Function of Beauty Arvostelua 

27 764
•
TrustScore 4/5 tähteä

3,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 2/5 tähteä

I've been a customer for a long time, even when they were increasing prices beause the product's quality is very good. But recently I feel like it's just about making the biggest profit at the expe... Näytä lisää

Saanut 3/5 tähteä

The products are great and I strongly recommend them, however beware the customer service. You're better off having a conversation with a brick wall. I had an issue with my order and I got the same co... Näytä lisää

Saanut 5/5 tähteä

IM A BLACK WOMAN . My two favorite products in the world are the shampoo and conditioner set from functionofbeauty.com which totally eliminates my FRIZZY HAIR and the orange peeling lotion from matsui... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Hair quiz was both fun and easy to do!! The variety of scents, colors and options for hair types is fantastic. Shipping was also quick! The shampoo & conditioner combo has exceeded my expectatio... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kosmetiikkatuotteiden toimittaja

Erilaisten ulkoisten lähteiden tuottama tieto

Function of Beauty is the world’s first fully customizable hair care brand that allows you to create shampoos, conditioners, and treatment products based on your individual hair type, hair goals, and aesthetic preferences (including color + fragrance). Founded by a team of world-class MIT engineers, cosmetic scientists, and developers, each product is individually formulated using the latest science and technology to help ensure that your formula is every bit as unique as you.


Yhteystiedot

3,8

Hyvä

TrustScore 4/5 tähteä

28 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,8

Kaikki arvostelut

(27 764)

10 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Disappointed

My hair is fine and lacks body. I bought the shampoo and conditioner and a capsule for volume. I first started using the shampoo and conditioner and I was amazed at the condition and shine to my hair. HOWEVER when I added the "volume" capsules to shampoo and conditioner, I wished that I hadn't bothered. My hair is now lank and I cant get any volume at all, it just won't style. It has never been this bad before. So disappointing, I wish I had never added the capsules as without it the shampoo was really good with a lovely perfume. Plus the shampoo was expensive. Just wondering if anyone else has had the same problem?

4. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Amazing but expensive

Amazing personalised products! I’ve been using function of beauty for over a year now and I love it. My only concern is the ever increasing price, this with the postage cost has made me cancel my subscription. I am very excited to see products are now being sold in boots and can’t wait to try!

17. toukokuuta 2023
Saanut 5/5 tähteä

Kind customer service and great products

Really kind customer service and I'm in love with their products for over 5 years now. Couldn't be happier.

17. elokuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Leony,

We are absolutely thrilled to hear this! Thank you so much for sharing your experience with us 💕

Function of Beauty

Saanut 3/5 tähteä

Great products, confusing gift policy

I really like my hair products and have been using them for quite some time now. Unfortunately there had been a misunderstanding with my last order. After ordering the hair serum once as a free gift (and to try it out) it was added to my regular shipments automatically which came quite unexpected for me.
Because of this unnecessary confusion I had to pay the quite pricy hair serum in one shipment and remove it manually from future shipments.

27. heinäkuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Miriam,

We would be happy to sort this out for you! Please message us at hello@functionofbeauty.com so our team can assist.

Thanks,

Function of Beauty

Saanut 3/5 tähteä

Used these fabulous products for a…

Used these fabulous products for a while now and love them, however, now delivery is THIRTY POUNDS I won't be ordering again!

3. syyskuuta 2023
Oma-aloitteinen arvostelu
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Julie,

We appreciate you taking the time to provide your feedback. We will be sure to pass thing along to the correct team.

Function of Beauty

Saanut 2/5 tähteä

Very unhelpful over missing delivery.

Very unhelpful when delivery is marked as delivered but hasn't been received. No intention of checking with the courier that was organised at their end. Makes the customer do the investigating and checking, then closes the "ticket" quickly without giving time for the customer to investigate anything. Product is fine. Customer service leaves much to be desired.

31. elokuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Robyn,

Oh no! Not to worry, we will get this fixed right away! We have followed up with you via email. Thank you so much for your patience as we work to resolve this for you.

Function of Beauty

Saanut 5/5 tähteä

This is the custom hair product for me

Was using a different custom hair product before and could hardly brush through my hair. Friend was using Function of Beauty and her hair looks amazing. Cost was half as much so decided to give it a go. No regrets and hair is more soft and manageable. Extremely happy ❤️

18. elokuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Jennifer,

We are thrilled you're loving your results! Thank you so much for taking the time to share your experience 💙

Function of Beauty

Saanut 4/5 tähteä

Just being honest :)

I honestly love it I think you start to see your results on your hair within like a week or two with using this product. But the only thing I don’t like is it just takes forever to get here. almost a month. And if you guys just ever plan on getting the 16 ounce, it’s not much of a difference between the 8th ounce.

17. heinäkuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Nayelly,

Thank you so much for taking the time to share your experience and feedback with us!

Function of Beauty

Saanut 3/5 tähteä

Like the products but I feel they have…

Like the products but I feel they have changed formulas must be something going on

17. toukokuuta 2023
Oma-aloitteinen arvostelu
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Beth,

Our team would love to assist in finding your perfect formula! Please send us an email at hello@functionofbeauty.com so we can work together to find the best fit for you.

Function of Beauty

Saanut 4/5 tähteä

Longtime customer - product is great, packaging could use some work!

I've been using Function of Beauty for five years now, and the product has never fails to live up to expectations. In my last shipment I was sent a purple shampoo instead of the purple conditioner I'd ordered, and the customer service team was incredibly prompt in correcting the error, which I appreciate!

One thing to note, and the only reason I'm giving 4 stars instead of 5: my most recent order also included 6 pumps - 5 of which didn't work at all, which was incredibly frustrating. I had to scrounge around for working pumps from previous orders.

In short: product is great, customer service is top-notch, but the non-functional pumps are a pain point!

18. heinäkuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Renee,

Thank you for taking your time to provide your feedback! We are sorry to hear you're having issues with your pumps. Please note, your pumps may have come locked and will need to be unlocked prior to using them. If you have any questions, please feel free to reach out to us!

Thanks,

Function of Beauty

Saanut 3/5 tähteä

The product is alright

The product is alright. Things I wished for did not come true with this shampoo and conditioner. The color of shampoo is grey instead of purple. The smell is weak, even though I asked for strong one. My hair don’t look or feel healthier. So, just a regular shampoo that costed me more than $150… wished it would be better.

17. heinäkuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Emiliya,

We value our customers feedback and are so sorry we fell short of your expectations. Our team would like to help - please send us an email at hello@functionofbeauty.com.

Thank you,

Function of Beauty

Saanut 5/5 tähteä

I LOVE the product

I LOVE the product. It makes my hair HAPPY.

17. heinäkuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Veronica,

Yay! This is so great to hear. We are ecstatic your hair is loving it! 💕

Function of Beauty

Saanut 5/5 tähteä

Great company with high quality…

Great company with high quality products definitely recommend it

17. heinäkuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi there,

Thank you so much for taking the time to share your experience! We are thrilled you enjoyed your customized products 🌈

Function of Beauty

Saanut 4/5 tähteä

Love the shampoo and conditioner

Love the shampoo and conditioner, perfectly suited for my hair. The website needs to allow to buy them separately, I.e I need more conditioner than shampoo

18. heinäkuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Helene,


We are so glad to hear that you are loving your customized, unique formula! We hope you have many more great hair days to come✨

We do currently offer the ability to buy shampoo and conditioner individually! If you'd like any assistance with this, please reach out to us at hello@functionofbeauty.com and we'd be happy to help further.

Thank you again,


Function of Beauty

Saanut 5/5 tähteä

I've changed the scents and color and…

I've changed the scents and color and it's never an issue. I love how soft my hair is after using it. Also i like how you can opt to push the delivery date if you still have plenty of product left

17. heinäkuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Jennifer,

We are so excited to hear you are loving your customizable subscription plan and unique haircare formula! We hope you've enjoyed all the different colors and lovely fragrances you've tried! 🦄

Thank you again,

Function of Beauty

Saanut 5/5 tähteä

Would buy again

Since using their products my hair has been much healthier. I also love how easy it is to change when I get my products and what my goals are for my hair.

17. heinäkuuta 2023
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi JB,

We are so happy to hear you are enjoying your customized subscription plan and unique formula! We hope that you have many more great hair days to come✨

Thank you again!

Function of Beauty

Saanut 1/5 tähteä

Gone downhill is an understatement

(Hair) products that I've tried are generally great. Unfortunately something started to happen to the company/website a couple of years back as they started expanding the range to skin care etc. and took the "function" out of their range: The whole concept of getting to pick your own 'unique' formula is gone, as for months (years actually) I've only been able to edit my formula by contacting customer service to do it for me...and they still don't get it right. I used to love to play around with my formula and tweak it a bit to keep it fun. Tried to send them feedback about this for 2+ years. Nothing changed. I even unsubbed and started again just to try and actually get the products I wanted, to no avail ofc. The products are nice but their broken system has destroyed the whole premise that appealed to many. It's just not worth having to contact and wait around for their customer service to do any minor change to your formula - every. damn. time. And still end up with something different than what you asked. What a shame.

24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Function of Beauty-logo

Vastaus yritykseltä Function of Beauty

Hi Tiia,

We would love to get more details about the issues you are experiencing. Please send us an email at hello@functionofbeauty.com so we can take a closer look into this.

Thank you,

Function of Beauty

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