Equipment, Miendl, Paramo, Rab (tarps and tents only) go direct to the source when possible and understand the difference between brands and labels that are licenced and compare to the origional source product.

Example :

Rab tent £250 at a big shed like GO, and yes i know GO do not sell Rab tent's it is an example. Compared to real Rab tent's on the official Rab site that start upwards of £600 ....

I will add that most of the staff at GO are polite and helpful, this review is aimed squarely at Go Outdoors not the store in question ...

Happy Camping, Stay safe and oh yes "FREE PALESTINE" 😎🍉

Freddie was very helpful today. He gave us great options of which shoes to buy, explaining why each was a good choice and had great knowledge on each one. He answered all of our questions and was very prompt in collecting the correct shoes for us. The store was clearly laid out and not overwhelming. Also, it was towards the end of the day and we did not feel rushed at all. Thank you!

Very speedy response to my communication and all at a cheap price. What more can you say!

Super helpful staff pointing me to everything I needed, store we clean abd tidy well laid out, kia was incredibly friendly and swift with her service kia has made today's visit a 5 star but if I could I would give higher

The member of staff Kia makes this a 5* review for the store, she was extremely friendly, polite and helpful and couldn't have done more to help than she did an absolute asset to the store.

All good, no issues

First time I have visited Go Outdoors as we are new to camping so needed advice. The staff were very helpful and knowledgeable. Even at the checkout Tom and Nia assisted us with some important information.

Very helpful smily member of staff on till , Kia

Looking for walking boots for myself and my son. Helped by two nice chaps - Freddie and Tom. They walked back and forth to get a number of boots to try. We both were satisfied with our purchases and the staff.

I went in to buy a cycle on the cycle to work scheme, as well as some accessories. Evan the guy who served me was kind friendly and knowledgeable.
He made suggestions of good products to buy as well as ones that would not be worth my time. He also remembered me from the first time I came in looking for a bike. He was also realistic with me regarding my goals.

Excellent selection of clothing. Clean changing rooms. Friendly helpful staff.

Signed up for a replacement voucher on my card, to get the discounts. Making it much cheaper to get the items I needed.

The staff were really helpful. Signed up for the club card, which gained us more savings on our purchases. The only issue was the children running riot. As a retail manager, I would have had a polite word with the parents to try to control the running children

George was very very helpful and polite when I visited today! Nice to have someone smiley and happy serving!
Thank you George :)

Spoke to a member of staff about being a member. She was very polite and explained very well. Her name was Kia and it was a pleasure of shopping there. Will definitely go back again

Excellent service from all staff. In particular Jack who helped our son with choosing size 13 walking boots. Very knowledgeable and not pushy.

Mat helped me finding some new replacement boots. He was polite, competent and patient. What more could you need?