GO Outdoors - Basingstoke Arvostelua 

Visited the Basingstoke store to look for a small Berghaus camping table, a camping storage cupboard, a fishing hat and some other items. Unfortunately there was hardly any stock left of camping tables or cupboards on the shelf but we found the items on display within demonstration tents elsewhere in the camping section. We asked an assistant if we could have them and he advised us yes, as they were all available for sale, even though they were not packed up and on a shelf. He also said the manager may consider discounting the two items so we should ask at the till. We bought some other items and went to the till. We asked about any further discount on the demonstration models and the manager agreed to give a further 10% discount on each of them which was great. The assistant, Paul, was very helpful as he helped pack up the demo items in their respective bags. The till assistant, Mary, and the manager Aaron, were also very helpful and pleasant to deal with. Would thoroughly recommend this store - it's spacious, has a lot of stock usually, and the assistants are very knowledgeable and helpful.

Speedy delivery and great service in store collection point.

Brilliant company never had any problems. Very polite staff helpful instore and on telephone.

First class service from Terry in the bike department and Stan on the tills.
Terry took the time to correctly size and adjust the bike for my grandson and then to ensure everything was in full working order. Stan was very customer friendly on the tills. A very pleasant and recommended experience.

Been to this store a few times to purchase a new tent. A really good selection of tents to view. We were helped by George and Carol. They knew everything you needed to know to help us with our family trip. They were so friendly and very patient with us. We cant thank them enough for all your advice and help.

Had to grab some last minute essentials. Liv was super helpful at assisting me.

Great service from Carol and the team. Store was well organised with everything I went in for.

We were served by a male named Paul in the Tent department, Paul was very knowledgable and helpful. We were very grateful for his help and assistance.

Ordering process can be greatly improved. I ordered a tent to store pick up which was in stock only for the order to be cancelled 24hrs later. I had to call the store for an explanation and the reason was because the store did not have it. A great waste of time! Like other large establishments I would expect them to obtain the stock to the local store that you have selected on-line. The only option I had was to order online which was a further £20 delivery. Summary - If the store does not hold the stock in-store, then please do not allow customers to select the option. The only plus side was the store colleague was helpful advising post cancellation.

Terry was great today. Very helpful and knowledgeable. Squeezed us in for a minor derailleur adjustment. Will definitely be going back to get our 4 bikes serviced in future. Booking advisable as they are very busy.

Renewed my membership several days ago but the cashier has not entered the details correctly so my profile says I’m not a member. I’ve emailed customer services and received a reply with a bunch of FAQs to read/try - unfortunately staff input error isn’t listed! Returned to the store today and bought a rather expensive tent from a cashier who clearly hasn’t heard of customer service. I explained the membership situation to the cashier and he couldn’t have cared less! I guess the rest of our camping accessories for our upcoming trip will be purchased elsewhere!

Not enough checkout staff.
Took me longer to pay for it, than browsing and choosing in the first place

Like this company, great stock availability and decent prices.

We were at Basingstoke’s shop yesterday. My husband and I were undecided on a few items and George was really patient with explaining the differences between the various styles. We bought our camping equipment and we very happy with our purchases.

Thank You very much George, your knowledge was absolutely incredible.

Anya was very polite and helpful, she helped me with which type of shoe would be best for my feet and purpose.

Highly recommend.

Travelled to the Basingstoke store, which is huge, in the hope of seeing a Zempire Monstabed on display, as it's an expensive thing to buy without seeing. Disappointingly, none were on display, staff said because they get spoiled if left out. Also, they said they didn't have the single size, and only 1 or 2 of the double one, despite the website saying they were in stock there. A wasted journey, though I ended up buying one online anyway, not because of a great price,(similar price to competitors) but because the air-pump which goes with the bed was available, and several other sellers do not stock it. So quite a mediochre experience.

Easy to order online along with good communication to let you know when the order is ready. Also easy to pick up in store - the collection point is not hidden away in a corner of the shop. Would order from GO outdoors again.

Sophie was amazing. She had so much knowledge about walking boots and helped me choose the perfect new boots for my hike in September. She is a credit to the team at Go Outdoors Basingstoke.

Helpful staff , good selection of goods. Very nice store.

Great store. A massive thank you to Lynda who helped me with the purchase of my new walking boots. She was lovely and went to great lengths to help make sure the boots I chose were the right ones for me. Thank you.

We originally went to Southampton store and had a bad experience regarding ordering a tent through click and collect. The didn’t have it in store and didn’t know whether it would be in the stock delivery that afternoon. The staff were polite but didn’t know the answers to anything we asked. When we called and arrived at the Basingstoke branch, the store manager Martin was amazing. Great customer service skills and very helpful. He sorted all of our issues very quickly and we walked away happy. Would recommend this store - all staff were super friendly and had much more selection. Thanks Martin!!