I bought a bike here a few days ago. Excellent customer service from start to finish. Rain, the guy who prepared my bike, answered all my questions; he was very polite and helpful, and even assisted u... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... Näytä lisää
Yritys on vastannut
It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... Näytä lisää
Yritys on vastannut
Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä GO Outdoors - Edinburgh
Yrityksen kirjoittama
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Yrityksen kirjoittama
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Yhteystiedot
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, Yhdistynyt kuningaskunta
- 01313 706885
4,8
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service from Jane.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great communication after I sent my…
Great communication after I sent my goods to the wrong address (store).They got it redirected for me.👍
14. heinäkuuta 2026
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Above the call of duty service
After Buying a tent and finding to large for pre booked pitches I went to exchange the product at The Edinburgh branch where the Duty Manager dealt with the process may I say it was dealt in a nothing too much trouble manner and came up with positive problem solving excellent customer service
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Oraw was excellent helping me with my…
Oraw was excellent helping me with my bike! Awesome customer service!
19. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Vastaus yritykseltä GO Outdoors - Edinburgh
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great advice & customer service
I had to do a big shop here for west highland way gear. I was given great advice from Rory, and great service from Jane. It was a really lovely experience - thank you!
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic shopping experience
We have recently got back into camping after a few years break. We quickly realised that our needs have changed and set about tweaking our set up. Go Outdoors have been fantastically helpful, partulicularly when we had a problem with the new tent purchased. They exchanged it immediately and without any issues.
We have complete confidence in buying from them as Member Prices (for a small £5 annual membership fee) are fantastic and if there is an issue with an item it is dealt with straight away. You can't really ask for more.
4. kesäkuuta 2026
Vastaus yritykseltä GO Outdoors - Edinburgh
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great help from Evan! Thank you so much!!
We are travelling and needed a comfortable rain jacket to go hiking and a backpack. Evan was great helping us: he was super kind and patient, he understood our needs and explained to us the techs and specs of every option available. We are beyond pleased with his service and the store in general. We found everything we needed and more!
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very quick delivery of item (hiking…
Very quick delivery of item (hiking shoes). Easy to order. These were a replacement for the same shoe bought recently that had a manufacturing fault. Even after many months had passed, a no-quibble refund as the shoe quality had not lived up to expectations. I was going to look elsewhere but the simplicity of returning them (albeit having to go into store which wasn’t handy for me) made me decide to give them my business again.
3. heinäkuuta 2026
Vastaus yritykseltä GO Outdoors - Edinburgh
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Well stocked store
Well stocked store.
Some confusion over pricing on some items but Jane on the checkout was super helpful. Shame the store manager couldn't even come to assist when there were differences between online and store pricing!
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing customer service
Been coming to go outdoors at granton for a couple months now and never really spoke to anyone that worked there until Stuart came along. What a guy he is can tell he loves his job and loves helping others out which you don’t see much of these days he took time out of his day to help me and my girlfriend pick out the right tent and gave us good advice on other camping necessities
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Knowledgable and helpful staff
Popped in just to get a few last minute camping supplies. Wide range of products so wasn’t sure what to get - Stuart saw my confusion and provided advice on what was best for me. Super helpful and gave personal recommendations on a few things. Ended up buying a few things that I probably wouldn’t have, had he not suggested.
Great service and super friendly
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Jane was very patient and helpful!
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Shanna from the Edinburgh store was…
Shanna from the Edinburgh store was excellent with me in store today and is a credit to the company excellent member of staff
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I’ve been a member of Go outdoors for…
I’ve been a member of Go outdoors for years now and always had great service,great products and great value for money,you can’t go wrong with Go outdoors,love it!
28. kesäkuuta 2026
Vastaus yritykseltä GO Outdoors - Edinburgh
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great product fast delivery and the man…
Great product fast delivery and the man at Edinburgh go outdoors bike department named rain was extremely helpful and efficient
29. kesäkuuta 2026
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful staff and Jane at the…
Very helpful staff and Jane at the checkout was lovely!
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Service fine.
All be it no issues with service, its disappointing that blue light card cannot be used alongside membership
16. kesäkuuta 2026
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Very good range of products & helpful staff!
Very good range of products. Really helpful store assistants. Inga at the till was really helpful in providing tent care leaflet and letting me know about the discount for families with children in guides/scouts.
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service at the till from Zach!
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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