Been a customer of three for many years and recently signal has been terrible. So went to see dave. And came out with a new provider, new phone, better deal and actually being able to use my phone. Ha... Näytä lisää
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I went into the Hereford store and the service was brilliant, I don't know much about technology and what phone would fit my needs, Brad was amazing, he did not fill my head full of words I did not un... Näytä lisää
Justin is genuinely such a kind and helpful person! Always lovely to talk to and lets me know when my upgrade is due and helps me set up and explains everything to me, making the process super easy! A... Näytä lisää
Dan Roberts was superb from start to finish. He was the reason we purchased the product: excellent customer skills; knowledgeable; warm; and friendly. We would definitely go back to Dan should we nee... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
We're Get Connected – the people friendly phone shop. We're the UK's largest privately-owned mobile phone retailer, with over 54 stores across the country. In 1998 we won the Gwent TEC business award for marketing; in 1999 we were the 10th fastest growing company in Wales and in the following year, 2000 we were the 2nd fastest growing company from a total of 51,000 businesses!
Yhteystiedot
19, Nevill Street, NP7 5AA, Abergavenny, Yhdistynyt kuningaskunta
- 01873858811
- webadmin@get-connected.com
- www.get-connected.com
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Please don’t use this company and go…
Please don’t use this company and go direct to your preferred provider.
They scam you into taking out a new contract months before it is due for renewal and with a different provider. Checking out the phone numbers they use I found that they are associated with miss selling and scammers.
I was miss sold a contract with 3 and realised a day later what they had done and reported to 3’s fraud department, the police and blocked all their numbers.
When my contract with Vodafone is due to end in November I know I’ll get a better deal with them. Be careful and avoid, if I could give no stars I would……a really bad and very stressful experience but lesson learnt.
Steve at Wellington branch has sorted…
Steve at Wellington branch has sorted my contract twice now, told him what I was after and he has done just that, brilliant service kept in contact throughout i would definitely recommend 👌
I went into the Hereford store and the…
I went into the Hereford store and the service was brilliant, I don't know much about technology and what phone would fit my needs, Brad was amazing, he did not fill my head full of words I did not understand and it was wasn't the stressful experience I was thinking it was going to be. Definitely recommend!
New customer
Been a customer of three for many years and recently signal has been terrible. So went to see dave. And came out with a new provider, new phone, better deal and actually being able to use my phone. Hassle free. I will be going back to dave when my new contract comes to a end. And i have also recommended him to friends that are having similar problems. Thank you dave. Top man
Dan (Roberts) IS the Man!
Dan Roberts was superb from start to finish.
He was the reason we purchased the product: excellent customer skills; knowledgeable; warm; and friendly. We would definitely go back to Dan should we need any more products.
Awesome service! A family favourite!
Justin is genuinely such a kind and helpful person! Always lovely to talk to and lets me know when my upgrade is due and helps me set up and explains everything to me, making the process super easy! As a family, including my mum, we wouldn't go anywhere else! Soon my son will be looking to get his first mobile and I know Justin will be the place to go! Thankyou 🙂
David was very professional and…
David was very professional and provided an efficient and effective service. I also found David to be very helpful. Highly recommended.
Justin is very helpful with my phone…
Justin is very helpful with my phone upgrade . Does everything on it for me which is a god send as I don't have a clue. Very friendly guy.
Michael really helped me in the…
Michael really helped me in the Cardigan store in a short time frame— purchasing a reconditioned phone means I am recycling but getting the storage and functionality I need. Get Connected is the only high street phone service doing this and it’s important to me— thanks! 🙏🏽
Very knowledgable and approachable
Very knowledgable and approachable. Simon explained everything really well and was able to answer all of my questions regarding my son getting his first sim/contract. I would recommend to friends and family.
Justin at the Blackwood
Justin at the Blackwood, Gwent branch was so helpful and nice. He set everything up for me on upgrading my phone, his customer service was great and I got a newer phone and a better monthly cost. I would recommend this store for it's customer service and professional knowledge.
Geoff is always so cheerful..never…
Geoff is always so cheerful..never makes me feel I'm being silly whatever my question or advice needed.
He is VERY knowledgeable &is 99.9% able to answer my queries.
His advice is always very sound & he is completely trustworthy.
I have no hesitation in recommending Geoff to all my friends.
I've told him..he can never leave & go somewhere else or retire.🤭.What would Bridgnorth do without him!!
If there are any pay rises in the near future..please make sure he has one..he's a gem🤗
Bronwen.
Great support!
The manager is the perfect combination of patience, understanding and helpfulness - - highly recommended for any support with mobile telecoms.
Matt was very helpful and went out of…
Matt was very helpful and went out of his way to find us a good deal, as my husband has bought phones from him previously. He made everything seem so effortless and changed over my phone and all its contents perfectly.
Such a great support to us both.
Excellent
Excellent, friendly and helpful advice and support from David at the carven Arms branch
Visited the Abergavenny store as my…
Visited the Abergavenny store as my phone had died the previous day. Bobby, the man behind the counter was very helpful, didn't try to up sell or bombard me with alternatives.
All sorted within half an hour! Painless experience
as always great service from Justin at…
as always great service from Justin at get connected
Miss selling lack of checks and duty of care
Our venerable 21 year old child who already had a mobile phone contract with EE which is paid for by his parents, was taken into the Ebbw Vale shop by a group of people and was made to take out three contracts within an hour. (2 contracts with Vodaphone and 1 with the 3 Network)
This did not raise any alarm bells with the company they did not ask the relevant questions as our child has never had any income since he finished school. The first the family new about these were when the first month payment bounced a total of £150.00 for the three contracts , and they are 24 month contracts. They were 2 Samsung A16 phones you can buy for £100 brand new on 50gb tariffs.
The company are not prepared to assist and we have now logged there miss selling and lack of duty of care to the customer to the police, trading standards and also both the fraud teams at Vodaphone and 3.
Lets hope they bring the company to justice as although my child is 21, who the hell takes out 3 phone contracts in an hour. All the evidence has been passed alone. Do not buy from them.

Vastaus yritykseltä Get Connected
Steve was fantastic
Steve was fantastic, so helpful and friendly. He took the time to sort out a mobile for a first time user with patience and care.
Timeless quality service
I have been a customer at the Bridgnorth store with Geoff for some years now. I won't go anywhere else, and why should I when the service is always exceptional. Geoff has patience, professionalism and a sense of humour, the 3 ingredients I look for when carrying out what could be a stressful exchange. He knows my needs, finances and that im always looking for a good deal, like all of us, however he is not pushy, solves problems, nothing is ever an issue, his favourite words without him realising are, i can do that now for you. Options are available, discussions timely and his salesmanship at a high level. If you are of an age where you remember old fashioned values and the customer really does come first... visit Geoff in Bridgnorth and you won't be disappointed. Thank you Geoff as always.
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