Geekynerdtoys Arvostelua 

218
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I started collecting Neca figures recently and have found this site to have great prices and availability. I have placed about 4 orders with them now including a pre-order and all have been spot on.... Näytä lisää

Saanut 1/5 tähteä

My daughter Ordered michael myers 15" talking doll, on 27th june unfortunately it only says 2 phases, its stuck in a loop, yes we took it off the demo and checked the batteries. My daughter has sent... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Ordered a MASK Thunderhawk which was delayed by the manufacturer several times. The guys at the store were always happy to give updates quickly and when the product did come into stock it was sh... Näytä lisää

Saanut 5/5 tähteä

Really impressed with how smooth everything was from start to finish. Prices were very competitive, especially compared to other places, which is always a big plus. Dispatch was fast, and the ite... Näytä lisää

Yrityksen tiedot


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

218 arvostelua

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(218)

38 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Amazing company

Ordered from here 3 times now. They have super fast shipping which is securely packed, and some of the best prices. I had a question about my last order and received a swift and polite response. 5 stars all around.

11. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not happy with this company

The picture on the website is different to the item I received wouldn’t not trust this company as it shows a bone knife and blood pattern going up the apron but only blood on the bottom and couple of slash marks not happy with the service they have gave me will not be going back to this company

9. syyskuuta 2025
Oma-aloitteinen arvostelu
Geekynerdtoys-logo

Vastaus yritykseltä Geekynerdtoys

This is truly why Trustpilot is an absolute joke!

This customer has left a 1 star review stating firstly by email to us that the figure we sent him was after fake figure and had arrived damaged. The damage being a scuff mark on the outside of the box. We agreed that we would swap the figure over for a further figure but would need them to return the figure back to us first. We would then once the figure was back with us refund the return postage costs and ship out a further figure to them. When we explained in full to them that we do not sell fake items and all NECA product is supplied by the official NECA UK wholesalers.
The customer then complained stating that the figure is different from the pictures on the website and we stated that sometimes during production runs small things such as the handle of the knife not being bone coloured can happen due to which factory makes the items on behalf of NECA.
We also stated that we would refund the customer in full once the figure was back with us but since that email we have been met by a wall of silence.
Then boom a 1 star trust pilot review stating we did not deal with their issues, even after offering to replace the figure and also offering a full refund too.
I truly do not know what else as a company we could do in relation to this!

Saanut 5/5 tähteä

Great place to build your collection

Great communication with these guys, bought 4 figures last week, two arrived quickly, followed up with the other items, and told there was an issue with the BTTF 2 Marty figure, as out of stock, they were happy to refund the BTTF 2 Doc figure as well, as wanted as a set. Other items were great and added to my horror corner in the office. Would recommend again, good prices, fast delivery and great customer support.

2. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

1st order and 100% happy 😊

Placed my 1st order yesterday 14/8/25, and have received my order already 15/8/25... so impressed with this company, will definitely be buying from again.. wasn't sure what to expect after reading some of the other reviews on here, but i'm 100% happy that I gave them a go... item arrived in perfect condition and package well... what more could you ask for 🙂🙂🙂

14. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Took far to long to be delivered

Took far to long to be delivered, estimate was late may 2025 didn't come to August 2025
No communication from yourselves unless I had to ask the question where is my purchase.
When purchase arrived it was worth the wait.

8. elokuuta 2025
Geekynerdtoys-logo

Vastaus yritykseltä Geekynerdtoys

Thank you for your review. This was an error on our behalf where an order was incorrectly marked as despatched. We hope you like the figure though

Saanut 1/5 tähteä

Zero customer service

Asked to cancel an order and received response to say my account was deleted with no reason given. Owner seems overly aggressive and petulant.

Edit: I don't believe the response. I couldn't access my account last night as it was locked.

9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Geekynerdtoys-logo

Vastaus yritykseltä Geekynerdtoys

The buyer in this review has decided to leave a 1 star Trustpilot review after they placed an order for £110 for the new MOTU x Thundercats which are due to be received later this month and into next month too.
Their request to cancel their order was received late yesterday afternoon during our normal work hours and processed within a matter of minutes.
Their account has not been deleted just their order.
The customer sent an email requesting to know why their account had been deleted which was actually incorrect on our behalf. However this email was not received until we had left the business for the day and was unable to respond.

However the customer felt that dealing with their request to cancel an order within minutes and processing a refund in full, whilst not answering the email sent due to being away from the business is worthy of a 1 star review. As a business we would suggest that this truly is not "Zero Customer Service" at all.

Saanut 1/5 tähteä

Ghosted, had to resolve via PayPal.

I ordered a NECA figure from this site initially without an issue. The item arrived quickly and well packaged. Unfortunately when I opened it the the figure had a defect and broke in my hand. I reached out and very quickly received an offer to ship it back, at which point I would be refunded postage and another figure would be sent out. All great so far! That was the last I've heard from them, back in December. Royal Mail provided photo evidence of the return being left with staff in the store in January. As of mid April I've yet to receive a replacement figure or a refund, nor has my postage been refunded. I contacted the owner again and never received a response. I've ultimately had to go through PayPal, who were fantastic and refunded me within 20 minutes of opening an appeal! There are so many reputable NECA stockists, I'd avoid this one.

10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Don't recommend

I ordered two items back in November 2024. I paid in full, and one item was in stock while the other was a pre-order set for January 2025. I didn’t think much of it at first, but then I encountered some issues. The pre-order ended up getting delayed, and I wasn’t informed about this at all.

At the beginning of March 2025, I reached out to customer service to check on my order. They told me the pre-order would be in stock soon. On March 25th, I received an email from Royal Mail about a delivery. I logged into my account, expecting to see my items on the way. To my surprise, I found out that the item that was in stock had been refunded. I never received any notice that this was happening.

Why was stock not allocated to me when I placed my order four months ago? Why wasn’t I told about the issues sooner ? It just felt like a lack of communication on their part, and it left me quite disappointed. I expected a smoother experience, given that I had paid in advance.

Money is taken for "in stock" items , unless all your items are in stock don't expect to receive everything you order.

Feel very disgusted how this company has behaved, I would avoid at all costs , can't be trusted to fulfil orders

25. maaliskuuta 2025
Oma-aloitteinen arvostelu
Geekynerdtoys-logo

Vastaus yritykseltä Geekynerdtoys

Thank you for your feedback in relation to this order.
Unfortunately this order did meet some issues which should have been addressed at the point of order and we apologise that they were not.
The Six Shooter and Jester figure had in fact sold out prior to your order being placed and should have been refunded at the time and this is an oversight which we will address moving forward.
In relation to your comments regarding lack of communication, we communicate all stock updates via our social media pages and also on a Pre-Order updates page on our website all of which are regularly updated and were updated with multiple multiple updates in relation to the figure set you had ordered for the Puppet Master Case and Leech.

Saanut 5/5 tähteä

Never had an issue with this shop

Never had an issue with this shop. Always trying to give you updates on shipping on orders from overseas which is always appreciated as things can get delayed quite often depending on the toy company. Offers pre orders and deposits which is always great. Overall very happy

13. maaliskuuta 2025
Saanut 5/5 tähteä

Brilliant

Brilliant. Really quick delivery, packaged well and great prices. Asked for a refund on a pre order and this was sorted within 10 minutes, so great customer service so far as well. Definitely recommend this company for horror figures!

12. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have brought many figures from geeky…

I have brought many figures from geeky nerd toys and I couldn’t be happier with them, Figures always arrive in perfect condition and the range is excellent and the prices and service are amazing every time I have a question it’s answered in a prompt manner.

11. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service.

First time using. Excellent service and fast shipping, really well packaged as well. A few items out of stock, however notified and refunded promptly. Would defintely use again.

20. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Could not be happier!

Purchased several figures over the last few months and couldn't be happier. All items received in mint condition, extremely well packaged and priced better than the majority of collectible retailers on the market. Highly recommended and looking forward to my next purchases

5. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Definitely won't order again!

Won't order from here again.
First order was cancelled and refunded with no communication, did not receive an email so please don't tell me I did!
Thought I'd give them another chance, so paid part payment for pre-order. Received an invoice-email to pay saying will arrive in stock next week, replied asking when due by and if okay to pay in 5days as payday. Was told invoice must be paid in 3days or order is cancelled. I was mistaken on saying they keep the deposit, as refund has been started. So would have added
More stars.
Unfortunately I won't be adding any stars after receiving a rude email in response to review this morning.
I would like to just add, I Do open and read my emails, as i did yours for payment. I was just unaware I had to open an attachment in the email to read that invoices must be paid in 3days, I asked because I couldn't find the answer on your website about pre orders or invoices. But thank you for telling me you have now cancelled my order because of this actual review.

Update! I'm clearly not the only one looking at the reviews that are not emailed when an order is cancelled so maybe that's an error on your system.
Yes rude little man who belittles and makes you feel you are in the wrong.
I love to support small businesses buying for my collection but when a business makes you feel as bad as you do I won't support them in anyway.

13. helmikuuta 2025
Oma-aloitteinen arvostelu
Geekynerdtoys-logo

Vastaus yritykseltä Geekynerdtoys

Thank you for your one star review which gives us an opportunity to actually post the correct version of the account and not the version which is detailed above.
On Tuesday 11th February you was sent an invoice at 1pm requesting that the balance payment for your order of a Mezco Glen figure be paid prior to their arrival on 18th February. The invoice stated as per the terms and conditions of our website that the invoice would need to be paid within three days or the order would be cancelled in full and your money refunded.
At 10pm on Thursday 13th February you emailed stating asking what was happening in relation to your invoice also saying that you was not going to be paid until 18th. At no point did you ask to put off payment until then and it was very clear that you had not even opened the invoice at that point either as the system software at PayPal showed that it had not been opened.
We then resent your invoice to you again so you could see it with the clear terms and conditions attached to it as well.
This morning 14th February you have decided to leave a 1 star review due to you not reading the invoice which was sent to you and then making out that we would be keeping your £7.99 deposit and postage costs which we would not be doing at all if we needed to cancel your order if you failed to pay.
As for suggesting that we do not communicate at all when refunding orders this is also another lie as we sent all customers emails generated by our website outlining reasons why orders are cancelled, or is this simply yet another case of you not opening emails in order to read them.
Update
As for us sending a rude email to you, all we did was respond to the lies that you had posted originally within this feedback which hastily have now edited twice. At no point did you email asking for extra time in order to make your payment, and make out us to be the bad guys here. In relation to your first order being cancelled, yes it was and a full refund and an email was sent to you on 3rd May just two days after your order was placed and we have records of all the emails that were sent to you at that point too, but again you state you never received anything.

Saanut 5/5 tähteä

Ordered a NECA Leatherface.

Ordered a NECA Leatherface after foolishly buying one from another site that turned out to be a fake figure. The customer service is straight to the point, but very quick so no complaints. The figure was packaged beautifully, and the NECA figure was authentic as promised. This is a fantastic place to start or build on a figure collection.

9. tammikuuta 2025
Oma-aloitteinen arvostelu

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