Globelink Travel Insurance Arvostelua 

I’ve been using Globlink for 15 years and never once had to make a claim.

The website is easy to navigate and seems straight forward... of course, I just signed up and have not had to make a claim... hope I never will! But the proof will be if I ever do need to make a claim. Until then, it is a 4 star review. Let's see how they rate if I ever really need their help!

Used this company said no 2021 and so far everything good. Love that the online buying of the online nsurance is straightforward and simple to follow.

Great company to deal with, very easy to telephone, hardly any wait at all. Arranged for my documents to be posted and they happily did this. Would recommend.

competitive price, good customer service, I had no printer and they posted promptly.
As customer feed back they should advertise cruise travel is standard part of policy

Clear terms and conditions clear and concise policy. Easy and quick purchase followed by imediate receipt of policy documents

It was relatively easy to understand how to book and was an easy site to navigate. Best fo all was the fact that you were willing to send me a hard copy of the contract and terms and conditions at no extra charge. Much appreciated.

We were looking for one-way travel insurance via the USA and cruising. The main issue is if something happens in the USA. The information was clear, the pricing was clear and questions were answered promptly by Tracey.

The info for the quote was easy, I just didn't notice that I had to type my country of residence twice, or in a different section.
I called after I purchased the insurance and the young lady on the line was really nice and helpful.
Thank you I will purchase with you again in the future.
Louise

Everything was simple and straightforward. Good price. Tracy was so helpful.

I have been insured with this company a few times, unfortunately I was ill on my last trip so I put in my claim for compensation. It was all dealt with very professionally and in a timely manner. Will definitely use them again.

simple and easy to use website. Very clear and easy to follow in order to choose the correct policy for us.

My sister lodged a claim after loosing or stolen mobile phone at the airport. She was shut off by one of customer service worker, to get more information and paperwork from the airport. She had already obtained the paperwork/lost of property from the airport. How can one go back to the same airport to get more information.
Dissatisfied and truly disappointed by such unscrupulous act, just another way to offset the liability.

This is just a front for selling insurance. If you try making a claim, it is horrendous and a very outdated process. I had to visit a doctor while travelling and my claim was directed to Healthwatch SA who requested by email, for me to fill a huge pile of PDF forms (some even in Greek?). Even though most forms were not relevant, my claim was not going to be processed without all the forms being filed. The process is very bureaucratic and outdated, and most probably designed to make you give up on claiming, which in my case, worked. Stay away.

Well, “Globelink” answered the phone quickly and were very responsive. Unfortunately, Globelink is only the front end, which only exists to sell policies. The web site will tell you that since 2020, all claims handling has been outsourced to Collinson Group. However, that's not true. It changed again 6 months ago to Healthlink, but they haven´t updated their web site. Contacting Collinson is just another delay in the process of making a claim. Now, if Globelink deign to answer this review, they're going to make some vacuos comment "like send us your details and we'll investigate." So, to review the claims process, check web site, contact Collinson and provide all details, then contact Healthline and provide all details, then write a review on Trustpilot and wait for a new email from Globelink that you can send all details to again. I don't know what happens next - maybe I'm still sleeping on an airport couch somewhere waiting for my insurance company to get me home!

Easy to navigate website, no legalistic jargon easy to understand what is and is not covered. On the negative side the over 66 extra costs does not take into account that there are many senior citizens with high levels of fitness and in very good health.

The third party claims team sucks. The policy sucks. They won't cover cancelled flights or the new purchased flights. Their forms take forever to fill out and they ask for so much information (more than any other insurance company has). They take forever to get back to you and overall just been a waste of money. Cheap for a reason. Won't make that mistake again

Ver helpful on the call and recommended an easier and less expensive way to manage our policy