Golden Tours UK Sightseeing Arvostelua 

Tour: Winsdor, Stounhenge- Bath with tour guide Bruce.

This trip included three different destinations, but there simply wasn't enough time to properly explore any of them. The time allocated at each stop was far too short.

We arrived at Windsor about 1.5 hours early and spent that entire time waiting outside. Our guide, Bruce, said it was better to wait so we could be among the first to enter, but it made no real difference. We still didn't have enough time to visit the State Apartments because our visit was so rushed. And we spent an 1 and a half hours at the entrance waiting to enter the castle.

Throughout the journey, Bruce mostly talked about rules—what we had to do and what was not allowed. He provided very little information about the places we were visiting, which was disappointing.

At the end of the trip, he spent around five minutes repeatedly asking for a tip ("gratitude") in any currency, which felt quite persistent and uncomfortable.

The tour actually finished at 7:15 p.m., even though it was advertised to end at 8:00 p.m. It would have been much better if that extra time had been spent at the attractions instead. We barely had enough time to eat, let alone buy a bottle of water. Throughout the day, we were constantly worried about getting back to the bus on time and not being left behind with our belongings.

Overall, the itinerary was far too rushed, and I left feeling that I hadn't had the opportunity to properly experience any of the places we visited.

Booked through a tour guide to also see london bridge, went to get bus and 10 buses passed us all claiming to b private hire, even though some stated sightseeing, blue route and red route. The tour guides kept telling us 10mins, over an hr later 31degree heat we had enough, demanded a refund. Every tour guide refused to help and disappeared when we asked for refund. Finally managed to claw some money bk. But ruined the last day of our 4day stay in london

On my way to St Pancras Station I saw a man that works for your company shouting abuse to a woman and physically assaulting her, few tourists were scared to intervene.

Overall was good. However I read in some reviews before I bought the package that snacks like cookies, chips n biscuits will be served but it was not served at all? Did I miss it or I mis read details of the tour.

Absolutely first class experience. Easy to book and pay/ excellent communication about what to expect/ timings/ where to meet. Brilliant tour guide (Pauly) and coach driver (Kavinder). I did a Windsor Castle/ Stonehenge/ Bath full day tour. The coach driver was a calm, first class expert getting in and out of London, and driving us all safely 250 miles. The tour guide was informative, clear and had a no nonsense approach, with the customer's best interest at heart. I will definitely use this company again. Brilliant service, communication and value for money.

Order Reference HVDS4Y5N

Order Reference 8S9PJDVE

Very disappointment, very misleading. We 14 member of family couldn’t get to experience full tour service.
Couldn’t get to experience Cruise tour because the cruise simply wouldn’t operate usually at 4:30 pm to 6 pm time.
How would any customer know about this information without being notified.
Why Golden tour do not simply bother to inform their customer about the cruise time departure table information.
We would have arrived much early before 4 pm or later than 6 pm if only we would have informed.

When we asked the cruise staff member they said there is nothing they can do, and it is not their responsibility and would help as ticket is bought from third party.

Had travel from away with holiday booked and got our day wasted. Total waste of time.

My question Why would Golden tour bus advertise false misleading information advertising bus tour with cruise ride and cannot deliver full service.

I am more concerned about other new innocent every day customer who can get scammed unnecessary.

My family tried to ring about the concern but suggested us to email instead so here I am writing the message.

I have to make a request for refund or take legal advice.

We had a wonderful group tour experience with Golden Tour this year. Everyone was so lovely. Please pass my thanks to the team, especially to Debby Sin. We really apricate her kindness and professionalism.

Thanks a million & see you next year.

Xx

Excellent experience. Oliver was a great guide, knowledgeable, humourous and efficient. Good value for money. Would definitely recommend.

A terrible experience: we bought tickets for Legoland in London, only to face a nasty surprise at the entrance—the tickets (complete with QR codes received via email the day before) showed up as cancelled. After waiting over an hour to convince the manager that the tickets were confirmed and paid for—all while our daughter cried because we weren't being allowed in—they finally provided new tickets. Initially, they tried to make us pay for them again, but after we insisted repeatedly, they allowed us to enter without paying a second time. A truly awful experience! Buy your tickets from official websites, not through agencies like this. Absolutely appalling.

Good tour and fun

Excellent experience!!!

My family and I spontaneously booked the night tour as we’ve been to London before but still wanted to enjoy the popular sites. Mathew was so knowledgeable, funny, and kind! Would highly recommend the London by Night Tour for a relaxed and enjoyable tour around the city, especially as you don’t have to worry about getting off and on. The stop was a little tricky to find but once we were there the process of checking tickets/getting on board was smooth.

My experience with Golden Tours was completely unacceptable and has been one of the worst customer service experiences I have ever had.

The sales agent, Sohanur Rahman, appeared more interested in making a sale than understanding my travel plans. I was clearly informed that the tickets would remain valid for flexible use, but instead the attractions were booked according to the agent's convenience without my knowledge or consent. This resulted in my family arriving at the Tower of London only to be told that our tickets had already expired.

Although the supervisor, Akshay, stepped in and helped us gain entry to the Tower of London, the situation became even more frustrating when Sohanur Rahman called while we were already inside the attraction and insisted that we leave immediately to visit Madame Tussauds. Expecting customers to abandon an attraction because of your company's booking mistake is completely unreasonable and demonstrates a shocking lack of professionalism and customer care.

Because I had an early morning flight the following day, the incorrectly booked Madame Tussauds tickets became completely unusable. My parents missed out on an experience that I had specifically planned for them, and our holiday was negatively affected because of your staff's negligence.

The only positive part of this experience was the assistance provided by Supervisor Akshay, who tried to resolve a situation that should never have occurred in the first place. Unfortunately, his efforts cannot undo the inconvenience, wasted time, stress, and disappointment caused by the incorrect booking and poor handling of the issue.

I would not recommend Golden Tours to anyone based on this experience. Customers deserve accurate information, competent booking services, and staff who take responsibility for their mistakes instead of expecting customers to change their plans to accommodate them. This experience has seriously damaged my trust in your company.

It was a lovely tour, the young ladies who introduced the event and served us were great, polite and attentive. As it was extremely hot we were all given hand fans and also a lovely complimentary hot drinks cup. The food was lovely and fresh. The guide to what we were seeing was great . Booking was easy and directions great. With good communication leading up to the trip.

Our guide (Stefan) is clearly very passionate! He made jokes and gave fun facts/pointed out interesting sights while also allowing plenty of time to relax or sleep on the way to each place.

Enough time to explore/take pictures once there; well organized and clear communication about when to meet back. Comfortable ride with nice views.

We went on the Royal London Walking Tour, as part of a hop-on/hop-off package, with Jim VII and had an absolutely amazing time! Jim was a wealth of knowledge while keeping the tour fun and light.

The commentary was canned and intermittent at best, and badly synced to the landmarks. Some I didn't see at all, like the McLaren car, which is apparently a major London landmark. No interaction from the driver at all. The music in between the commentary was like the music you get while waiting on hold for a government service or bank. And I was on that bus for over 3 hours!

I was advised the entire route would take 3 hours, and despite specifically asking and telling the ticket seller where I wanted to be and when, nothing was mentioned to me about any delays. In fact I was reassured that I could be there early, and told that if I wanted to get off at one stop that the next bus would be 20 minutes away and I could take a quick look around and still get there in time.

I got on a very hot, and apparently a very busy day on the road. My water ran out after the first hour. After 3 hours they stopped partially along the route, turned off the bus and told everyone that they were changing drivers, AND waiting 10 minutes for the next bus so that those passengers could swap to our bus! I left and caught a black cab. At that stage I was an hour late and by the initial calculations I would have been an hour early.

Booked Windsor city tour bus on impulse and regretted it. Bus followed prescribed route but the recorded commentary was all about Windsor Castle - which we had visited in the morning - no mention of any of the sites we passed. Considering the history and importance of Windsor, there are many buildings and locations of with stories of interest, but nothing mentioned, only a passing reference to Eton and then more inane music. Of the little commentary there was, it was often running late or on one occasion repeated itself three times.
Save your time and money and avoid.

Amazing yesterday I travelled to Warner Bros Harry Potter studio tours via Golden tours tickets. Very easy to pick up a bus from Victoria station and take you directly there. Staff are exceptionally helpful, jolly and love what they do. Upon Warner Bros Studios all staff were clear and very helpful they went above and beyond their customer service. Along the way I felt they checked on you to see if you were enjoying yourself, the experience was amazing and very easy to pick up the bus at the right time and go back. I highly recommend and great service for the price. I would definitely do this again. Buses have air conditioning and comfortable and clean. Easy to book and great fun.

Reserve con antelación el Golden Pass para un grupo de 3 personas. En el bus a la guía le molestaba que se tomen fotos o se mire el móvil cuando ella hablaba. Nos bajamos en una parada porque el conductor nos dijo que hasta allí llegaba, y que tomemos la línea azul, la cual esperamos por 1 hora, cuando vino una nos dijo que no podía llevarnos, que tomemos otra, lo hicimos, la conductora en un principio nos dijo que iba hasta allí, luego estuvo discutiendo con su jefe por teléfono y finalmente nos dejó lejos de nuestra parada, todo esto de una manera no muy amable. Bueno, dijimos, una mala experiencia, pero luego no pudimos hacer las atracciones por las que pagamos, un tema con su sistema, no funcionaba el código, todo un via cruxis para tratar de solucionarlo, nada de nada, la responsabilidad de ellos pero no la asumieron, para resumir, van a tratar de solucionar en 10 días hábiles, ya no estaremos por aca, ahora a ver si consigo que me reembolsen, aunque no hay forma de devolverme el dia perdido de vacaciones, falta de voluntad creo porque yo presenté el recibo de pago y el código de reserva, no es culpa mía que tengan un problema de sistema , podrían perfectamente haber generado otro código. Además desde aca se puede comprar todo, algunas cosas incluso mas baratas, y no hay filas ni nada.