GHG Solutions Arvostelua 

Fire in garage. in 14th December 2022
Still on going still fighting to get them to pay out.
After submitting my contents list and going the FOS and found in my favour, still nothing.
Over one year after submitting my contents list now they are starting to quiz and ask questions on the items, why wait one year Michelle yet another play from you being as much use as a chocolate fire guard.
Well as of May 2025 Yes you heard that correctly over 2 and a half years, FOS 3 times, all in our favour it is finally at an end Total scum sucking pond life of a company hope you all get an STD.
If it was not for Michael Williamson @ ILA 08000021578 and his amazing team. My wife and I are forever grateful for what they have done for us over the years

GHG was appointed by my insurance company following a substantial water leak that penetrated from the top floor to the ground floor resulting in the collapse of 2 ceilings. Faced with this disaster, I can only say how professional, courteous and thorough Wesley from GHG was in his assessment of the catastrophe. He took on all the communications with the insurance company, was informative from the outset in terms of what could be repaired and what would have to be replaced. His professionalism throughout helped enormously in dealing with the disaster.

GHG say how sorry they are and to get in touch with customer services where they will look into the complaint. I am phoning weekly and they say the same thing but do absolutely nothing. Totally incompetent, chaotic, at best. Don’t use them.
It’s dishonest to say they will get money to you by a certain time or to say they can sort it quickly and then not to do what they say.

Total avoidance of any meaningful communication. Do not return calls when promised. Arrogant to the point of deliberately delaying progress. They even ignore requests from your insurers to keep you updated. Having experienced flooding 6 months ago still waiting for an update and unable to get insurance until this claim is settled. Avoid like the plague.

Do not agree to use GHG at all. They are crooks and very dishonest. Any insurance claim managed by GHG is going to stress you out. It’s horrible! When you meet the loss adjusters sent by GHG, you will be very much impressed but once they leave your home after their visit, their communication goes mute. They do not respond to emails and you get the just a voicemail or messages that are never responded to. We have been waiting for work to start at our home forever. Very sad that insurance companies use GHG to avoid responsibility. It is like dealing with a third world country where corruption, never keeping promises and daily lies are the order of the day.

My case handler Ayslin was amazing and looked after our best interests brilliantly

It has been 2 months since we were evacuated from our home due to major subsidence, GHG were appointed as our "emergency" loss adjuster and have done nothing in regard to the damage to our home. We have had to pester them daily about alternative accommodation. To call them slow would be innaccurate because slow implies at least some movement.

Me and my family are in emergency accommodation. Me, my wife and two very young children.

I didn't understand mental health until been involved with ghg. They are the loss adjusters my insurance company homeprotect use.

Unbelievably appalling. From forgetting to extend our emergency accommodation to zero communication. Hold ups due to negligence. Further damage to our property. Lies. Deception. Excuses.

We just want to go back home.

The fire damage to our home was one thing.... But the damage to our family as a result of GHG Solutions incompetence has really taken it out on us.

PLEASE STAY AWAY.

I really can not believe this company is allowed to operate.

Stephen Wright was a real pleasure to deal with from the outset. He was responsive and pragmatic throughout and is a great ambassador for GHG Solutions.

We recently had a burst flexi hose to our bathroom basin which flooded my 83 year old Mothers home.
GHG Loss Adjusters dealt promptly and efficiently and we were able to get our Mum back to normal in a very short time.
Thanks to all the staff who were involved in this claim.
Regards

Chris

Shockingly poor
Inept, disorganised, unreliable and unresponsive to any houselholer distress. Will not admit their mistakes of which they make many.
Avoid

Wesley Forkland has been so helpful in getting my water leak claim dealt with speedily and efficiently. After 10 months getting nowhere with Davies Group Wesley moved matters forward once Davies group appointed GHG solutions to deal with my claim.

Terrible loss adjuster, if you are told your insurers are using them, ask for a difference LA to attend (insurers usually have min 2)
They delayed my property claim for over 6wks, promised to appoint a structural engineer and then didn't, and the mgr Keith Conway is quite offensive and unprofessional. I'm referring to the Eastleigh Hants branch. Then have a 2nd office up North.
I have experienced several LA's over the years, and this was the worst. Were taken off the case by the insurers, and CCG appointed instead.

Ms Hong Sutton visited my home on the 24/11/2023 after storm Ciaran on the 02/11/2023. Initially I was impressed with her knowledge and appraisal, but now 7 weeks later after constantly asking for updates, an emergency interim payment and ANY info at all, I am still yet to hear anything.
I call her constantly and she has only ever called me twice. I have only received one email in 7 weeks. I was told on the 8/1/2023 that an interim payment would take 2-3 weeks - that would be THREE MONTHS since losing my roof.
We are an ongoing business and cannot re-open until we receive some money to cover the £20k+ we spent on replacing the roof.
Her reports to the insurers were full of mistakes, which delayed the claim being approved.
I tried calling on the 5/12 to see if an asbestos report had been receieved and the man I was referred to (Ms Sutton was unavailable) was extremely rude, saying, if the report had been carried out by another surveyor, it was of no interest to them. I had to call The Davies Group to find the results of the report.
Obviously no one could enter the building until we knew. This took 6 weeks!
I am beyond frustrated at how incompetent this company is.

I am genuinely so shocked at these reviews! After a fire in my home, everything is now sorted and I came on here to leave a glowing review for the company - but in particular this amazing lady called Diane Cawkwell.

From day 1 this incredible lady explained things carefully to me and her communication was first class. She was always so kind and compassionate and I felt she was just so genuine. Sometimes I would receive emails from her late evening and I knew she is just one of these rare employees who wants to ensure the job is done correctly and the client feels looked after.

So, to Diane Cawkwell - a massive thankyou for being so caring and kind. Your employer is so lucky to have you!

If I could give zero I would
We have a 2 up 2 down property that had a leak in the bathroom causing a lot of damage to the lounge
This is a holiday rental property covered by appropriate insurance
6 months after the incident we had to completely take over and get our own builders in as almost nothing was done and we were losing income
We blame GHHG for not doing their job and costing us thousands in lost income

Shockingly bad customer service. Incredible degree of disinterest,Inefficient. incompetent. They just don’t care about resolving claims. Still dragging on after well over a year.

Have had this company appointed as assessors for an insurance claim.
They are beyond inefficient, take no notice of anything they are told and ignore messages and phone calls.
If your insurance company appoint the, ask for another firm. I have.

If i could give the escape of water team at this company less than 1 star i would ...rude difficult staff that think nothing of shouting at you ...email at inapproprate times of the night ...use mobile if they dont want their call recorded...make you gather irrelevant information and jump through hoops... accepting claims then rejecting without a reasonable explaination...seriously bad experience avoid at all cost.

Terrible company ! Try to get out of paying with excuse after excuse nothing you send is good enough should be put out of business as they just take your premiums and when you make a genuine claim keep coming back with more bull about how what you have sent isn’t good enough !