Future Family Arvostelua 521

TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

From the initial inquiry form to where I am currently for my first round of IVF, I've been impressed with the team at Future Family. Curtis, my finance coordinator, always picks up the phone and i... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Tiffanie was great. She explained the process in detail and simplified it for us. She made time quickly, and was always very responsive. We ended up not needing the funding through Future Family, a... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

My husband and I worked with Curtis at Future Family, and our experience has been truly amazing. The entire process was smooth, easy, and transparent from start to finish. Curtis was incredibly helpfu... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We worked with Curtis for our approval. We haven’t had the opportunity to work with others within Future Family, yet, but if they are anything like Curtis, you’ll feel like you’ve gained a team of gua... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Terveys & Lääketiede

Erilaisten ulkoisten lähteiden tuottama tieto

Future Family offers new levels of care support for IVF and egg freezing with a stress-free way to pay.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

521 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

It is almost impossible to speak to…

It is almost impossible to speak to anyone.. have emailed called nbr only to be told to email.. no response. Terrible way to run a company.

8. helmikuuta 2024
Oma-aloitteinen arvostelu
Future Family-logo

Vastaus yritykseltä Future Family

Hi Dale, thank you for taking the time to write your feedback. Rest assured, our team has received your emails this morning and is diligently working on a reply. We apologize for any inconvenience or delay you may have experienced.

Our Future Family Customer Operations communication standards is set to a high level and we aim to exceed our members expectations with every interaction. We promise to provide responses within 24 hours during our company operating hours, and we are happy to say we work efficiently to ensure we always respond as fast as we can.

We communicate with our members in whichever way is most convenient for them. Upon request, we are always more than happy to accommodate a phone call. Please note, we have escalated your request internally and our team will be reaching out shortly to assist you.

Again, we apologize for any inconvenience and we look forward to speaking with you soon.

Saanut 5/5 tähteä

Ryan T

Ryan T. is ABSOLUTELY AMAZING! He has been so helpful and compassionate as I navigated through figuring out how to pay for my IVF. He explained everything thoroughly and made this process and experience with ff easy. Thank you, Ryan, for everything!

15. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Wonderful Company!

Jackie provided immediate, personable, and clear/direct support in securing our loan. Would absolutely recommend this company for fertility funding!

2. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Curtis is Exceptional!

Curtis, we just wanted to take a moment to express our deep appreciation on everything you have done for us! Thanks for being so patient with all my questions. You have made us feel very comfortable and confident as we begin this special journey. The following objectives describe each one of you: professional, knowledgeable, courteous, patient, kind, caring, thoughtful, funny. I could just go on and on. Thank you so much again Curtis!

3. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Curtis F.

Curtis’ friendliness, compassion, helpfulness, and motivation really helped in my IVF journey. Curtis feels like part of my family (the one you actually want to invite over for Thanksgiving dinner). I’m beyond blessed to have him in my IVF journey, and I am completely blown away by his response time and professionalism. He made me feel heard, valued, and important. Thank you so much for all that you do.

29. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Curtis for the win!

Curtis has been nothing short of incredible during the application process. He has been extremely informative, beyond helpful, kind and enthusiastic. This man needs a raise!

29. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Curtis is a very friendly and helpful…

Curtis is a very friendly and helpful professional who has helped us through getting us a great loan for adoption! He was very kind and was very helpful with any questions we had throughout the entire process.

I would highly recommend Curtis!

27. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Wow..

Wow... Curtis was absolutely amazing. He was so easy to talk to and made me feel very comfortable with the whole process. He took the time to answer all my questions and concerns in a very timely manner. Thank you so much for helping start my husband and I new journey.

22. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Future Family makes fertility treatment easier!

We have just started the IVF process, and Future Family has already taken a huge weight off of our shoulders! Curtis is so kind, eager to help, and his response time is so quick. In the short time we have been working with Curtis we are truly blown away by his hospitality! I would definitely recommend Future Family to anyone going through fertility treatment!

19. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Laura

Laura was so helpful with all of my anxieties and questions in the first few weeks of pregnancy. I was able to share any concerns and get a quick response. She also was great at remembering my appts and making sure to ask how things were. So thankful to have had her in the early weeks of pregnancy!

18. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Experience

Ryan T was incredibly helpful with explaining the financial process, answering all my questions and putting my mind at ease. Every fertility journey is different but I think a common theme is worrying about the cost. Thanks to FF and Ryan, it’s one less thing on a very full plate.

9. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ryan T >>>

IVF is stressful as it is but future family is not! I have nothing but great experiences thus far.
Ryan T has literally been a life saver -
We were in a rush to get everything figured out with our clinic and he didn’t stop until it was completely sorted out! Never made us feel like we were an inconvenience, super fast response times, and truly was nothing but helpful

9. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ryan T. is the best!!

Originally, we signed up with Future family to help us with IVF payments. It turns out, we are in a mandated state for IVF coverage with insurance, and didn’t need the loan. Canceling our loan was so easy. I was nervous and scared we wouldn’t be able to get out of it— but Ryan T. was SO helpful in letting us know that we should make the best decision for us.

29. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Thank you Curtis!

I found Future Family through my IVF doctor. Once I applied, I was connected with Curtis to complete the loan process. Curtis was super helpful, friendly, and knowledgeable throughout the entire process! He really made this part of the IVF journey a lot easier for my husband and I. He was very responsive whenever we had any questions and seemed like he genuinely cared. I would have given this review 5 stars, but I was disappointed with the rates at Future Family. They promote 0% APR, but it’s near impossible to even come close to that. My husband and I make decent money and we both have fantastic credit, but we ended up with 9.24% APR. I thought we would’ve at least been close to the 0%. It was pretty disappointing. Other than that, the service was great, and Curtis was amazing.

7. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Caring & Compassionate Loan Services

My wife are I will be doing our second IVF cycle. Funding fertility services is pretty rough, but Curtis and the crew at Future Family have given us hope. Frankly, going through IVF is extremely taxing. Fortunately for us, we reached out to Future Family and they hooked us up with Curtis to help get us approved for a loan. Within two minutes on the phone, I could easily tell that Curtis is a genuinely kind and caring person. He was able to guide me through all the hurdles related to financing our family's project as well as ease my mind. And most importantly, Curtis is super accessible! He always responds and reaches out when necessary. Curtis is advocating for You!

23. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Added on stress

I just started my loan and I did not realize it was on automatic payments. I sent in an additional payment by accident and they would not stop the pending transaction.. right around holidays and with everything else that goes on with IVF.. very stressful and they were not accommodating whatsoever. Very disappointed since they advertise they truly understand the process of IVF and the stress.. well thank you for adding on to my stress and financial situation with a duplicate payment that was an accident. Any company should be able to cancel duplicate charge when in the pending status and that is per my bank.

18. joulukuuta 2023
Oma-aloitteinen arvostelu
Future Family-logo

Vastaus yritykseltä Future Family

Hi Kelly, thank you so much for taking the time to leave your feedback. First and foremost, we sincerely apologize for the added stress you are feeling. Finances are important year round and especially during the Holiday season. Please know that we will do whatever it takes within our power to make this right.

Additional payments from our Patient Dashboard are self serve and this specific action from the Dashboard is to make a payment in addition to your existing monthly payment. In an effort to notify our patients with the right information, we intentionally placed a Disclaimer Note above the submit button, and to ensure its continuously made obvious to our patients we will absolutely work to improve the message.

To help reduce any stress or inconvenience, we would be more than happy to issue a refund of the payment request once the funds land!

Please contact us at clientsuccess@futurefamily.com if you would like to discuss this further.

Saanut 5/5 tähteä

My coach that I had was amazing

My coach Laura that I had was amazing! She was the best fit for me. She listens, always got back with me, and always kept it honest. This process can feel lonely and it doesn’t have to be. Very happy and grateful for my experience with Future Family and my coach Laura :)

14. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ryan With Future Family is the Best!!!

I personally had the best experience on my fertility journey with Ryan from Future Family! He answered all of my questions from the first moment we talked. He absolutely made the journey to motherhood less burdensome and reduced stressful situations with his quality customer service and assurance. He goes above and beyond the call duty to ensure that the client’s needs are met in accordance to their company’s policies and standards. He values honesty, clear communication, integrity and respect for those that he passionately serves. I was skeptical about what my experience would be like, but Ryan exceeded all of my expectations. I would highly recommend working with Future Family, especially working with Ryan, with anyone on their fertility journey!

21. marraskuuta 2023
Oma-aloitteinen arvostelu

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