Furlenco Arvostelua 222

It was an great experience with Furlenco looking forward to use in future.

This is totally a very bad site to rent furnitures.The will aquire all your personal documents which is more than a KYC .Will charge the amount then hackle you step by step with the verification and other processes.Their Telecallers are extremely unprofessional and rude.

I initially faced challenges with my Unlimited subscription, mainly around product quality, availability, and clarity during the swap process. The experience was annoying at the start due to delays and communication gaps.
After escalation, the Furlenco senior team reviewed the issue with full responsibility and carefully and resolved it by providing the sofa as requested. I appreciate the effort taken to address the concern and bring the matter to closure.
This resolution has helped restore confidence. Going forward, improved upfront communication on plan changes, clearer swap commitments, and faster senior-level intervention would greatly enhance the customer experience.

Biggest fraud company and company full of goons. They will make your payments disappear, send you incomplete account statements and then harrase you for more payment daily. No matter who ever you call in customer support they will never fix your account and keep threatening you with collection calls.
They will not update accounts and will tell you it is what it is.
They will send you broken furniture and not replace it and still keep charging you rent for months.
Biggest scam company in India. We all posting bad reviews should file cases against them in consumer court. This company should be shut down.

My order was canceled by Furlenco due to their internal criteria (Ticket No: 766267242161). I was informed via email that the refund would be processed within 5–7 days, but I still haven’t received the refund.
This delay is disappointing and inconvenient. Customer communication is polite, but the refund process is slow and unreliable. I hope Furlenco resolves this quickly and improves their refund timelines.

Wrost company for rental furniture, please avoid ,They are full of scammers just want your money ,they didnt give any concerns to your problems .

These lodes collect the furniture and then keep spam calling you 20 times a day for 2 years asking you to return the furniture.
Post my retirement I will file a file a harassment claim and get compensated with interest.

Overall satisfactory with the products I have rented and ease of their app.

Great experience with the product and the support team. Very convenient!

The assistant was prompt and did her best to resolve the issue, raised the ticket on my behalf as i was unable to due to some technical issue.

Good experience overall, great delivery and service

Furlenco is a life saver for those kind of people who don’t have plans for staying long some places by helping out them by easily providing home necessities at really convinient prices till your desired date.

Overall a good experience of renting from Furlenco. Response to service requests have been very good but there is definitely room for improvement in areas of app experience, loyalty benefits and follow up on actual service

I had rented furniture months ago, it was a smooth process the support team had guided me so well, received the products on time, Would surely recommend it to my family and friends

I have ordered washing machine, it was nearly 8-10 years old machine I received, there was water leakage outside and inside the machine, raised complaint in furnlenco, after 3 months the service person from the manufacturer came and said motherboard and valve need to be replaced which was costly than the washing machine. Don't even visit furnlenco. I have paid one month amount but not even used twice the product. Still I am having superior quality product in my home at luxurious corner.

Bad & Fraud Dhokebaaz

Out of frustration and a lot of energy drain out I'm writing this here to make sure people don't go for FURLENCO(BANGALORE). My return was on 11th June 2025. I got a call from some number which was marked as a SPAM in TRUECALLER for the pickup confirmation, I missed to answer the call. On the same day I wrote a mail to FURLENCO CUSTOMER CARE SUPPORT mentioning the below
"Hi Nishanth,
I want to return my items for which the rent tenure is over. I guess, I missed to answer the call as it got moved to spam! And the return dates are just moving ahead automatically. I would like to return the below items as I have raised the request through the app already. Please take the items tomorrow itself.i.e, 12 jun 25. Im afraid, Furlenco might charge me for this later! Hence this request.

1. Microwave Owen
2. TV
3. L shape sofa

Im unable to update the dates through my application. Hence requesting you to take the items as soon as possible!

Please take this on priority!

Thanks,
Arun"

Have been following up with the customer care for the past 3 months as they have charged me 2600/- as a fine for delayed return. Everytime I call them, they say there is a network glitch in their system and they were not able to pull the details of my request. I'm tired of talking to them as there are no response from their side. As I write this review, I'm still on call with them and the person has put me on hold saying there is some network issue from their side and is taking time to get my details.

Requesting people to reach out to me so that I can go to the consumer court and sue them!

Unfair practices & zero accountability. Furlenco charged full rent for defective furniture, delayed replacements, refused fair adjustments, and now harasses customers instead of resolving genuine complaints. Cheating is not customer service.

Placed Order on 26th July and delivery was scheduled for 1st Aug.,later I got a call that delivery was scheduled for 4th Aug,then again the app was stating delivery date as 7th Aug.Customer care had no info as "system was working" issue, which is usual tactics when their whole process is not working.I cancelled the order

Extremely Disappointed – Unempathetic and Disorganized Staff

I had one of the most frustrating experiences with Furlenco. I booked furniture and an appliance through their platform, opting for the monthly rental plan, fully aware of the 3-month minimum lock-in period. Even though I only needed it for 1 month, I was absolutely fine with paying for all 3 months upfront, as clearly mentioned in their terms and conditions.

I placed the order, paid for the first month in advance, and even received a confirmation. Later, I got a call from one of their rude and unempathetic female staff members who asked how many months I needed the rental. I told her honestly, “1 month,” but also added that I was willing to pay for the remaining 2 months upfront to comply with the lock-in clause.

Instead of helping or appreciating the transparency, she rudely responded and said most customers don’t pay and vanish — implying the same about me. Despite assuring her that I’m ready to pay everything in advance, she remained harsh and uncooperative, and ultimately, they cancelled my order.

What’s worse — I had already spoken to another Furlenco staff member before placing the order, explained my situation, and she assured me that I could rent as long as I paid for the 3 months if I ended early. I agreed to that without hesitation.

Now I’m landing in Ahmedabad tomorrow with two young kids and aged parents, and I’m left hopeless because of Furlenco’s internal miscommunication and lack of basic empathy. I can’t expect my elderly parents to manage without a washing machine due to health issues, and this whole situation has added unnecessary stress to my travel.

Pathetic and heartbreaking experience.

Really regret not reading the reviews beforehand. Could’ve saved myself the hassle.