We have been working with Good Energy for a fair few months now and find them easy to work with, friendly and approachable. Alyssia in particular is extremely helpful with her responses and provides g... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... Näytä lisää
Yritys on vastannut
I had a problem with my account which apparently had been closed without my knowledge and had to be 'verified'. This took a long time but with Sonu's help the account was reopened and I am now waiting... Näytä lisää
Yritys on vastannut
Easy to find options to contact the company. Sent an email early hours of Sunday morning had a fully comprehensive, and easy to understand reply before 9am from a real person ON A SUNDAY! Thank you Do... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Yhteystiedot
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Yhdistynyt kuningaskunta
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Erinomainen
15 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good Energy came out today
Good Energy came out today. Karl was very punctual, polite, friendly and extremely knowledgeable and tidy in the work he carried out, hardwiring a long way from the house to the garage for our recharger.
Good Energy were equally excellent in my communication with them over the phone prior to this, when I spoke with Elena and Ben.
An impressive company from start to finish.
Thanks!
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Good Energy
Hello Barry,
We are so pleased to hear about your positive experience with our team, from your initial phone calls to the installation. It's wonderful that our installer was punctual, polite, and knowledgeable, and that the work was carried out tidily. We appreciate you sharing your feedback.
Kind Regards,
Good Energy
I recently started an account with Good…
I recently started an account with Good Energy and Rachel C was very helpful in guiding me through the process.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Good Energy
Hello,
We're so pleased to hear about your positive experience and that our team was able to provide such helpful guidance when setting up your account. We truly appreciate your kind words! I will pass this on to Rachel.
My best wishes,
Natalia
Speedy discussion with excellent/…
Speedy discussion with excellent/ polite customer adviser, Rafi. Quick decision making by Good Energy.
16. elokuuta 2026
Vastaus yritykseltä Good Energy
Dear Huhg,
We're delighted to hear about your positive experience and quick decision-making.
We appreciate you sharing your feedback! I will pass this on to Rafi.
My best wishes,
Natalia
Immediate response to my problem
Immediate response to my problem - on a Sunday!
A good company - GOOD energy!
16. elokuuta 2026
Vastaus yritykseltä Good Energy
Hi Amanda,
We're so glad we could assist you promptly, even on a Sunday! We appreciate your kind words about our team's positive energy. I will share the feedback with the Team!
My best wishes,
Natalia
Best service,terrific tech, awesome Energy company
Good Energy are fantastic. Always have an answer, always lovely and polite and friendly. The best Energy company I have ever been with in over 30 years!!
Great app, easy to use ,phone line with actual people and email answered on the weekend!! 21st century tech and customer service from a bygone age😊
....and special mention for Gifty today. Awesome.
15. elokuuta 2026
Vastaus yritykseltä Good Energy
Hi Liz,
We are so thrilled to hear such wonderful feedback about your experience with us!
It's fantastic to know that our team consistently provides helpful, polite, and friendly service. We're especially pleased that you find our app easy to use and appreciate our customer service.
We will be sure to pass on your special mention to Gifty.
My best wishes,
Natalia
prompt reply and satisfactory outcome
15. elokuuta 2026
Vastaus yritykseltä Good Energy
Dear Mrs T.
We are so pleased to hear that we could provide a satisfactory outcome for you. We appreciate your kind words. I will share this with the Team.
My best wishes,
Natalia
Vastaus yritykseltä Good Energy
Dear Ian,
We're so glad our quick and clear communication was helpful. Thank you for your kind words!
I will share your feedback with the Team.
My best wishes,
Natalia
Vastaus yritykseltä Good Energy
Dear Gary,
We're genuinely happy to hear about your positive experience with our quick response and helpfulness.
We truly appreciate your kind words. I will share this with the Team.
My best wishes,
Natalia
Good Energy Tariffs.
Since we had our solar panels, lots of years ago now, we've had the great pleasure of dealing with Good Energy. Until now, it's been their easy to use website for meter readings and so on. After a discussion with a friend, I felt it was time to broach the thorny issue of tariffs.
I wrote the query, I had a response from their representative Nessa. She was honest, clear and straightforward.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Good Energy
Dear Alan,
We are delighted to hear about your positive experience with us over the years, especially regarding our website's ease of use
It's wonderful to know that Nessa provided clear and straightforward assistance when you inquired about tariffs.
Thank you for sharing your feedback. I will pass this on.
My best wishes,
Natalia
I was having trouble accessing my…
I was having trouble accessing my account, but, I have received prompt and efficient responses, by Angelica, who has sorted it out quickly.
I have always received good service and the App is user friendly.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Good Energy
Hello,
We're so pleased to hear that our team was able to promptly and efficiently resolve your account access issue. It's wonderful to know you consistently receive good service and find the app user-friendly!
I will share your feedback with the Team.
My best wishes,
Natalia
Customer service Racheal C.
Well I have just joined with Good energy. WOW nice and easy switch. I had problems logging in to my account online and app emailed customers service.. replied in 20 minutes customer communication and kept me updated with progress as to my problem thanks to Racheal C on customer service. Kept me updated by email….. all sorted now 🫶👍😁 Thanks to everyone at Good energy and Racheal C.
Would most definitely 💯 recommend 👍👍👍🫶😎⛽️⚡️
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Good Energy
Hi Nigel,
We are absolutely delighted to hear about your smooth transition and positive experience with us. It's wonderful to know that our team was able to resolve your login issue quickly and keep you informed every step of the way. We truly appreciate your kind words and recommendation!
Kind regards,
Donna
Excellent customer service
Excellent customer service from Laura and Ryan. Quick to answer and dealt with my queries efficiently and politely. Highly recommend!
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Good Energy
Hi John,
We're delighted to hear that your queries were answered quickly, efficiently, and politely. We appreciate you sharing your positive experience with us and your recommendation!
Kind regards,
Donna
Swift and efficient
Swift and efficient, helpful and friendly service from all with whom we have had contacted - notably Erin in relation to a property we have just moved out of and ongoing contact with Katie regarding the property we have moved in to.
13. elokuuta 2026
Vastaus yritykseltä Good Energy
Hi Richard,
We're so pleased to hear about your positive experience with our team! It's wonderful to know that our service was swift, efficient, and friendly during your recent moves.
Kind regards,
Donna
Efficiency
Rachael C from Good Energy was efficient and quick to help resolve the problems concerning my smart meters.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Good Energy
HI Valerie,
We are so pleased to hear about your positive experience and that our team was able to provide such efficient and quick assistance with your smart meter issues. We truly appreciate your kind words!
Kind regards,
Donna
Excellent customer services
Excellent customer services - Donna dealt promptly with a glitch in the app with great patience.
12. elokuuta 2026
Vastaus yritykseltä Good Energy
Hi Sophie,
We are so pleased to hear that our team was able to promptly resolve the app issue with great patience. We appreciate your positive feedback!
Kind regards,
Good Energy
I have found the company excellent
I have found the company excellent, Ryan today was very helpful and provided all the information I wanted.
13. elokuuta 2026
Vastaus yritykseltä Good Energy
We're so pleased to hear that our team was very helpful and provided all the information you needed. Thank you for your excellent feedback!
Excellent service from Jemma S.
Excellent customer service from Jemma S; I kept on firing questions at her to understand the various processes in play and she just gave me the most detailed replies imaginable.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Good Energy
We're so pleased to hear that you received such detailed and helpful responses to all your questions. It's wonderful to know our team provided excellent customer service.
Amazing customer service from start ti…
Amazing customer service from start ti finish fast responding and any issue delt with
12. elokuuta 2026
Vastaus yritykseltä Good Energy
We're so happy to hear that you experienced amazing customer service from start to finish. We appreciate you highlighting our quick response times and effective issue resolution. Thank you for your positive feedback!
Very happy throughout with comms
Very happy throughout with comms. The solar system kind of just works well in the background so no problems there. But the couple of times I have needed to call up they've been very helpful. Jemma S in particular today helped us out with collating some paperwork for our conveyancers on short notice and was very friendly, professional and helpful, despite obviously being very busy - much appreciated!
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Good Energy
We're so pleased to hear that our communication has been consistently good and that your solar system is working well in the background. It's wonderful to know that our team has been helpful when you've needed assistance, especially in collating paperwork on short notice. We truly appreciate you highlighting the professional and helpful support received.
I had a great experience with Hannah - Business, Billing and Complaint Specialist
I had a great experience with Hannah, Business, Billing and Complaint Specialist, who helped us with the closure of our old electricity account.
The account closure had been pending for some time, but Hannah picked it up and managed to get everything resolved within just a couple of days. She was incredibly prompt, helpful and professional throughout, and I really appreciated the way she took ownership of the matter and saw it through so efficiently.
Amazing work, Hannah! thank you so much for your support! Highly recommended.
12. elokuuta 2026
Vastaus yritykseltä Good Energy
We are so pleased to hear about your positive experience with our team member. It's wonderful that they were able to resolve your account closure efficiently and professionally. We truly appreciate you sharing your feedback.
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