Gemini Parking Solutions Arvostelua 100

I went to play bowls for my county at Rugby Thornfield Bowls club and the only way to the club is through Queen's Diamond Jubilee cark park. When I arrived the president said make sure you put your car reg. into the system so to avoid any car park fees, this I did.
Gemini Parking Solutions sent me a PCN for £100.00. When I explained my mitigating circumstances they said okay we will reduce the charge to £20.00, you can appeal and if this is unsuccessful you can still pay the reduced amount. I appealed to the Independent Appeals Service (ias) this is whom the recommend. After doing this the appeal was dismissed by the ias as they do not take into account any mitigating circumstances. I reluctantly paid the £20.00 even when I thought I obeyed all the rules.
I now have been sent a Debt Recovery Plus notice to pay £150.00 this is £170.00 fine reduced by £20.00 that I have already paid. I have appealed to this company and now waiting a response, but not very hopeful.

Very disappointing experience with Gemini Parking.

We visited a leisure centre and correctly registered our vehicle as disabled at reception, following the procedure we were instructed to use. Despite this, we later received a parking charge notice.

We submitted an appeal and provided evidence of the disabled badge, however Gemini rejected the appeal, claiming they could not locate the vehicle registration on their system. This was extremely frustrating given that we had followed the correct process from the beginning.

After contacting the leisure centre directly, the manager confirmed once again that our vehicle had in fact been correctly registered and advised that she would contact Gemini herself to have the PCN cancelled.

What made the experience even worse was the complete lack of accountability. After all the inconvenience and stress caused, I then received a one-line message simply stating: “I can confirm the PCN has been cancelled.” No apology, no acknowledgment of the error, and no recognition of the unnecessary distress caused.

The whole process felt unfair, dismissive, and very poorly handled from start to finish.

SCAMMERS
On Bank Holiday Monday 4th May I parked at Claremont way Parking area in Brent Cross. I wanted to take my daughter to a playground to play with a friend. I attempted to pay 4 times and every time the payment would not go through. I took photographic evidence of these attempts. I thought it’s probably because it’s bank holiday Monday. I couldn’t think of any other alternatives as there was no phone number to call. 8 days later I got a fine. The system was so awful to use that I paid it straight away as I don’t want to risk paying double. Then I went onto the website and filed a complaint and I asked for a refund. The company replied saying that because I paid, I assumed my responsibility and hence they won’t even look at my report.
It is just awful and these companies are there to scam innocent people.

I appealed a PCN as their system didn't appear to work on my phone. I tried various ways to do it and thought it had worked. When I submitted 2 detailed appeals explaining all this, I received 2 stock responses as if they hadn't even read my detailed responses. Once done, they then have you over a barrel as if you go to an independent verifier the amount goes to the higher amount

Georgia was really friendly and professional during on the call, thank you for all your assistance.

One Star is too high a score for Gemini - they are an utter disgrace. I visited Parkside Hospital Outpatients on 21 April and duly registered my car at the computer at the entrance (for free parking) but received a PCN - dated 28 April - arrived 8 May!

When I tried to appeal on their website, it did not recognise the PCN number. As a double check, I entered the PCN number on their payments section and it still did not recognise the number.

I phoned Parkside and found out that all the notices had been cancelled as there was a glitch in the system.

Why did Gemini send out these notices when they must have know something was wrong and why did they not alert me and 100s of others when they went to their website to appeal.

I called the number to park as instructed and despite this being free as a disabled badge holder their system didn't work and I got a ticket.
I can prove the badge and I can prove the call. They still want me to pay £20 for mitigating circumstances.
I have cancelled all donations to Gunnersbury Park and removed them as a beneficiary from my Will. Whilst they do business with this scam of a company I will no longer patronise the park.

I saw one positive review on here which made me laugh, obviously an employee of this terrible company. I got a PCN for waiting outside the feel good centre (how apt).
They call themselves parking solutions, what a joke!!
I wanted to appeal but didn’t want to risk the full charge if the appeal was lost. I paid the reduced charge. Tried to get in touch to tell them they are penalising people that are too scared to risk appealing. The customer service was dreadful.

Received a PCN for parking incorrectly. I paid the PCN at the amount allocated on their website after putting in the requested details. I then received a debt recovery letter stating I didn’t pay, I called and spoke with gentlemen, provided him evidence of payment made. He went back to Gemini and they came back saying I paid the wrong amount so therefore I owe £170! Hmm so I paid the wrong amount on your automated system??! I’ll await my day in court!

Parked at Lee Valley for a meeting, logged my car on the online portal but didn't get receipt email. Got penalty notice, appealed it, got no confirmation of my appeal, tried calling- goes to automated number-also tried emailing, no replies. Eventually got £170 bill from debt recovery company. Handle this company with caution.

This company target innocent people. Watch out

I received letter from debt recovery plus to pay £170, which I paid for my parking on that day , also I never received letter from Gemini parking solutions London. I am recovering from cancer and this gave me lots of stress. I can’t proof that I paid for my parking on that day. This company doesn’t work at all giving stress to people. Someone has to stop this company doing that. Because they doing lots of mistakes and charging people for nothing. By doing mistakes they’re giving lots of stress to people. They don’t even pick up the phone only Robert is answering to the phone debt collector says you can’t appeal. You just have to pay or contact to Gemini. It’s not our problem only way is to pay £170 . I’m very disappointed from this company.

Parking companies get a bad rep. So when I needed to discuss an error I had made, I admit, I was surprised to actually get a thoughtful human response.

So this is me, taking the time to say thank you to Ashleigh (from customer services I assume) for your patience, for listening and for treating me like a human.

Keep doing what you're doing guys.

I paid for my parking on two occasions but had changed the private number plate on my car back to the original and hadn't spotted the parking app still had the old number.

I received the parking fine and appealed it assuming it would be rescinded as I had paid, but for the incorrect number plate.

The appeal was fond in my favour - only for me to be told that there would then be a £40 'fee' for the pleasure of this - I challenged it via email and verbally but to no avail.

Be careful using this companies car parks - they have no / limited scruples and are just looking for any reason they can find to fine you.

It would be zero if that is possible. I have been charged for making a genuine error when attending an appointment at the The RunnymedeHospital in November.I sent evidence to show I had an appointment,explained that I may have entered my reg number incorrectly as I didn't have my glasses on . Basically, they kindly said it's mitigating circumstances but we are still fining you £20. It's not possible to appeal as a the body they use doesn't consider mitigating circumstances situations.From my perspective this leaves me no choice but to fund the company.
Due to data protection I'm unable to confirm the information that they provided stating they don't have a similar registration entered or there was an error with the system.
This is not good reflection for users of The RunnymedeHospital who's own service is excellent.

If I could give this company a 0 rating I certainly would! Parking app at Metro Golf Center, Champions Way, NW4. The app was not working and after trying for 15 minutes to pay I had to move my car to a completely different location for parking. 1 month later I get a PCN for £100. System not operating as it should and we have to pay for it!

Parked at a Nuffield hospital and registered my car on arrival. The system provides no receipt or proof of registration. Gemini claimed I had not paid. After providing proof of appointment, they reduced the fee to £20 - but I also incurred a £50 administration charge from the car hire company. This is a fraudulent scam - make sure you take a screen shot when you register your vehicle.

Parked in Rutherglen shopping centre Glasgow it was like a demolition site, displayed blue badge but paid in case blue badge not accepted. Husband forgot to put car registration in but we paid for ticket cash. Week or so later got parking charge £60 appealed gave Gemini derails not one ounce of compassion. Explained as I was on two crutches couldn’t make it across building site car park and husband hadn’t entered car registration. Not one ounce of compassion was shown, suggested they could check machine or CCTV but they were not interested. If I lived in Glasgow would pay family to warn all other users to ensure they do no earn a penny from thus car park. Disgusting company not one ounce if compassion has been shown.

Gemini Parking Solutions issued 2 parking fines to members of my family on different dates even though we had validated our parking.
DO NOT TRUST GEMINI PARKING SITES.

Followed venue instructions and registered via QR code for free parking but still received PCN. Gemini acknowledged mitigation but refused to cancel and offered £20 to close the case. System failure should not become a customer charge. Theft. Keep all proof/screen shots.