French Toast Arvostelua 

I got the school tshirt for my daughter. The size is very large. It is not fitting with all branded tshirts.
I am trying to replace. but they are not accepting. Very poor experience.

Returned two items for refund or replacement and have received neither one. And they claimed they refunded my money

Ordered Aug 21st, they canceled my order 4 days later without contacting me. I saw the charge credited to my account and contacted them to find out the order was canceled. The supervisor never contacted be back. My daughter will start private school with NO UNIFORM thanks to this horrible company. I question WHY her school even uses them in the 1st place with such BAD reviews. 15 days I get stuff custom made in china and shipped quicker.

Order placed July 6. Expected processing to take 2-3 weeks with the necessary embroidery. Contacted them today Aug 1 and they haven't even processed the order. So now the uniforms will not arrive in time for the start of school. Very poor service. They wouldn't even ship out the items that did not require embroidery to help the situation. Say they can't split the shipment from the items that require embroidery.

Not satisfied. Made an order on July 21st and immediately received a confirmation order number. I called on the 28th of July to check the status of the order. I come to find out that the order never went through due to a problem with my new address not matching the address on the credit card. No message box letting me know that the order did not go through because there was a problem with the zip code. No email was sent to notify me that there was a problem. I called and was told that they would expedite my order. I asked the lady on the phone, "How long does expedite order take?". She said she did not know. I then ask what if I am paying for it? She said 2-3 days. Ok, I then ask how long for embroidery, she said up to an additional 10 days. You have to ask because they will not let you know. I spoke to the supervisor to confirm how long I needed to wait since my daughter starts school in 7 days. He said up to an additional 15 days. Online it says up to 10-11 days. In short, my daughter will be going to school without her uniform for a while, all because their website is not programmed or coded with a message box to let the customer know that there was an issue with the order. Which is weird because every other place that I have ordered lets me know if there is a problem with a message box pop up or an email notification. Not this place, you as a customer are suppose to assume on your own that it never went through.

Placed another order for required school uniform shoes, they sent to the wrong address, and when they discovered their mistake, they canceled the order, instead of sending it to me, and told me to place another (4th) order for the same thing (because of their mistakes). This is 3 times I have been trying to get the same thing and just can't. Will inform the school that French Toast can't fulfill orders and my kid won't have access to required uniform.

0 stars! Horrible customer service and extremely deceptive practices. Honestly, I feel robbed! They would not honor the promotion advertised and charged me for shipping when in my cart under shipping it states free shipping (this option was available and I selected this) but at checkout, I am still being charged for the shipping. First attempt at calling customer service I was met with a extremely rude agent. I called customer service twice more and the excuse every time was, their system was down and that they can see my order but the system wouldn’t allow for anything to be done/ corrected. I was told to call back in the morning and see if someone else could help me. So frustrating and the worse thing is, I am forced to order from this company because they’re the company the school chose.

The quality of the clothing is good. But returns are a terrible experience. They charge shipping for all items and if you need to return something they charge you the shipping for that as well. Terrible customer service. Will find someplace else for my future business.

Terrible experience with French Toast. We ordered July 28th, and were given a 30 day turn around. Cutting it close to the beginning of the school year, but we understood most companies were having COVID and labor shortage related delays. On August 19th we were asked to update the payment for our order. But instead of an update, the representative created an entirely new order, resetting our 30 day wait and sending us back to the end of the line! When we realized that, we were told a supervisor would reach out in 6-10 business days and we never heard.

We called in mid-September to cancel, as they were seasonal items and we could no longer use them. They agreed and provided a cancellation number, saying we’d be refunded in 3 business days. That proved to be untrue, because we later got a notification that the product had shipped! They even ADMITTED this was a lie, because the next representative we some with told us that they *don’t give cancellation numbers*. They then said the only way they could refund us is if we refused the delivery, so we did.

However. Today, the package showed back up at our doorstep! Not due to a return shipping error—it had a brand new tracking number created just a few days ago.

Obviously French Toast has a company policy and culture of dishonesty. The worst part is that apparently NO ONE in customer service (supervisor or not) can offer refunds, even when it is blatantly their fault. They can only refer you to ‘corporate,’ but apparently even ‘corporate’ won’t offer refunds, they can just call to ‘talk about your experience.’ This is not a joke, this is what I’ve been told by more than one representative.

If your school offers a second company to purchase uniforms from, use them. The price difference is not worth the headaches and hassle of dealing with a company who cannot communicate and leaves their representatives with no way of offering resolutions.

I ordered 5 shirts with embroidery in july of 2021. The shirts arrived in mid aug. Wronge size. So we immediately filed a complaint to get the issue resolved. School was starting soon. Now up to this moment right now sept 20th. Still no shirts, been BS around by every phone call person with this company..And NOONE has any answers. I would not recommend this company.

I really liked the softness of its clothing, and the polo shirt is simple yet fashionable.