Ginnynewcastle Arvostelua 

Very disappointed with product and have just been told returns address will be outside of the UK. This is despite it being ordered from a UK website.
I would advise avoiding this company!

Bought several items online as site based in Newcastle with a pic of shop on website. Website offered 30 day no quibble return.
The parcel late in arriving and email said due to high demand goods now sourced overseas, so slower delivery. This was a red flag to me.
I checked returns policy which said goods had to be returned unopened and then checked in their warehouse.
Goods finally arrived...By this time I was wary so I decided they were unsuitable. Opened the parcel -no paperwork.
Sent email asking for address of where to return goods. Responded saying I could keep the goods for a 20% discount as it would be expensive for me to return overseas. Wrote again saying I did not want to keep the goods and what was return address in UK .
Another response offering me a 30% discount to keep the goods. So it went on...I now knew that it was not a bone fide company.
I reported to trading standards via Citizens Advice and contacted Santander ,my credit card provider who asked for the paperwork and would pursue. I persisted with emails and finally received overseas address in China and an offer of 50% discount to keep the goods.
I have no intention of doing business with such a company. I am now waiting for Santander to recoup money via chargeback or via section 75.
My advice...Avoid this company.
It appears much of the website and correspondence is generated by AI.

I contacted my card provider-Santander. They told me it was an arrangement between customer and merchant and to follow the procedure on the website which was to return the goods. It took several attempts to get a return address which was in China. I posted the parcel and have been tracking it. It has been in Chinese customs now for some weeks.
I contacted Ginny who send polite AI generated letters saying that they would give me a refund in 3-5 days. Several 5 days have come and gone and I email again several times. They reply saying its escalated to the Finance team etc.for a refund

I return to Santander who are not helpful and say the goods have to clear customs etc.I tell them these are criminals and no more money should be paid to this company.. I am told they cannot comment on their criminality. They tell me they are the 3rd party with Mastercard so not able to stop more money going to Ginny.

In the meantime I heard a consumer programme on R4 'You and Yours'. I have written offering to help in any way I can.

Since I wrote my original review on Trustpilot more and more people have been scammed and left reviews.

Why is it impossible to stop these companies from scamming so many? Why is Santander (and possibly other c/card providers?) not really getting involved?
I question whether Santander will ever refund me. So far I just keep being told it is being investigated. I am not eligible for section 75 since no one item exceeded £100.