Gemini Parking Solutions Arvostelua 

I received a notice for parking at a leisure centre in Cardiff. I appealed the notice and received a reply very quickly. I appreciated the quick reply, the fact they considered my circumstances and cancelled the parking notice.

Unlike other car parking Apps, there is no notification on Gemini's Y-Pay App that you are approaching the end of your parking period. Nor is there any facility to extend your parking period.

The only thing they appear to be good at is posting huge £100 fines (reduced to £60 if you pay quickly)

I made an error with my parking at a Better leisure centre Cardiff and received a parking fine.
There were particular circumstances and so I appealed.
Although I was technically in the wrong they understood the circumstances and dropped the charge.

We were recently sent a 'You have not paid your parking fee and you need to pay us £60 or it will increase to £100' letter. As it happened we had paid, demonstrated that, and the threat was promptly withdrawn. Dealing with our response was efficient. I'll give three stars for that.

However, first of all, you are assumed to be guilty even if you are not - whatever happened to innocence before proven guilty? And then two lessons from this adventure: always pay by credit card rather than coins because then you will have a record of having paid, and keep your little ticket for at least a week or so afterwards. Without those things we could not have proved we had paid even though we had.

Not a pleasant experience even when you are vindicated.

Recently purchased a property comes with both resident and visitor parking bays managed by this company. The previous owner lost the parking permit, and I only received a digital copy from the solicitor. Tried to contact Gemini Parking to re-issue the parking permit, no one ever answer the call - which makes me have to print the digital permit by using my printer. The property needs to have refurbishment before we can move in, I gave the parking permit to my builders.

This morning, I paid a visit to the property to discuss things with the builders. My car was parked in an off road visitor bay, which the space is technically owned by the property freeholder and leaseholders. Saw the guy issue PCN on my car, ran down stairs trying to explain to him that I am the resident, he told me to submit the appeal from their website.

Made the appeal straight after the conversation, only few minutes later received their rejection. It is a tough time for everyone, but it doesn't mean you can make money out of local resident without doing your job properly at the first place!! I wish you closing down with the ridiculous service you provide.

Contact Gemini Parking for applying a resident parking permit, they play dead.
Contact Gemini Parking to explain that I am the resident, they reject you, then play dead!

The company answered very quickly to an appeal I submitted after receiving a Parking Charge Notice. They understood my point (not listed among the standard ones eligible for appeal) and accepted my explanation cancelling the charge. I was waiting for a polite answer, but not so quickly, and whatever would it have been the answer, it would have been well accepted just because of their courtesy. But they even accepted my appeal, which formally was not due at all, and this was very welcome to me.

Parking ticket was automatically issued because we'd exceeded our time - but our appeal was acknowledged and accepted promptly and courteously. Thanks.

appealed parking notice penalty having I think entered two letters the wrong way around. I pointed out having previously used the car park without incident that I do use the Pubs facilities and it was a dyslectic error. Notice received that penalty now cancelled. Downside, before receiving outcome of appeal, I received a further overdue notice increasing to £100. Also not able to speak to a member of staff direct, which could well have prevented the second penalty letter. Still all ends that ends well

Terrible company - unclear information, signage says one thing, parking website says another. Come to pay on-line and their service is not working forcing you to call them at your expense, then changing you for the receipt text - new level of low in a time when people are already struggling. Lost my custom for the leisure center they "support" won't be going there again.