***** Arvostelua 

Like many other customers I am experiencing the worst customer service. Ordered bulbs at the beginning of Sept and queried when they would be sent, was told they'd be sent in time for autumn planting as if I didn't know when to plant bulbs. End of September came, no delivery, sent an email and was told due to Covid there was a delay. That wasn't explained to me in initial email. Requested that they be sent ASAP as they were saying it could be two weeks. One order sent last Thursday, no confirmation to say they were dispatched and I was told 500 snowdrops would be sent the next day, of course I took that with a pinch of salt. Followed up today and they told me snowdrops were delivered last Friday, I haven't received them and no tracking number provided. Really annoyed and at this stage I want my money back. Worst customer service ever, can't believe the bad service provided.
Updated 23/10/20
I used Parcel Motel for my bulbs to be delivered to and the PM number I provided was not used on the parcel hence the parcel was missing for a week until I was provided with tracking number. If I had been notified when the order had been dispatched the bulbs would not have been missing for so long as I would have known when to expect them and I could have provided Parcel Motel with the tracking number. This was a box of snowdrops with £70 so you'd think due care would have been taken with the address plus the courier had to fix the box up as it was all falling apart. Completely unsatisfactory customer service, most definitely will not be recommending or using this company again.

I despair of this company. Has anyone found a way to get hold of them? Learn from my mistake and Avoid. I ordered my bulbs for autumn planting and was expecting them in September. I did get a reply after a previous negative review saying they would be coming early October. But my money was taken nearly 2 weeks ago, no sign of my bulbs, no response to my emails. Getting too late to source the bulbs elsewhere now.
Update - no replies to multiple emails so 16 days after the money was taken I contacted my bank and raised a dispute. The bank have refunded me.
Update 9th December. I have been told by Trustpilot that Garden Supply Direct have disputed my review. I have provided my order and copies of my emails but they keep asking for more evidence. I should also mention that their reply below is simply untrue, they told me my order would be delivered in early October, and it never arrived.

I originally placed an order (60105) in April for bluebells in the green. My order was accepted, money taken and I waited. After several attempts to contact, I raised a query about the missing delivery through PayPal. Only then was I advised they were out of stock and I would receive bulbs plus extra in autumn. Nothing has arrived and I have sent several emails using the exact address provided by the company on previous reviews on here. I simply want to know if the order will be fulfilled or when I can expect a refund. PayPal can no longer help due to time lapse. I’m a patient person but I laughed out loud when I read the claim that they can ‘process website orders and emailed enquires quickly and efficiently’ but decided to give them benefit of doubt. 24hours later, or nearly 6 months since the order was placed and I’m still waiting. Garden supply direct - I’d really appreciate a reply, even on here (there’s nothing in my spam btw).

*Update* Based on the fact that responses are generally within a day, I honestly thought I might have had one in the last 3 days, especially since there’s a claim in a reply to a previous review that all complaints are answered and refunds issued where applicable. Garden Supply Direct, this is the only place I know of that you are seeing/replying to messages so please process a refund for my order detailed above. Thank you.

**Update #2
As the response states, my original order was for bluebells in the green. However, I did not ask for bulbs instead. When I chased up the missing delivery through PayPal, I was advised I would receive bulbs in autumn plus extra (I assumed as a good will gesture) which I did not query as a refund was never offered at that time. Nevertheless, I am grateful for the refund. Thank you.

I appreciate it must be annoying since you now have the bulbs ready. As I didn’t receive a reply when looking for an update several weeks ago, I sourced them elsewhere. They arrived yesterday.

I stupidly placed an order with this company without realising they are impossible to contact. I have emailed twice with no reply, and nothing in spam either. We are moving house and because my order is taking so long I need to update my address. I’m hoping they will see this, email me or refund me and cancel the order number 63533

I placed a large order for autumn planting bulbs in June, which I expected to receive by early September. I have emailed two different email addresses to enquire about the status of my order but received no reply. I have found 3 phone numbers online - 0845 225 5040 is not in service, 01388 767737 is not valid, and 01388 767266 is a lady who is nothing to do with the company (and sounded genuine). I need to know if the order is coming as otherwise I need to source the bulbs elsewhere. I am really irritated by this total refusal to communicate or make communication possible.

I had already checked my spam before posting the review, which I only did because it seems to be the only way to elicit a response. I can still find nothing in spam or junk folders. I understand when bulbs need to be planted, I am just asking for a delivery date please.

Further update. I was told to expect my delivery in early October. It is now 9th October, and I have received no goods or further communication, yet the money was taken from my account on 1st October.

I ordered some items from this company on 31/05/20.

nothing has arrived I cannot phone them as no number available, have sent them 2 e mails but they have not the decency to reply to me.
my order number is 62719.
if nothing forthcoming I will be contacting trading standards about this company.

I ordered some bulbs at £2.30 and paid £3.95 postage 2/5/2020, they haven’t arrived and I’ve sent 2 emails and they haven’t responded so can only assume, as other on this page, that they have no intention of supplying what I paid for

Do not use this company, they are awful. They will not reply to emails and their phone number does not work. I'm trying to get a refund through `PayPal. you have been warned

amend 12/02/20
maybe if you acted like a professional company and responded to your customers emails/had a phone number that was not disconected you wouldn't get such negative feedback.
DONT USE THIS COMPANY

Placed an order back in May for Wild Garlic. It is now mid-September and no delivery. I have used their contact form to try and get a status of the Order 4/5 times now but have never had a response.
My payment was taken by Garden Supply Direct - 4 months on from order with no delivery, status update or response to multiple queries hence this review.
UPDATE: GSD have been in contact & we have reached a compromise - hopefully this will now be resolve
UPDATE 18/10/2019:
Exchanged more Emails and received a commitment for replacement product 18 days ago - no delivery or communication to date -I assume the GSD is pleased with there service.
UPDATE : check out the UK Government COMPANIES HOUSE website for all UK company official registered information - GSD is listed as a a dormant company - wish I had before placing my order and losing money
UPDATE 23/10/2019: In reply to your response, see Email dated 1/10/2019 to you where I noted my prior acceptance of Garlic roots had not been received 4 weeks later and your response of 1/10/2019 where you state you were lifting the roots and send by the end of the week - 3 weeks ago & no delivery, now you ask the same question which I responded to over 4 weeks ago
UPDATE 28/10/2019 : Finally received replacement product. Closed.

Well this company has obviously not improved it's customer service!
My wife ordered £75 worth of bulbs in the green. After 2 weeks no sign of any bulbs...no response to e-mails...£50 of payment taken, and no way of making direct contact to complain. What a shambles!

Garden Supply Direct is an APPALLING COMPANY.
AVOID LIKE THE PLAGUE!

No customer care. No delivery.

We are attempting to cancel and get a refund, but not hopeful!
They must be earning a lot from orders which they default on!

AVOID USING THIS COMPANY
- Order for over £100 worth of bulbs placed on 11 Sep.
- Assured that bulbs would be delivered during October.
- 16 November partial order arrives (arguably too late for planting)
- Some bulbs in unmarked bag - no idea what they are.
- Package was incorrectly addressed.
- Company tries to claim we weren't at home for an earlier delivery.
- Clear instructions provided for what to do if that was the case.
- These instructions were actually printed on the package that was delivered!
- So company knew what the instructions were.
- In any case - we were home!
- Customer service is appalling. Most e-mails ignored. No apology.
- They offered to send bulbs 'in the green' in spring
- Do I trust them to deliver on their promise? NO

UPDATE ADDED May 2019. Unfortunately there is no way of easily responding to GardenSupplyDirect's fatuous reply, posted in May 2019 for my comments left in Nov 2017. However, in defence of Trustpilot, GSD's assertion that 'This Review Site is only used by dissatisfied customers' is complete nonsense (although perhaps they mean THEY only get dissatisfied customers' reviews, which is entirely possible). Of the 8 reviews I have posted on this site, 1 has been a 1* review (theirs), one has been a 2* review, and the other SIX have been 5* reviews. GSD, at least have the common sense to check your sources before posting 'fake news' in replies, or have the sense to let sleeping dogs lie.

Ordered 15 Oct. Item not sent....no follow up....no information. Have requested a refund but no doubt that will require Paypal intervention. Don't waste your time on this company.

Fast delivery, good quality bulbs, thank you.

Placed an order for some product and a week later no product or any communication from this company whatsoever.

They don't respond to e mails or telephone calls. Any company that doesn't put their contact number on their website should be viewed as suspect.

Eventually after a PayPal dispute was raised they refunded me. It shouldn't be like this and it gives e commerce companies a bad name.

Overall a very poor experience.....

UPDATE! I see the business have replied to my review ... nearly two years later!!! Well I still haven’t received anything.. perhaps if you send on my order some time this century I’ll post a positive review!

Original review as follows from 2017

I ordered seeds and bulbs in August and still haven't received them now in October. They do email back when I chase them but they just fob me off for another few weeks and fail to supply again. No telephone number on the site. I'll pay them a visit next time I'm in Durham I guess to see if I can get me money back, but please avoid. If they aren't just crooks their customer service is so bad its painful. Avoid at all costs.