Georgeplumbing Arvostelua 

⭐☆☆☆☆

I couldn't leave this review directly as they only allow most fake 5 star reviews on the Google reviews.

I had a very disappointing experience from start to finish. I was charged a £48 call-out fee just to receive a quote, despite explaining the issue in detail over the phone, including that the toilet would need to be removed to access the concealed cistern. No estimate could be provided beforehand.

I was told an engineer would arrive within 30–60 minutes, but they didn't arrive for over two hours. Communication was extremely difficult as the engineer spoke very little English, making it hard to understand what was happening or ask questions.

After assessing the job, I was quoted nearly £700, including almost £500 simply to remove and refit the toilet—a job I've had completed before for around £100. The call-out fee was then added on top, and it had even increased from the £48 I was originally quoted to £49.

To make matters worse, I was immediately presented with an invoice for the full amount as though the work had already been completed, and I felt pressured to pay the engineer on the spot before he would leave. After querying the incorrect invoice, I was promised a call back but never received one.

The whole experience left me feeling uncomfortable, under pressure and lacking confidence in the company. Based on my experience, I would think very carefully before using their services.

I say engineer but I have no idea on the guy I mets credentials and honestly I have felt really anxious, uncomfortable and on edge the whole time and I am now only worse off as I owe money for the call out fee.

From reading the other reviews I would say that this company are scammers.

Called them for faulty ball valve. It was not an emergency but I called them in the evening because they were open. They were quick to respond and mentioned that call out fees at that time was £58/- which I was okay with. Person comes within 40 minutes, checks and gives a quote for £500/-!. Because I had enquired with some friends( who called plumbers in their area) earlier, I was told that the maximum cost would come to £150 incl callout and labor and material ( ball valve is £20). So I refused to get the work done and they charged me £164 for just call out and investigation!!. Next day, called another person, narrated this story and they were shocked to hear the rates. The good samaritan came over and got it done in 10 minutes as all it needed was unscrewing the old valve and putting on the new one. And I was so surprised when they charged me only £50. I wanted to give them more but they refused. Just wanted to leave this review here so that nobody else makes a costly mistake like me.Also, want to add that I checked google reviews and they only had 5 star reviews. I tried to post a review but it didn’t get published citing vague reasons. Guess they only publish the good reviews.

I called yesterday around, the guy did turn up around 30min, but tearfully quotation and bad attitude and no patient at all, I paid the call out fee and let him go, he asked for extra access fee, which is stupid, cos I already know where is the leaking point, no need him to show me. Horrible service, I don't know how the five star review on google, but I should check Trustpilot before I call them. I should give Zero star!

Wish I'd read the reviews first! Sadly had to get work done urgently on a Saturday for guests. Charged an eye-watering amount of around £500 to reattach a plastic loo waste pipe - 20 minutes, no parts needed. You live and learn. AVOID!

What a joke. I originally checked Google reviews and called them. But there 5* reviews is a joke as they actually refuse to publish anything less.

The guy who came out looked into our manhole but didn't listen to what the problem was, was saying I can unblock it and put a camera...there wasn't a blockage as my poor hubby spent 2 hours down said manhole clearing it it's a collapsed pipe (as hubby could see it,but not reach). But the best of it was the call out is £48 if you want a receipt or invoice he'll charge you VAT on top..dodgy or what.

Bad from start to finish. Found them under George The Plumber, claiming to be eco friendly and had 12 5 star reviews. Not showing on a search now.
An outfit run by an agency of various people, not a local business. Did not fix it and charged £49 plus £179. Next person who came fixed it easily by rodding it, which the plumber said he had done. Complained and did not receive a call back 2x. Best avoided.

They scammed my 83 year old neighbour. They charged her £180 to remove a TV remote control from behind her heater. It took no time to slide it along . No quote just started doing it. Got it out and then says "That's £180 cash " Gave her no receipt. No quote. Just demanded the money. They're not plumbers it's a call center. They will not contact you when you call to complain. They say I'll call you back immediately but they don't. You have no come back because they send any man with a van and it's not George. You don't know who you're letting into your house.

I had a major leak and needed a plumber asap. My usual guy wansn't available, so I Googled same-day plumber and found George the Plumber. They did get to my house in about an hour, and the £48 call out charge was not unreasonable. But if my family had not been at risk of not having any mains water all weekend if the part wasn't replaced (this being a Friday) then I wouldn't have paid the exorbitant price I was charged. I paid £858 incl VAT for a job that should have probably cost about £550. Overpaying by about £300 to get the emergency job done. In the moment I had no choice, but I will never use this company again.

Two operatives arrived not showing much idea. The call out charge tripled and the work they suggested was not required neither would it have solve the problem. Very poor; avoid.
PS I am a Chartered Building surveyor

Needed a replacement shower cartridge so called this company out. He checked and confirmed cartridge fault...then quoted £400 to replace (plus the £48 call out).
Needless to say, declined. He actually said the cartridge would cost £380! Ordered one for £115 and will replace myself
Rip off merchants! Avoid

very polite and helpful engineering, arrived when due, carried out work in a proficient manner, communicated well. Would happily use again

GEORGE THE PLUMBER IS A SCAM
They are not local- their google reviews are fake. My actual local plumber was busy so he couldn’t fix. George the plumber turned up- actually a massive guy called Pavlov who didn’t even knock I’m not even joking. He just walked in and started taking his shoes off!! When we established who he was he looked at my bath and then went to call his boss. He then put his boss on the phone who said ‘£380’. I was like is that a joke it’s just a flannel stuck in the bath drain pipe. He was very aggressive and asked how much I thought it should be and I said reasonably £50 (£100 would be extortionate) and he laughed at me and said no chance- very professional lol! My plumber has since been out and yes it cost £50 as it was just a flannel in the bath drain pipe. Maybe they just go around collecting £48 call out fees?

Reasonable call out fee but won’t declare a labour cost per hour. When the plumber arrived the repair costs for a simple job were eye watering. Do not use unless you have to!

Complete scam. Charged £500 for adding an extra join to my cold water for a dishwasher and cutting a hole in a cupboard. I asked for an invoice but they wouldn't leave until I'd paid and then only sent the invoice justifying the price afterwards (which is written down as something it isn't). Avoid avoid avoid

Avoid "George the Plumber" at all costs. If you are reading this thinking about booking them, stop right now and look at the rest of their Trustpilot reviews. They have a pattern of doing this to people, and I wish I had checked here first.

I called them out to clear a blocked kitchen pipe, and it was a masterclass in terrible service. The plumber arrived completely late, spent an hour messing around achieving absolutely nothing, and left with my kitchen pipe still completely blocked. Despite fixing zero problems, I was hit with a massive bill: a £48 call-out fee plus an outrageous £180 for "labour" + VAT. To make it even shadier, he pressured and forced me to pay the total £228 balance strictly in cash.

Before management replies with their usual line:
I know you love to respond to negative reviews claiming, "We have no record of this person being a customer." Let's clear that up right now. You use a massive web of subcontractors so you can legally distance yourselves from your own terrible service. I called the official phone number directly from the George the Plumber website. You sent the plumber, you took the £228 cash, and you own this disaster.

2 young men came and changed a ballcock in my tank in the loft.I had no water at all as it was switched off owing to it overflowing so felt obliged to pay the asking price of £450 for an hrs work done by one of them while the other one sat on the stairs. I do not recommend these people as their prices are extortionate

Should have cowboy as company logo. Beware George the plum will damage your property overcharge laugh about it and when you complain I think they pass the phone around with each other claiming to be managers. They could not manage to turn off a tap

Excellent experience all around. We needed several small plumbing jobs completed around the house, including fixing dripping taps and replacing some worn pipe fittings. The plumber completed every task to a very high standard, worked efficiently, and treated our home with respect. It's clear they care about providing quality service, and I wouldn't hesitate to call them again.

Very unprofessional, totally scammed by these so called plumbers, demand over the top payment but won't give you an invoice, unless pushed. They change their contact number as soon as you complain.

Terrible guy. He pushed my cat sitter to do a service an overpriced job. He charged £58 for the visit and nothing sorted. It was pretty simple to solve it