Ginnynewcastle Arvostelua 

stole my money, never replied to emails, site now gone selling on a new site

I ordered the hooded blanket as a present for my mum and she was delighted with it. It feels soft and warm without being too heavy. It arrived well packed, which was important because I was giving it straight to her. I would happily buy another one as a gift.

I ordered 3 pairs of sandals from what i thought was a UK company. After some time they arrived but 2 of them were the wrong size completely. The other pair was not the right colour for what I needed. Their website stated that returns were possible but I then discovered they had to be returned by post to China. This cost nearly £20. They arrived but it took 7 weeks before any refund was issued and no redress was given fir tge factcthat 2/3 of the postage was for items tgat had been sent in error. I recommend you do not buy from them.

The bags are awful. cheap looking items. No quilting anywhere.

Complete scam, supposed to be embroidered quilted baskets hand decorated in the UK. Items come from China are cheap and plasticky. Crudely printed and totally different to website description. When you complain they offer partial refunds or you can return to China at your expense !

A TOTAL FRAUD of a company. DO NOT BUY….Supposed to be UK and based in Newcastle making handmade embroidered items.
THE REALITY:
FACTORY PRODUCED and SHIPPING from CHINA.
Advertised as ‘closing down’ and clearing stock as the lady sewing these handmade baskets was retiring and they were selling stock off !!!!!
What they are actually selling is mass produced, cheap low grade printed nylon items of extremely APPALLING QUALITY and made in CHINA. Materials and images absolutely nothing like the advertised product.

THIS IS A SCAM OF A COMPANY.

REFUNDS IMPOSSIBLE AS THEY DO NOT RESPOND TO EMAILS.

PLEASE SAVE YOURSELF THE HASSLE AND DO NOT BUY.

Scam Chinese company that tell lies about products for sale on their website.

Retail fraud! ! Bags are not quilted, just cheaply printed rubbish! Paid by Paypal and I put in a claim through them.It seems I will only get my £89.95 refund if I pay to send the bags back to China at my cost! Not worth it as it's too expensive. Do not buy anything from this company. I wish I had read the reviews before ordering.

Complete rubbish - no quilting, just cheap polyester print knock off - definitely not from UK. Do not buy!! Very disappointed, don't think it will be easy to get a refund😔

DO NOT BUY FROM! Called Ginny & Co Newcastle. The shop isn't based in Newcastle or even in the UK. The item arrived from China. The laundry bag isn't quilted and is a cheap knock off product which is just 2d printed. Wish I had checked Scam Advisor and Trust Pilot before purchase. £90 down the drain.

I wish I had read reviews. I ordered two baskets and they are cheap quality as others have said and printed polyester. I now realise they are made overseas and they are stalling refunding my money and offering me discount. Today I’ve responded and said I want a full refund and they should be reported to trading standards. I wish to return both items

order #2359
Cheap knock off goods sent poor quality, printed and not quilted
Complete and utter disgrace this is a knock off shop

I had seen a crocheted bag online which I liked and my husband said to send for it as part of my 80th birthday gift. This was way back in July. The bag arrived and I was not madly pleased with it as it is very 'floppy'. After 8 days of very light use (probably only left the house 3 times) I noticed one of the metal studs had come off at the bottom of the handle. When I went to the website I noticed the bag should have had a leather type luggage tab on it which it did not. The company took ages to respond to my complaint and we have been back and forth with emails since. I was offered, first of all a paltry refund of 10% £4.99 this has risen to 30% plus a shop credit which I definitely do not want. As another complainer has said, there is no shop address nor telephone number. I still intend to try. I would like to escalate but feel for something that cost almost £50 (a lot for a poor quality bag) it is just not worth it. They definitely do not honour their money back guarantee. I feel I qualify in the circumstances.

BUYER BEWARE

I did NOT receive a hand-quilted basket with fluffy sheep hand-appliqued for its curly coat as advertised on the “shop’s” website. Instead I received a basket made of poor quality printed material. It looks really cheap and mass produced. I was misled into believing I was purchasing an item from a shop in Newcastle. You have to send a return to China at your own cost. They do NOT provide the 30-day money-back guarantee on every order, No questions, no hassle. I was twice offered the basket at a reduced cost or a store credit. After revisiting the website I noticed this so called shop has no address and the Newcastle pin does not take you to a map.

This “shop” is in China. I ordered a hand quilted basket which turned out to be a cheap printed image of quilting. Can only get a full refund if I return it tracked to China. They pretend to be an English shop in Newcastle but I would not trust anything they sell.

As others have mentioned on here, the company has nothing to do with a lovely looking shop supposedly in Newcastle. The items - cheap tat come from China. I bought a pair of sandals and followed their advice and ordered a size larger than normal - much too small. Tried to return for a full refund and received the same replies as others about the cost of returning to China and offering a partial refund. Despite me quoting consumer protection law at them - this has worked in the past - it didn't have any effect with this company. They keep sending very polite emails, offering more of a refund. I eventually accepted their offer and in spite of this apparently been sent on 27th July, I am still waiting. They keep telling me it has been sent but surprise, surprise my credit card has not received it. I will ask for their help.
Please, please do not buy from this company. I can't believe some of the positive comments on here, especially about good quality and the one praising the parcel, as like receiving a present!!My sandals came in a cheap sellophane wrapping with an outer plastic bag - not how my presents come wrapped!

Item supplied had absolutely no resemblance to what I ordered - ordered hand quilted item and supplied cheap laser printed tat.
Scam site!!!

This company has no effective returns policy.
They will try to give you a small refund if you agree to keep your unwanted item. If you insist on a full refund you will have to send the item to China or similar at your own considerable expense. If you email them you will get an AI generated response. The 1 star rating is generous as there is no Zero star option! I am referring to my bank for a claw back.

Exactly as previous comments late delivery , tried to return for refund but was told it had to be returned to China at my cost & could take weeks AVOID this company it’s a total scam with rubbish products.Another Facebook disappointment will never order another product. Will now refer to my credit card company & trading standards

I would give it no stars if possible

Scam company misleading customers. Do not buy!Incredibly unhappy with my experience. Despite using "Newcastle" in their web address, this company does not exist in Newcastle. Shipping was extremely slow because the item actually ships from China.The item itself is incredibly poor quality. When I requested a full refund, customer service refused to cooperate. They keep offering a tiny partial refund if I keep the useless item. If I want a full refund, they are forcing me to pay expensive return postage costs all the way back to China.This is a misleading drop-shipping operation. Avoid at all costs.