Gardeners World Arvostelua 

Customer service is dreadful. Website hasn't worked properly for at least 6 months. They keep saying they're working on it. Paid for subscription last year but couldn't access Premium Content. My husband renewed my subscription as Xmas present for 2026 but unable to find out my new subscription number.

No star at all. Subscription was done in September. Payment transfered in full. Never received any regular print issue of the magazine despite full payment for it.
I got one replacement as a gesture of "good will" Since than,nothing changed. Requests are not answered. Cancellation not possible. It is unbelievable how the treat their customers. This is simply fraud.

Trying to cancel a subscription is impossible. The phone is never answered and I cannot find an on-line way to cancel. If the BBC is involved in this magazine subscription or even if it is not, they also need to sort this out as it is clearly a scam that reflects on them.

Once you subscribe you are unable to cancel - the phone line doesn't get answered and the web account has been disabled by them changing the login info.

This is a massive scam as once you are in you can't get out - like a cult!

We tried cancel a year ago but they kept taking payments, they ignore requests by letter and don't bother answering the phone.

The bank have tried to help with blocking the payment but they change their name so it doesn't get blocked. The only way out is seemingly to close the account they are taking money from and wait for them to contact you! This really is a rubbish scheme so please avoid at all costs! you have been warned.

I used to like watching this programme but have noticed it's got too snobbish. It seems to focus on people who have enormous gardens somewhere in the countryside and enormous houses too!
What about the rest of us who live in more modest homes and have a small piece of garden? There are also people living in flats who may have a window box? I need to watch a more realistic type of gardening programme where I don't feel inadequate!

Gardeners World constantly reports on grand gardens around London or further south. Hello GW, people in the Midlands and the North and Scotland have gardens too!

I have just received my first ever copy of Gardeners’ World magazine and although there were some good tips, I found it utterly depressing.
The ads are heavily weighted towards much older people - Velcro sandals, mobility scooters, fall alarm watch, simple button mobile phone with grandchildren on the list and grey haired friend, incontinence pants (first page) joint pain supplements and lightweight tools for less fatigue. Just who is this magazine for? If Monty is to be believed that since 1990, younger people are taking up gardening, then this magazine is not representative of this. Please add some balance so all can enjoy what could be an enjoyable and informative read.

Applied for an online membership to Gardeners World. Set up an account or so I thought. When I try to sign in, the reply tells me my Email is invalid as a character after the "@"sign is never allowed.
Having only had this email account name for over 40 years, with no questions regarding a valid email name, I must try and keep up more. Gardeners World are now informing me there is no such account. Actually, rather than wasting more time, I am considering telling them to stuff their online program which seems to have been designed by Total Muppets.

I have missed Monty Don on Gardeners World on 2nd May 2025, the programme was not very interesting and not very informative regarding the gardening side. Please bring back Monty Don ASAP, he’s the only interesting and understandable person I can understand and makes gardening enjoyable.

In June 2023 I got a mail that there was a problem with the post and that I meanwhile could read the magazine on line. Since then no more magazines (only mails)
Honestly I forgot already I had to receive printed editions… until now an amount of 75,50 euro for the next year (as from febr 2024) was taken from my account. Very expensive for some mails. I looked for contactdetails … No mail/tel nr. On the contact formular one can only let them know that ‘1’ edition was missing. So watch out….

I ordered a subscription in October, received December copy and now it’s mid January and no further issues have been received. I emailed customer service who promptly replied to say a new copy would be sent out. 6 days later and nothing. Very disappointed in Gardener’s World

I ordered a magazine subscription on 28th November that included free sacueters for my dad's Christmas present. I was not aware the payment wouldn't be taken the day I brought it (I thought it was taken straight out of my account just like any other payment would). Instead they tried to take the payment 3 and a half weeks later without notice. The payment failed as I didn't know it would be coming out my account. When I phoned to sort it out the woman on the other end of the line was unbelievably rude and unhelpful. She kept asking me for a code - which I haven't received and didn't know what she was talking about. Instead of allowing me to pay and reissue what I had ordered she tried to give me a different subscription which is not what my dad wanted for Christmas. I am now left with no present 3 days before Christmas. I can't get over how rude and unhelpful this woman was the only thing I'm gutted about is not knowing her name to report it.

I bought a shed that was supposed to be 3 day delivery. After 2 weeks they contacted me and said the shed is no longer available and cancelled my order even though it’s still on the website as available. It’s been 2 months and they haven’t refunded me or replying to my messages.

I bought a subscription for my wife which hasn't even started yet but is full of problems. I registered for an account to manage the sub but this is very flaky and does not work - I managed to log in a couple of times but since then my account does not work. Even password reset requests get ignored - I shouldn't have to reset my password and in any event, I should be able to reset it without being completely ignored!

I have emailed them, these get ignored - then called them - that was a waste of time as they have no idea what to do. Apart from not being able to access the account, the problem is the confirmation of the sub informed me that it would automatically renew - I didn't select this and as I cannot access the account to deal with it I cannot stop this auto renewing and I have had to resort to writing and warning them not to continue the subscription but given the complete shambles and hopeless "customer service" of this company I suspect I will have a fight to cancel the automatic renewal.

I very strongly suggest you go elsewhere as clearly they are not worth dealing with and even going by the reviews here they are a hopeless company to deal with - I wish I had seen these reviews first!

This almost seems like a scam company as their model appears to take your money then stop you from being able to cancel the sub - very suspicious way of doing things to me! BEWARE and AVOID!!

How amazing was Andrews garden on tonight's (20/10/23) show. Absolutely beautiful, loved it

Gardeners world,
If you're middle or upper class it probably relates to you,
Who in the working class has a garden like Montys garden.

Gardeners world sent a magazine i hadn't ordered.I phoned today and was very dissatisfied.I have made an SAR and they are not cooperative.Be careful of doing business with them.

Gardener’s World TV has lost it’s way. Getting very snobbish, looking at huge gardens and very little about actual gardening. Look up the Scottish program called Beachgrove, all about how to do everything growing and planting. Very informative. Scores… GW 3/10. Beachgrove…10/10.

Have twice tried to set up a subscription with GW. Confirmation email received, then nothing. Chased up, they can find no trace, despite providing them with the order number. Awful customer service, slow to respond and appear to be form responses when they do. For this to happen twice is shocking. Particularly wanted the May issue, which I have now missed.
Would not recommend.

I have had a problem with a gift subscription. I telephoned today and thought I had sorted the problem out, but then received an email which made it clear that that was not the case. The issue is compounded by the fact that when I go into my account, it states that I have no subscription. I have therefore twice tried to write to the company using their form and twice received an email stating
"MailEnable: Message could not be delivered to some recipients.
The following recipient(s) could not be reached:".;

If they are unable to deal with a problem competently by phone and then the emails you send them on their own website are returned, what are you supposed to do? Really unimpressed.